Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,933 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

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Metrics

4.5

Based on 9,933 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always a great service from Interparcel, and excellent choice of services and prices. I had recommended Interparcel to someone I was purchasing a large item from and she was very impressed also.”

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Posted 6 years ago

“It looks like Interparcel have hit the self-destruct button. I've been happily using them for 2 years but suddenly their Gestapo-like "Revenue protection department" has started bombarding me with emails falsely accusing me of sending parcels not wrapped in cardboard. They want to extort money for this, between about £5 and £15 a time. I guess the ship is sinking and they're grasping at straws. See you in court Interparcel!”

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Posted 6 years ago

“I am surprised that Interparcel is still in business or rather allowed to operate. Sent a parcel with them over 10 weeks ago the parcel never arrived have received e mails from Interparcel saying they are waiting to hear from DVP. Can’t believe that when you call them you are greeted by an operator saying Hiya. I think the only way to get some satisfaction now is to report them to Rip Off Britain and some of the other television companies exposing con companies which Interparcel most definitely are.”

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Posted 6 years ago

“Used them for a number of years, until there Revenue Protection department start chasing for an bogus overweight parcel we have replied with detailed information but all we get in response is the same standard email. NEVER USE THEM AGAIN.”

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Posted 6 years ago

“The very best! I strongly recommend this company to anyone.”

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Posted 6 years ago

“Kept briefed all the time and collected on time”

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Posted 6 years ago

“i would not use this company to deliver a tea bag they always pass the buck”

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Posted 6 years ago

“This company provided me with an excellent service at a competitive price and is to be recommended.”

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Posted 6 years ago

“Crooks. They charge you for anything they can get away with.”

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Posted 6 years ago

“Paid for insured next day delivery. They didn’t pick it up from the drop off shop until 4 days later and was delivered after 6 days. Customer service said sorry, but it’s not guaranteed. Quite frankly it would have been better to use the post office. Not good enough”

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Posted 6 years ago

“As described parcel eventually arrived after being held in customs, due to an error on my part. Error was swiftly corrected and the parcel delivered.”

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Posted 6 years ago

“I have used interparcel for quite a few parcels that I have needed to send to Ireland and one to the USA. The service has been excellent. I appreciated the text to let me know when it has been delivered ( for an extra 20p) so my mind was put at rest. I would recommend.”

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Posted 6 years ago

“STAY AWAY FROM THIS SCAM COMPANY. They unfairly charged me extra and on top let me down very badly. Terrible customer service.”

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Posted 6 years ago

“DONT USED INTERPARCEL THEY ARE USELESS. I used them to pick up a parcel at one address to be delivered to me at my address. They used Hermes and picked up the parcel but 3 weeks later delivered not to me but back to the original address. When I asked for my money back they refused. Terrible people.”

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Posted 6 years ago

“I Used Interparcel to pick up a parcel for me at first address to be delivered to me at second address. They used Hermes. 3 weeks later the parcel tracking said delivered but was delivered not to me but back to the original pickup point. When I told them and tried to get my money back they refused. Terrible people, don't use them.”

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Posted 6 years ago

“Easy guide, multiple choices”

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Posted 6 years ago

“Have been using Interparcel for a while now not had any issues other than the odd late parcel or no show from courier. Recently sent a Consignment with them a set of small wheels which were wrapped in cardboard as pairs and then Cling wrapped for extra support (wheels were strapped so wouldn't move from each other. Booked the collection and advised the customer of price of shipping, they were collected and delivered. Two weeks later receive an email stating there is a surcharge of £18 as the consignment was not wrapped to their guide lines in "cardboard". I called them to advise this is wrong and was told they can't deal with it as they only take payment and need to write or send an email to their Revenue protection department which wont accept calls(i wonder why). I did ask for proof of the items not being packaged as to guideline but none has been provided, just demands of payment. Now they are threatening with legal action. I will no longer use Interparcel for any of my courier needs and will start to use somebody else. If i could give them 0 stars i would.”

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Posted 6 years ago

“Super rates, super fast delivery to continental Europe.”

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Posted 6 years ago

“Mostly good service but BT takes less time to deliver to foreign customers. One collection booked in November/December was not collected and had to be taken to a nearby shop.”

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Posted 6 years ago

“I can't fault this service, I always use the company”

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Posted 6 years ago

Interparcel is rated 4.5 based on 9,933 reviews