“AVOID this company at all costs!! THEIR CUSTOMER SERVICE AND PRODUCTS ARE TERRIBLE! I received the pants I ordered and they were not as expected. I follow exact directions for a return, which they make difficult and NO REFUND. Months later, NOTHING! I tried to dispute with PayPal and they won’t refund me either! It’s INSANE! Such a waste. SAVE YOUR TIME AND MONEY AND PASS ON THIS COMPANY!!!”
“Ordered a hoodie by lad baby mum, got to say for £25 I was really dissapointed the quality is really bad its been worn once and already looks like I've had it years, the material is bobbly and very cheap looking, won't be ordering again due to poor quality and high price tag!”
“Firstly, the quality is terrible. Lower than market stall quality. Should be ashamed with some of the price tags. Secondly, they send the wrong items. Then you have to jump through hoops sending the item you never wanted back for them to then send you what you've actually paid for. I'll never use again.”
“I'd never ever have shopped here , I only did (through a work colleague) as someone at work had a grey hoodie we both really liked. I'd never heard of this site, and when I visited it it was shockingly ugly to me! This is totally so far from me and my style, but the hoodie is nice. Items arrived within 2 days, which my work colleague collected, so good customer service. A lucky find but a one off shop for sure!”
“Sizing is no where near true to size! Very disappointed. Two hoodies the exact same apparently and meant to both be size 6-8 which they are both clearly totally different sizes and colours”
“This company should be shut down I have never seen so much tat in my life you should be ashamed of yourselves this company needs to be looked at under the trades description act”
“Rubbish!!! I ordered a pair of wide leg jeans and a jumper the jeans had odd stones in one pocket and the other pocket was Sewn up weird which resulted in one leg longer than the other also the zip wouldn’t stay up the jumper was more of a sleeping blanket it touched my feet and it came with a arm missing I’m 5ft 8 and it started to unravel the first day I wore it and everything smelt odd never again!!!!!”
“This website should be shut down.
The product is nothing like what is shown, it is impossible to get a response, they provide bogus addresses, it is a scam.
Please do not purchase from this site”
“This company is worthless. Ordered 2 rusty colored relaxed Harry Potter sweatshirts. One was Santa red, the other maroon with the wrong lettering. That isn’t the worst part, the quality was HORRIBLE. It is junk. Never order from them!”
“Absolute joke of a company. Placed an order with them for 3 items. Received 2 which were completely different to what I ordered. Also were really poor quality. Returned within a few days. Received a partial refund weeks later even though I sent back everything I returned. Arguments are still going on 3-4 weeks later trying to get the rest of my money back. They also take a long time to get back to messages. Sure website says 48hr reply time. Maybe there busy coming up with more ways to rob people? I have had money taken from me for goods which were never received and had a load of hassle. 100% do not recommend and will never use again.”
“Fraud, low quality on grey sweater, irregular sizes, xl was about a child size 12, never received 2 items that I order. Called my credit card company to dispute charges & informed it was a scam....”
“Purchased 2 items on Black Friday sale. Was not notified until AFTER dispatch of 1 item that allegedly the other item is out of stock. I checked from the time of order periodically until now and item and size IS in stock. Now sale is over I’m told that I must purchase it at double the price. Attitude of customer services is “too bad, it’s in our t&cs”. Will not purchase from ITS again. Buyer beware! Advisor on chat smugly said “Should you have experience... you will know where to find this information” upon asking for the registered address to write my complaint to. Terrible customer service.”
“Do not order from Australia! Ordered 4 dresses (none of them mini) all so so short just about covered my bum! I went to return them and was going to cost me $65 👎🏼”
“Ordered the lovely white and pink over sized knitted jumper but unfortunately after the first wash the sleeves are coming undone and all the stitching is loose now looks like it won’t last another wash really poor quality real shame”
“Two missing orders, one didn’t ever turn up and the attitude of customer service was disgusting, I had to fight for weeks for a refund. The second order is missing, has been sent to the USA from the UK instead of the country I live in by mistake and there is no way I can’t re route it. they are refusing to give me a refund and either ignore my emails or say “they are sure it will turn up”. Happy to take my £121 but not happy to provide a decent service. DO NOT USE, don’t be fooled by the celebrity endorsements.”
“I ordered around 7 items - 3 turned up and 4 are missing
have been trying to contact them through the contact form
still awaiting response and refund or replacement - first order and definitely my last !”
