Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would not recommend this company at all! I have sent many parcels to the USA with no problem but on using this company for the 1st time a code was added to the address that I did not put on. The correct address was on the parcel but they did not attempt to deliver it there, they instead returned it to the UK, even though I rang up to try and sort the matter out . I was forced to pay the same amount for it's return with the threat that if I did not the parcel would be disposed of. Also, everything had to be done by e-mail once the parcel was returned. It took 3 weeks to get the parcel back. However, if you want to send a parcel on it's holidays at greatly inflated prices then this is the company for you!!!!”

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Posted 5 years ago

“Quick delivery. Would recommend to anyone sending parcels abroad.”

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Posted 5 years ago

“Awful, booked a Hermes collection, they never showed up, booked a re-collection, never showed up. No way to contact to get a refund. Will avoid at all costs.”

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Posted 5 years ago

“The worst company ever. They did not hand the package out and did not return it to me. They lost one parcel and I lost my money. Six days ago they said coming next day and until now I’m waiting .”

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Posted 5 years ago

“Great price. Very efficient. Thank you Libby.”

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Posted 5 years ago

“I have been using interparcel for over 2 years now to send parcels to Australia. I send at least 3 a year and they have always arrived earlier than estimated. The tracking is very detailed. My last parcel arrived 4 days earlier than estimated so very happy with that. Highly recommended.”

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Posted 5 years ago

“AVOID AVOID AVOID Unresponsive, irresponsible, acting as middleman. Useless and not caring when things go wrong with a parcel.”

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Posted 5 years ago

“Very good providing nothing goes wrong. If there is a dispute you have to prove what you sent. Very difficult to do once the item has gone.”

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Posted 5 years ago

“Quick and easy website, good value. Parcels always delivered in good time.”

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Posted 5 years ago

“Very quick and reliable service, I was very impressed. Would definitely use again..”

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Posted 6 years ago

“I've been using Interparcel for years, the website is great and their customer service is excellent. Any time I've had a query it has been dealt with efficiently and no waiting on hold for ages :) This time around I spoke to Iris Baitup who was great.”

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Posted 6 years ago

“Professional and very friendly service. I did have a quite few inquiries earlier and thanks to Charlie Stocker everything was quickly sorted out for me. I'm absolutely happy with the service I have received!!!!”

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Posted 6 years ago

“Very easy to use website.Was able to follow clear cut instructions. Have a choice of courier to suit needs. Would recommend to anyone”

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Posted 6 years ago

“Have used twice...its great and very easy. Really cheap too. Just print off the labels and take it to your nearest shop.”

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Posted 6 years ago

“They claimed there was a problem with the destination address then said the parcel would be returned to me ( a 15 working turnaround) but a month later after the non-delivery and I still haven't received it.”

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Posted 6 years ago

“Used this company a few times now, and never let me down, delivered on time and no damage to goods”

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Posted 6 years ago

“The worst company possible ! Please customer DO NOT BOOK ANYTHING WITH THEM. The Operator´s only care about the courier´s , they don´t care about the customer. The services provide by them are not guarantee none of them, a service that supposedly said would take 2-3days delivery could take up to 5,7 ,10 days, they don´t care, whatever the courier said they will run with it. I had at least 3 bad services with them, my last one is taking 5days for a 2-3 day service ! DO NOT TRUST THEM, DO NOT USE INTERPACEL AS A COURIER SERVICE !”

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Posted 6 years ago

“excellent delivery & help when I needed it”

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Posted 6 years ago

“They lost my package. Of course, the company does not want to give back the entire value of the package.”

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Posted 6 years ago

“Terrible experience!! Very stressful , paid for a pick up & delivery & didn't happen after 4 days of constantly ringing them to do the job they have been paid to do & being told they have no contact with driver as they outsource job to a third party courier. Tracker is a waste of time because of this & customer services drown you in false automated sympathy but are unable to do anything to help. Explained how unhappy I was by email & had no response so cancelled service & got a refund. They let me down , they let my customer down, absolute disgrace!!! Would never recommend!!!”

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Posted 6 years ago

Interparcel is rated 4.5 based on 9,936 reviews