Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,935 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

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Metrics

4.5

Based on 9,935 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was my first time using interparcel. I used them as one of their couriers - Tuffnells - were able to collect the parcel from my home address the quickest. Also, they would provide their own label. 1)The driver collected the parcel a day later than agreed. 2) Driver did not provide a barcode that I could upload to prove To eBay that the item had been dispatched. 3) A day later interparcel web page was showing the parcel as “delivered” in contrast to what the recipient claimed. 4) after numerous calls to customer services it transpired that the driver had simply left the parcel on the buyers doorstep! No signatures. No photographs. Just plain left it unattended on their doorstep!!! 4) Interparcel customer service is atrocious! One representative claimed it was “normal to leave parcels” in this way “due to COVID 19.” (!!!!) It was extremely difficult communicating with them regarding this! 5) I finally opened a claim. Their claims department then demanded proof of the value of the shipped goods. I pointed out it’s not important how much I paid for the goods, it’s how much I sold them for that’s the crucial figure! Moreover, no matter what proof I provide regarding the monetary loss, interparcel will only pay the standard £25 compensation!! So why this song and dance about proof of value. So far that’s where we are at with this sorry affair! Conclusion: Interparcel are far from a professional set up. They seem to focus more on collecting their commission from courier companies than they do in ensuring a quality service. Worse of all is their attitude to complaints and Customer service!!! Avoid Avoid Avoid”

Helpful Report

Posted 5 years ago

“BEWARE ☠️☠️☠️ I booked and paid for a parcel collection and delivery by Interparcel.com. At £33.54 it want cheap but it was ParcelForce 48 so I thought 48 hours was good for the price. Interparcel sent my package to Preston instead of Halesworth in Suffolk. Despite all assurances, it failed to arrive 4 working days later. The “chat” staff were dismissive and arrogant saying no compensation was possible. They blamed ParcelForce even though the contract was with them. It is now 5 working days since I paid for this service and they still can’t tell me where my parcel is nor when it’ll be delivered. Their customer service is atrocious. Their system blatantly faulty as they themselves provided all labelling. They promise to email you updates but you never get a single one. They promise to chase the package up and let you know. NOT A WORD IN RESPONSE. They’ve taken your money and provide abysmal service, denying all liability which is shocking as my contract is firmly with Interparcel. AVOID USING THIS COMPANY OR YOU WILL BE SORRY”

Helpful Report

Posted 5 years ago

“This year, I have sent several parcels to Italy, one to Norway, one to Denmark and one to the Canary Island, Tenerife. All of them reached destination without any problems, and some even faster than expected. The one to Tenerife took longer but no idea why the small parcel was sitting in Madrid for a week. Maybe the Covid issue. I can know my parcel location by tracking it. Parcel pick up is fast and on time. I do not have any complain just satisfaction with this company. Highly recommend this courier service.”

Helpful Report

Posted 5 years ago

“Delivered to Australia much quicker ,than with the postal service”

Helpful Report

Posted 5 years ago

“Good value with excellent service, whole heartedly recommend”

Helpful Report

Posted 5 years ago

“Outstanding service. Always go the extra mile. From professionally emailing the recipient at every stage of delivery, to thoroughly and fairly investigating any courier mishaps, this company do everything they possibly can to provide us with outstanding delivery success rates. What's more, they dont insist upon tackily overbearing our customers with branding.”

Helpful Report

Posted 5 years ago

“On Thursday, I ordered a package pickup for the next day. Nobody showed up until Monday when I asked for a refund. I didn't get any e-mail or phone. Complete ignorance. If you care about time and quick service, avoid this company.”

Helpful Report

Posted 5 years ago

“Pretty poor, I now use Parcel2Go instead much better service. Booked a parcel in and no-one came to collect the following day when the website said it would, bearing in mind I paid for a next day delivery too. Stroppy woman said they dont guarantee any collections and I wouldn't be entitled to any refunds as it will still go on a next day service even though it my customer had to wait an extra day for it.”

Helpful Report

Posted 5 years ago

“Great customer service from Macey helping track my parcels through the US. Thank you!”

Helpful Report

Posted 5 years ago

“Best and cheapest site and the staff are really helpful. Taigen Helped me solve an issue which I am thankful for.”

