Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,925 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

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Metrics

4.5

Based on 9,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery person always polite and so far all items arrive safely.”

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Posted 6 years ago

“Booked Hermes to collect on Tuesday, they didn’t, had to rebook On Thursday to collect on Friday, they didn’t again, finally collected after ringing Hermes direct on the Saturday leaving me with an angry customer for delivering his parcel 5 days later than scheduled”

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Posted 6 years ago

“Scum. Pure criminal scum. Took my money, our 2 parcels of Christmas presents were stolen, and rather than help they blocked me on twitter, having refused to report the theft to the Police”

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Posted 6 years ago

“Lovely people as costumer service but pick up is the worst I have even dealt with you need to stay home 6am to 9pm and the pick up van come after 7pm certainly great those who work at home or not working. Never using them again”

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Posted 6 years ago

“My item arrived one day earlier than expected, all in good order. Very pleasant driver so we are well pleased with this company.”

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Posted 6 years ago

“Absolute shocking. Paid for a 24hour delivery. did not happen . Customer services inform me it is not a gauranted service., so no refund. I will not use you again ever. SHOCKING”

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Posted 6 years ago

“Great service.”

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Posted 6 years ago

“Rip Off Company, trying to charge me an extra £15.00 for covering my parcel in shrink wrap to make it rain proof, how ridiculous is that, there's better company's around Parcel 2 Go etc, just google them”

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Posted 6 years ago

“i have used interparcel for quite a few years, the prices are good. Haven't had any problems”

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Posted 6 years ago

“Good service, Excellent value for money!”

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Posted 6 years ago

“Thank you Eden-Poppy Wood. She’s the best very calm and helpful while helping me sorting the whereabouts of my parcel. Many thanks Oliver”

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Posted 6 years ago

“the whole process was simple very good service no problems thanks”

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Posted 6 years ago

“You did exactly hat it said on the tin,------very good.”

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Posted 6 years ago

“This company offered the worst service anyone could imagine! When I booked for my parcel to be picked up, they NEVER turned up! Then they rebooked another day, 3 days later, which was inconvenient for me, but they said that was the only day available! Then the parcel was picked up, and a week later when the parcel hadn’t arrived I rang Interparcel to ask where the parcel was, and they had no idea! They eventually tried to locate the parcel, to be told they had lost the parcel! But because I never took out insurance, I lost the value of the parcel! Take my advice, DO NOT BOOK WITH THIS COMPANY. They are rude and useless when they’re incompetent with the service they are supposed to offer!!! I totally regret using this company.”

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Posted 6 years ago

Good Morning. I am sorry that there have been issues with your order. Unfortunately as extra transit cover was not purchased we could not offer a further claim than the included cover. I can see that we have refunded this for you along with the postage. I am very sorry for the inconvenience that this has caused to both you and your customer.

Posted 6 years ago

“This is a JOKE company. I sent parcel twice with them, and none of the parcel reached the destination. The worst part is they didn't even refund me the postage fee (cost around GBP80). Their reason: the address given was wrong. However, we used RoyalMail, and the parcel reached destination with same address. I do not recommend this delivery company AT ALL.”

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Posted 6 years ago

I am sorry that you have had issues with your order. Unfortunately it was returned as the courier could not locate the address. I am very sorry about this and can only advise that you monitor the online tracking and contact us straight away if there is an issue so that extra information can be provided to assist with delivery.

Posted 6 years ago

“Posted Laptop and paid extra insurance. Was advised would not be covered for damage ?? , only loss. Paid extra for SMS and receipt messages. I did not receive either message. Its only a matter of pence but why charge if you are not going to do it ? Got 24p refund but would rather had the messages. I must also say that it should be possible to cover for laptop damage in this day and age ?”

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Posted 6 years ago

“Very Good service”

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Posted 6 years ago

“Made an enquiry via the chat line & Amy G and Mazie were very helpful and responsive- excellent service. Tony”

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Posted 6 years ago

“They rebooked a courier delivery 5 times and each time the courier didn't collect. When you complain they just rebook again and again. Had to cancel with them and go somewhere more professional.”

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Posted 6 years ago

“Good company to deal with”

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Posted 6 years ago

Interparcel is rated 4.5 based on 9,925 reviews