Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,937 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,937 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sent a parcel to my son for xmas ...tract it and it said closed on the tracking last month ...contacted customer service and they stated they left a card at the property ...he had nothing there ...its was sent back to me on the first of feb !”

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Posted 7 years ago

“Great way to send and track your parcels at affordable prices. Fab choice of services with well known carriers.”

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Posted 7 years ago

“très bien je recommande”

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Posted 7 years ago

“Very good”

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Posted 7 years ago

“Always a great service from Interparcel, and excellent choice of services and prices. I had recommended Interparcel to someone I was purchasing a large item from and she was very impressed also.”

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Posted 7 years ago

“It looks like Interparcel have hit the self-destruct button. I've been happily using them for 2 years but suddenly their Gestapo-like "Revenue protection department" has started bombarding me with emails falsely accusing me of sending parcels not wrapped in cardboard. They want to extort money for this, between about £5 and £15 a time. I guess the ship is sinking and they're grasping at straws. See you in court Interparcel!”

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Posted 7 years ago

“I am surprised that Interparcel is still in business or rather allowed to operate. Sent a parcel with them over 10 weeks ago the parcel never arrived have received e mails from Interparcel saying they are waiting to hear from DVP. Can’t believe that when you call them you are greeted by an operator saying Hiya. I think the only way to get some satisfaction now is to report them to Rip Off Britain and some of the other television companies exposing con companies which Interparcel most definitely are.”

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Posted 7 years ago

“Used them for a number of years, until there Revenue Protection department start chasing for an bogus overweight parcel we have replied with detailed information but all we get in response is the same standard email. NEVER USE THEM AGAIN.”

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Posted 7 years ago

“The very best! I strongly recommend this company to anyone.”

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Posted 7 years ago

“Kept briefed all the time and collected on time”

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Posted 7 years ago

“i would not use this company to deliver a tea bag they always pass the buck”

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Posted 7 years ago

“This company provided me with an excellent service at a competitive price and is to be recommended.”

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Posted 7 years ago

“Crooks. They charge you for anything they can get away with.”

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Posted 7 years ago

“Paid for insured next day delivery. They didn’t pick it up from the drop off shop until 4 days later and was delivered after 6 days. Customer service said sorry, but it’s not guaranteed. Quite frankly it would have been better to use the post office. Not good enough”

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Posted 7 years ago

“As described parcel eventually arrived after being held in customs, due to an error on my part. Error was swiftly corrected and the parcel delivered.”

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Posted 7 years ago

“I have used interparcel for quite a few parcels that I have needed to send to Ireland and one to the USA. The service has been excellent. I appreciated the text to let me know when it has been delivered ( for an extra 20p) so my mind was put at rest. I would recommend.”

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Posted 7 years ago

“STAY AWAY FROM THIS SCAM COMPANY. They unfairly charged me extra and on top let me down very badly. Terrible customer service.”

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Posted 7 years ago

“DONT USED INTERPARCEL THEY ARE USELESS. I used them to pick up a parcel at one address to be delivered to me at my address. They used Hermes and picked up the parcel but 3 weeks later delivered not to me but back to the original address. When I asked for my money back they refused. Terrible people.”

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Posted 7 years ago

“I Used Interparcel to pick up a parcel for me at first address to be delivered to me at second address. They used Hermes. 3 weeks later the parcel tracking said delivered but was delivered not to me but back to the original pickup point. When I told them and tried to get my money back they refused. Terrible people, don't use them.”

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Posted 7 years ago

“Easy guide, multiple choices”

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Posted 7 years ago

Interparcel is rated 4.5 based on 9,937 reviews