Helpful Report

Posted 5 years ago

“Excellent service and good value. My parcels were managed carefully which arrived to destination almost untouched. I will used this service in future, thank you very much. 👍”

Helpful Report

Posted 5 years ago

“late collection 20 days to deliver the parcel tracking was showing as exception even when the parcel was delivered i had to tell them it was delivered no help from inter parcel at all i asked for a part refund on postage for the mess about phone calls and emails to them to receive no information at all interparcel refused any refund so i did a paypal claim and i have just been told that i will receive half the postage cost back as the service provided was not what i paid for”

Helpful Report

Posted 5 years ago

“Interparcel have misplaced a parcel worth £120. A month later and many many calls from the seller and I and all we both keep getting told is someone will email us. I've received 0 emails since opening the case. Also when I tried live chat through their website the woman I was talking to used solely automated replies, and took ages in between responding. A very very unprofessional company. DO NOT USE! There are much better couriers available.”

Helpful Report

Posted 5 years ago

“Excellent service, parcel delivered as promised as per delivery and price was very good! Will use again when need requires. 5 stars!!!!!”

Helpful Report

Posted 5 years ago

“If I could give interparcel 0 stars I would “Interparcel lost my parcel which was going back to a seller for a £339.99 refund. I have been offered £25 compensation .... I will see them in court. Thank you for your negative reply Interparcel would you kindly give me the owners name of interparcel and the address for the court papers. thank you.”

Helpful Report

Posted 5 years ago

“In my experience Interparcel are always responsive and supportive. Yesterday evening( Sunday) much to my surprise, Laura Godfrey Brookes responded to my email. Laura and her team provide me with ongoing help and support, which is greatly appreciated. So often, one encounters indifference from courier companies. The service from Interparcel is refreshing!”

Helpful Report

Posted 5 years ago

“Interparcel who used Tuffnells Delivery lost my parcel which was going back to a seller for a £339.99 refund. I paid for the shipment on 5th June... on 16th June I contacted the seller to find out where my refund was,she informed me that she had not received the parcel. From 16th June until 13th July I telephoned Interparcel daily always being in a stacking queue of 10/18 people in front of me. Eventually on 13th July I was sent an email declaring the parcel as lost in the system and offering me £25 compensation.after reading the reviews I’m not alone they have many many upset customers. I will never use them again. They have slammed the phone down on me twice. And very rude on the phone. No refund as yet and they blame me for not taking out an insurance.. if I took my £300 suit to the cleaners they would not ask me to insure it. If I went to a restaurant for a meal or to the hairdressers, I would not be expected to take out an insurance in case anything went wrong. So why shouldn’t they take responsibility for them losing my parcel worth £339.99 but Interparcel and Tuffnells think I will go away ...I won’t”

Helpful Report

Posted 5 years ago

“Interparcel used Tuffnells I sent an awning back to a seller for a refund. The awning cost me £339.99 shipment had been arranged on 5th JUNE Eventually after many many phone calls they declared the parcel lost in the system on 13th JULY. .... IT took INTERPARCEL 38 days to declare it lost in the system! As I didn’t insure the parcel I get £25 compensation.... In other words they are blaming me for loosing the parcel I would never use them again, they don’t care If you ring them you are always in a stacking system with some 15/18 in front of you. They have h7ng up on me twice and I have always been polite they just don’t care”

Helpful Report

Posted 5 years ago

“Lost a desk I'd waited 2 months to have made. Their customer service team were hopeless, keeping me waiting another 2 months before going completely quiet on the matter, informing the sender that it had been lost.”

Helpful Report

Posted 5 years ago

“Absolute joke!!!! A very unreliable service - I paid for 24hr express delivery but they didn't even collect my parcel until 28hrs after I Ieft it at the drop off point. I placed my order on the Interparcel website on Monday morning and it is now Wednesday - the item has yet to be delivered to my customer which reflects badly on me. Contacted customer services and were provided with an opportunity to resolve the problem and couldn't care less. My loss, not their problem. I received a patronising and condescending email from Laura at Interparcel, were she actually CAPITALISED certain words in her response - I guess for my benefit in case I was stupidly under the impression that 24hrs delivery meant it would be DELIVERED WITHIN 24 HOURS, and not 2-3 days later!”

Helpful Report

Posted 5 years ago

Interparcel is rated 4.5 based on 9,935 reviews