Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,925 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

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Metrics

4.5

Based on 9,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Professional and very friendly service. I did have a quite few inquiries earlier and thanks to Charlie Stocker everything was quickly sorted out for me. I'm absolutely happy with the service I have received!!!!”

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Posted 5 years ago

“Very easy to use website.Was able to follow clear cut instructions. Have a choice of courier to suit needs. Would recommend to anyone”

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Posted 5 years ago

“Have used twice...its great and very easy. Really cheap too. Just print off the labels and take it to your nearest shop.”

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Posted 5 years ago

“They claimed there was a problem with the destination address then said the parcel would be returned to me ( a 15 working turnaround) but a month later after the non-delivery and I still haven't received it.”

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Posted 5 years ago

“Used this company a few times now, and never let me down, delivered on time and no damage to goods”

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Posted 5 years ago

“The worst company possible ! Please customer DO NOT BOOK ANYTHING WITH THEM. The Operator´s only care about the courier´s , they don´t care about the customer. The services provide by them are not guarantee none of them, a service that supposedly said would take 2-3days delivery could take up to 5,7 ,10 days, they don´t care, whatever the courier said they will run with it. I had at least 3 bad services with them, my last one is taking 5days for a 2-3 day service ! DO NOT TRUST THEM, DO NOT USE INTERPACEL AS A COURIER SERVICE !”

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Posted 5 years ago

“excellent delivery & help when I needed it”

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Posted 5 years ago

“They lost my package. Of course, the company does not want to give back the entire value of the package.”

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Posted 5 years ago

“Terrible experience!! Very stressful , paid for a pick up & delivery & didn't happen after 4 days of constantly ringing them to do the job they have been paid to do & being told they have no contact with driver as they outsource job to a third party courier. Tracker is a waste of time because of this & customer services drown you in false automated sympathy but are unable to do anything to help. Explained how unhappy I was by email & had no response so cancelled service & got a refund. They let me down , they let my customer down, absolute disgrace!!! Would never recommend!!!”

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Posted 5 years ago

“Easy way to book couriers.”

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Posted 5 years ago

“It's so long now since this happened - I might have been able to give a more accurate response earlier - but I don't remember any problem with the return.”

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Posted 5 years ago

“Parcel got held at depot with “an issue” but there was no communication from Interparcel about the delay. I mailed customer services who found the parcel, informed me and it was delivered a day late but all safe! On the while good service but I’m concerned about what would have happened if I didn’t chase it. Customer services at interparcel are much more helpful and efficient than some other parcel delivery brokers though!”

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Posted 5 years ago

“item completely wrapped in cardboard, less than 20hrs to deliver, but then sent invoice for extra £ as they state item not wrapped in cardboard yet they provide no evidence to support their claim when asked for, just pay up. I would advise people to avoid these cowboys and book elsewhere from now on.”

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Posted 5 years ago

“Lost my parcel, costing me money even though i took out insurance. Did not reply to my email and so i have now had to refer the complaint to Trading standards.”

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Posted 5 years ago

“whole process was quick and courier was friendly and professional”

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Posted 5 years ago

“Simple and easy process, very pleased, will definitely use again in the future”

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Posted 5 years ago

“We use Interparcel a lot through work, and they have never let us down.”

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Posted 5 years ago

“damm good service and good prices compared to some other courier companies!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

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Posted 5 years ago

“Very pleased with this service - especially at this time of year!”

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Posted 5 years ago

“Excellent courier broker company and have been using for a few years now, if there has ever been a problem, it has been sorted out quickly and easily. The one thing tht lets it down in my opinion is an integration with eBay, as it takes quite a while to input all information on multiple parcels, but other companies with integration is a lot quicker and easier to book”

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Posted 5 years ago

Interparcel is rated 4.5 based on 9,925 reviews