Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,925 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient fast delivery from U.K. to NZ”

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Posted 5 years ago

“You offer a good service but Whats a annoying is you have to input the delivery addresss phone number which this can be time consuming waiting for a response and some times people are reluctant to give there number out this needs to be taken off.”

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Posted 5 years ago

“Shannon was very helpful in locating a package that had been lost in transit.”

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Posted 5 years ago

“its quite simply an easy process to select postage from a list of several options, depending on your requirements. If anyone asks I would certainly recommend these guys. That's it in a nutshell !!”

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Posted 5 years ago

“Reasonable prices”

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Posted 5 years ago

“Terrible experience, do not use Interparcel. Would rate as no stars if I could. Failure to deliver next day parcel, it took four days. Failure to investigate why it went wrong. Failure to report any feedback Failure to refund delivery charge Failure to recompense for dismal performance Can't be trusted do not use.”

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Posted 5 years ago

“Hopeless company with no integrity or professionalism whatsoever.”

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Posted 5 years ago

“easy to use, turned up when they said they would - hassle free”

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Posted 5 years ago

“Thanks to Yasmin for helping me find a package that had lost it's way! Went above and beyond! Thanks Again Derek”

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Posted 5 years ago

“AmyB really helpful. Tried making sense of what I could/couldn't send to the USA on the website Prohibited List (which is confusing!) and Amy clarified in minutes all my questions. Thanks AmyB”

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Posted 5 years ago

“My previous review stands as submitted.”

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Posted 5 years ago

“First class service from Francesca. She very quickly sorted out a local problem regarding the tracking of a parcel. Many thanks.”

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Posted 5 years ago

“Very good service will used again”

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Posted 5 years ago

“Good tracked service. used numerous times. never had a problem - europe or USA”

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Posted 5 years ago

“the representatives lie through their teeth in every phone call. tell the truth it goes down better. still waiting on my delivery posted last Saturday. scanned Edinburgh, 0746. 15th requested later delivery at 0757...lie. delivery unsuccessful at the same time 07.57...lie. next slot would be 21st stayed in. guess what another lie. reschedule for saturday 22nd if I could be in another lie still waiting”

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Posted 5 years ago

“Easy to use website which gives plenty of postal options and prices.”

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Posted 6 years ago

“Great service”

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Posted 6 years ago

“My parcel got from my home in England to France, within the time parameters quoted. As the delivery wasn’t time critical, I chose the cheapest option with insurance cover included. Interparcel was the cheapest firm I found. Though slow, I got what I paid for. The tracking page was very easy to use.”

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Posted 6 years ago

“I had a problem sending a parcel outside the EU, the carrier gave me inaccurate info, but the lady at Interparcel was great at sorting it out; she investigated what info was actually needed and now the parcel is on its way. Kudos and thanks to Francesca O'Brien at Interparcel for the timely assistance! :)”

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Posted 6 years ago

“Been a good solid service over the years and never had an issue but recently their postcode lookup feature on the website hasn’t found several business addresses I needed and I couldn’t find a way to manually enter the information so I used a different company”

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Posted 6 years ago

Interparcel is rated 4.5 based on 9,925 reviews