Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

Write Your review

Tell us how Interparcel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used Interparcel a number of times now and found that they provide and excellent and professional business service. Recently when I needed to cancel an order, the customer service representative I spoke to (Charlie Stocker) was extremely helpful and reimbursed our account immediately in addition to confirming an alternative delivery schedule. I would highly recommend Interparcel. Regards, Richard.”

Helpful Report

Posted 10 years ago

“Very efficient and helpful. Also good value for money. Thanks.”

Helpful Report

Posted 10 years ago

“Minpr query I had was answered quickly by Tasha.Great service ,thankyou.A+++++”

Helpful Report

Posted 10 years ago

“I have just contacted 'James G' via your live chat and wanted to say how impressed I was with the efficiency of this member of staff and the very polite manner in which I was dealt with. Thank you very much and I will continue to use this service and recommend to my colleagues. Kind regards Keri Forster”

Helpful Report

Posted 10 years ago

“If I was this inefficient I'd be out of business!”

Helpful Report

Posted 10 years ago

Hi Linda, from looking into the order I can see that this was delayed because the invoice was missing from the item. I can see this has now been resolved.

Posted 10 years ago

“The live chat feature at Interparcel is a big advantage and meant Beka dealt with my enquiry quickly and efficiently”

Helpful Report

Posted 10 years ago

“We had an issue today where the wrong address had been inputed on the delivery, we called your office and spoke to a Louana Pyzer whom was extremely helpful.”

Helpful Report

Posted 10 years ago

“A Very user-friendly service. encountered a problem in booking my collection and Tasha assisted me in my refund. Very satisfied customer here and will surely use this service next time”

Helpful Report

Posted 10 years ago

“Great service and staff always helpful - Racheal particularly helpful!”

Helpful Report

Posted 10 years ago

“James giffen dealt with a problem brilliantly”

Helpful Report

Posted 10 years ago

“James G helped me with a problem in chat and was sorted within minutes....”

Helpful Report

Posted 10 years ago

“Charlie Stocker very helpful in parcel tracking”

Helpful Report

Posted 10 years ago

“Great Service received. James G was friendly and professional and solved my query quickly.”

Helpful Report

Posted 10 years ago

“Although Interparcel performed ok themselves, the Carrier company (UPS) were appalling and we would not be using them again”

Helpful Report

Posted 10 years ago

Hi Bob, Thank you for reviewing us and I am glad that you are happy with the customer service. I am so sorry that you are not at all happy with the courier, I will make sure these comments are passed to the courier.

Posted 10 years ago

“Very easy to use and they are quick to assist when I encountered an Issue with the booking process. Highly recommended service!”

Helpful Report

Posted 10 years ago

“James did a good job this morning and so I'll continue to review interparcel.”

Helpful Report

Posted 10 years ago

“Lisa Irish helped me with m tracking problem promptly and professionally. I am still waiting for delivery info She promised via e-mail: pasi.paajanen@welho.com”

Helpful Report

Posted 10 years ago

“Helpful and good price. Thank you”

Helpful Report

Posted 10 years ago

“Always great service. It can't be easy having to deal with both 3rd party companies AND customers, but Interparcel has always been great to me and the many MANY parcels I've sent. They have live chat Monday to Friday which is invaluable :) And Rachael who handled my issue today was very professional - as they all are. Overall, I'll keep using Interparcel (as long as their prices are competitive).”

Helpful Report

Posted 10 years ago

“Have used Interparcel for several years now and find them very efficient and easy to use' Yesterday had to contact out of hours as my shipping label had not been received. I sent an email enquiry form and received a very quick resolution to my problem with a shipping label received by return. Many thanks to James Giffen who dealt with my enquiry in a quick , friendly and efficient manner - thank you James.”

Helpful Report

Posted 10 years ago

Interparcel is rated 4.5 based on 9,936 reviews