Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very prompt service. I received a courtesy email from James Giffen once the pack had been delivered to say it had arrived safely, which was very helpful! Thank you.”

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Posted 10 years ago

“Annelese McBride was very helpful and kept me up to date with the issues that we had”

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Posted 10 years ago

“Your service was very good, thank you for your help.”

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Posted 10 years ago

“I got the information correctly. louana-pyzer”

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Posted 10 years ago

“We had a delivery problem and were informed about it as I had not noticed it. I appreciate such a service. Charlie Stocker of Interparcel dealt with this problem. Well done”

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Posted 10 years ago

“Spoke to Rachael on chat service and she offered excellent advice”

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Posted 10 years ago

“Excellent response to my problem sorted out promptly by Nicole Rowland”

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Posted 10 years ago

“I had a problem with two deliveries. I had a live chat with a Becky Blythe and she was superb in sorting everything out. I was most impressed. Well done and many thanks A Makin”

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Posted 10 years ago

“Could not ask for better service. Very swift collection and delivery of parcel from Notts to South coast in less than 24hrs from booking. Good communication from Charlie Stocker customer service advisor..”

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Posted 10 years ago

“James helped us today.”

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Posted 10 years ago

“A big thank you to Rachael, for sorting out my problem. This is what you call customer service.”

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Posted 10 years ago

“After an initial issue with one of interparcels international fulfilment agents , Becky Blythe of interparcel went all out over several days to ensure that my package got delivered to its correct destination, Becky displayed great logistical and communication skills a real asset to interparcel . Without Beckys intervention , I would have walked away from ever using interparcel again , but now my faith is restored and not only will they continue to get my business but I will recommend them to all my friends and colleagues who need a courier service.”

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Posted 10 years ago

“I ve had problems with my shipping but everything was managed very well. I ve chatted with mrs. Lisa Irish and she was perfect”

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Posted 10 years ago

“Very helpful indeed and specific info. Not an: "If it's not on the shelf we don't stock it" attitude ..”

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Posted 10 years ago

“good problem understanding, quick solve great service .thank you”

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Posted 10 years ago

“Overall good however during an issues it takes days to get responses to problems. For example if a parcel is not delivered on time and its reported to interparcel, it can be 2-3 days before getting any update.”

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Posted 10 years ago

“Fantastic Service I will defiantly be using again.”

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Posted 10 years ago

“Very professional good speedy service”

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Posted 10 years ago

“Becky Blythe was very helpful indeed. I now know exactly what to do, great.”

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Posted 10 years ago

“the service itself initially was easy to book and I was happy with it. But the fact that the courier did not show for the pick up (UPS) and I was not notified that no one is coming as per my booking, was not as impressive and made doubt the reliance of your services. As per the live chat assistance I had with Becky Blythe, she has been very helpful and rebooked my service for the following day and promised me an email from UPS regarding the missed pick up.”

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Posted 10 years ago

Hi Shada al-najjar, Thank you for reviewing us and I am glad that you are happy with the customer service. I am so sorry that you collection failed, unfortunately the carriers do not inform us if a collection is not going to take place. I can confirm that this has since been re booked for today for you.

Posted 10 years ago

Interparcel is rated 4.5 based on 9,936 reviews