Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,925 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

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Metrics

4.5

Based on 9,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not use. Items lost (probably stolen), will not refund for their breach of contract. I suspect their business model relies on underhand behavior!”

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Posted 6 years ago

“After a dismal experience with another delivery agency with the word Parcel in the name, Interparcel were like a breath of fresh air. Easy to use website and top customer service that actually picked up the phone and were never "experiencing higher than usual amounts of calls" - which means that they have enough staff for the job. Good on you. The control panel did not always show the true status of a parcel, but I am not sure if that was a case of imperfect integration between their server and the actual courier company. Collect+ never showed the status for instance and even with UPS I often had to call to see if it had actually been delivered or not.”

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Posted 6 years ago

“Rubbish customer services. I paid to deliver my important documents for 3 days service & they said it will be delivered on day 6. Don't use Inter parcel We batter use direct Currier company rather then using this kind of commission agents.”

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Posted 6 years ago

“I've been using Interparcel for over 10 years and have always had good service and good prices. I found it helpful to review the different courier services independently beforehand and have chosen DPD as the best value and best service overall. UPS would be my 2nd choice. I would not use Hermes or DX.”

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Posted 6 years ago

“Parcel delivered to Switzerland as per the quote. No damage. I will use again.”

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Posted 6 years ago

“Quite the most terrible service to a customer who has used interparcel for many years and spent thousands of pounds with your company. Incredibly poor communications and ignored emails and then I receive a return charge of £14.00 to which the company wont waive despite saying that I received no correspondence relating to the matter. Very commercially naive practice which unless redressed will loose the company my business.”

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Posted 6 years ago

“excellent service would use again recommended”

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Posted 6 years ago

“I made order parceforce express 24. And the parcel has been lost. Try contact customer service and they said they can’t find it. Make the claims and they said will be contact me shortly but still no response. Very disappointed.”

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Posted 6 years ago

“I sent a parcel to my son for xmas ...tract it and it said closed on the tracking last month ...contacted customer service and they stated they left a card at the property ...he had nothing there ...its was sent back to me on the first of feb !”

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Posted 6 years ago

“Great way to send and track your parcels at affordable prices. Fab choice of services with well known carriers.”

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Posted 6 years ago

“très bien je recommande”

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Posted 6 years ago

“Very good”

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Posted 6 years ago

“Always a great service from Interparcel, and excellent choice of services and prices. I had recommended Interparcel to someone I was purchasing a large item from and she was very impressed also.”

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Posted 6 years ago

“It looks like Interparcel have hit the self-destruct button. I've been happily using them for 2 years but suddenly their Gestapo-like "Revenue protection department" has started bombarding me with emails falsely accusing me of sending parcels not wrapped in cardboard. They want to extort money for this, between about £5 and £15 a time. I guess the ship is sinking and they're grasping at straws. See you in court Interparcel!”

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Posted 6 years ago

“I am surprised that Interparcel is still in business or rather allowed to operate. Sent a parcel with them over 10 weeks ago the parcel never arrived have received e mails from Interparcel saying they are waiting to hear from DVP. Can’t believe that when you call them you are greeted by an operator saying Hiya. I think the only way to get some satisfaction now is to report them to Rip Off Britain and some of the other television companies exposing con companies which Interparcel most definitely are.”

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Posted 6 years ago

“Used them for a number of years, until there Revenue Protection department start chasing for an bogus overweight parcel we have replied with detailed information but all we get in response is the same standard email. NEVER USE THEM AGAIN.”

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Posted 6 years ago

“The very best! I strongly recommend this company to anyone.”

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Posted 6 years ago

“Kept briefed all the time and collected on time”

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Posted 6 years ago

“i would not use this company to deliver a tea bag they always pass the buck”

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Posted 6 years ago

“This company provided me with an excellent service at a competitive price and is to be recommended.”

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Posted 6 years ago

Interparcel is rated 4.5 based on 9,925 reviews