Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just a few of the helpful employees at interparcel James Giffen Annelese McBride Leanne Irish If you end up needing advice or help with anything and end up with one of these people , you can be sure to be treated in a professional and friendly way , great communication!”

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Posted 10 years ago

“still waiting for my delivery from 22nd october, customer services appear to help but still not resolved,someone saying hes been to my address, does not mean he has. Maybe its the same person who reckons he delivered it before with a signature i might add,your company has tried to deliver the same parcel yesterday 23rd oct and 22nd i was here and you have both my mobile numbers. i offered to pick up from local office but customer services said they would call driver.tracking details are a joke,delivered,lost,in transit,redelivery,i think facebook would find it funny also.As your customer services say sort it out monday”

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Posted 10 years ago

“I've requested a same day delivery but the collection was too late. I've contacted Interparcel via Live Chat and Nicole has been an excellent support to track the parcel. In the end, as it was too late for a collection, we had to cancel but Nicole also helped me to cancel without a charge.”

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Posted 10 years ago

“Very grateful for all the help received from Charlie Stocker regarding the paperwork mislaid by the couriers.”

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Posted 10 years ago

“Charlie Stocker - Excellent customer service.”

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Posted 10 years ago

“Sabina Lengyelova was very helpful in rebooking the collection and followed our call up with an email.”

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Posted 10 years ago

“In the only problem with the msi-delivery of a packed that I have had (always using Interparcel) in this case via UPS, your representative I have exchanged emails with (Beka Pulling) has been a model of helpfulness and courtesy & the problem with her help & good offices has been resolved. I continue to be a fan of Interparcel, & yesterday recommended you to my step-daughter.”

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Posted 10 years ago

“Service from live chat was precise and informative and friendly delivery drivers I would highly recommend your service and happily use it again”

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Posted 10 years ago

“James G was very professional and efficient.”

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Posted 10 years ago

“I had a problem when the courier UPS did not arrive on the specified day. Your representative, Sabina Lengyelova, however, resolved the matter for me swiftly and efficiently.”

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Posted 10 years ago

“I've used Interparcel to send a number of book packages internationally with great success. When there are problems, staff are always helpful by email, most recently James Giffen. One great improvement that I would like to see implemented, is the ability to include the recipient's email so that they can receive tracking information and be contacted directly when there is a problem. Thanks”

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Posted 10 years ago

“JamesG was great help. Quick to respond and warned me of the timings to place orders.”

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Posted 10 years ago

“We were charged twice for an order and Louana Pyzer was very helpful and dealt with it quickly for us. Thank you.”

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Posted 10 years ago

“Interparcel is usually great but their agent James was ace, really quick to respond at least four of those stars are his.”

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Posted 10 years ago

“This is my first time using this method to send packaged from the usa to uk and it's been awesome! I emailed your company and Kristy Cooney was so very helpful. I will definitely be using this method in the future. Cheers Johnny.”

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Posted 10 years ago

“website was very user friendly and easy to navigate. customer services was excellent. I emailed James Giffen afterwords about my tracking number, he was very responsive and friendly. Although I could have done with the tracking number in an email when I placed the order.”

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Posted 10 years ago

“Had to chase up my delivery after already delayed till the following day, Lisa Irish was very helpful in confirming it would be delivered”

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Posted 10 years ago

“Excellent service and on the chat line James G was very helpful and efficient.”

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Posted 10 years ago

“James G was very helpful with my query and put my mind at rest! Thanks so much!”

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Posted 10 years ago

“Lisa was swift and responsive”

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Posted 10 years ago

Interparcel is rated 4.5 based on 9,936 reviews