Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,925 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

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Metrics

4.5

Based on 9,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parcel lost, lame excuses, no refund. Worst ever even tho i paid for contents insurance. Don't recommend to anyone.”

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Posted 6 years ago

“My mother sent 3 packages 16+ days ago. UK to Germany. 2 arrived straight away. 1 has vanished. No solution. No refund. Just really poor excuses and vague promises to follow up every 3 days. Shocking customer service and terrible customer experience. Avoid this company.”

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Posted 6 years ago

“wedesnday my parcel was out for delivery but no one delivery attempt was actually made. thursday an attempt was made to deliver it. despite a large sign requesting the driver to leave it with my neighbour he did not do so. friday I contact them and they are not going to attempt another deliver. it is at a post office. no one will tell me which post office as its apparently on the card they left me while trying to deliver it (no card was left). and now i have no idea where my package is”

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Posted 6 years ago

“Used this company for the first time. Paid for a two day express service to Ireland, should have been there by December 20th and have just been told that my parcels will not be delivered until 24th (when the person will be away). they said although its not my fault they cannot offer a refund. Absolute disgrace.”

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Posted 6 years ago

“Very efficient service”

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Posted 6 years ago

“very pleased”

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Posted 6 years ago

“Always use, great service.”

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Posted 6 years ago

“It was a very good service I cant fault it”

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Posted 6 years ago

“The service does what I need it to - gives me a price comparison of couriers, also providing relevant details like insurance, drop off/pick up, urgency, approx delivery date, etc.”

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Posted 6 years ago

“Delivery was very prompt”

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Posted 6 years ago

“Interparcel provided the delivery service I needed at a good price. I was able to track the parcel for most of it's journey and, the most positive thing is that the parcel arrived at the correct destination in good shape and in an acceptable time period in line with the service purchased. All in all a good service at a great price. FYI have had bad experiences with other carriers who seem to auction the job to the lowest bidders with consequent issues. I was recommended to Interparcel by a friend. They are now my preferred carrier.”

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Posted 6 years ago

“DO NOT USE I would give zero stars but this was not an option. One star is far too generous for this appalling service. Customer service hours are shocking, when you can actually get hold of anyone you get told different things by each person you speak to. Ordered and paid for my service and no one turned up to pick it up. Its so bad its almost funny !!!! DO NOT USE”

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Posted 6 years ago

“This company takes your money then eioes their hands of you and your parcel. Dont trust overnight services with this mob. You will be luvky if your parcel ever gets picked up. If you want to send oversras _ well thats another story. It ends up at the end of the earth with no paperwork. So it just sits there for weeks b4 anyone looks into it. Bloody useless company. Dont waste your time or money using them.”

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Posted 6 years ago

“Absoulutely useless company from the top. An associate director calls and does not look into the problem of why i have requested to speak to them. Despite TNT taking my parcel to a wrong country and sitting with it from 22 August 2018 until 14 December 2018. Parcel did not get re-routed to correct destination but return. This company is all about booking and taking your money but do not provide any service. IF YOU EVER WANT TO HAVE A RIGHT WITH YOUR PARCEL, GO DIRECT TO THE SHIPPING COMPANY. PAY A PREMIUM AND AVOID SUCH COMPANIES WHO DO NOT CARE THAT YOU ARE ACTUALLY TAKING MONEY TO THEM. INTERPARCEL YOUR CUSTOMER SERVICE IS SO THE WORST. YOU FINALLY LOSE ONE MORE CUSTOMER”

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Posted 6 years ago

“A parcel I was trying to send wasn't collected and every time they "tried to collect" I had to contact them to try again - they wouldn't do it automatically. When they finally collected the parcel, it took forever to get to its destination country - and nobody even knows where it is now. Tracking says that the receiver was advised to collect it, but the receiver hasn't received any card or communication and Interparcel doesn't even have its partners by country on the website, so the only option is to go through every parcel company and ask if one of them might possibly have the parcel. The whole process was so long that I literally could have brought the parcel myself instead of sending it and it would have been with the receiver earlier.”

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Posted 6 years ago

“Would highly recommend! Easy to follow online form. Competitive prices (and no printer required!) Super fast and efficient collection and delivery and extremely friendly and helpful staff!”

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Posted 6 years ago

“Have used them for many years..of course occasional hiccups which have always been resolved in a commercial business manner..recently Chloe Prebble sorted a late pick up for my orders..tks Rod Simpson”

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Posted 6 years ago

“Used the half a dozen times to send a parcel to my brother in France. Excellent service and a good price.”

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Posted 6 years ago

“Very easy to book online. Updates on thectracking is easy to follow. Great prices.”

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Posted 6 years ago

“It is extremely helpful to receive a text message advising delivery, and the parcel was delivered within the time window.”

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Posted 6 years ago

Interparcel is rated 4.5 based on 9,925 reviews