“Made an order with in the style. They sent my a shipment order 3 days later which was missing items from my original order yet still charged me for the full order.
When the part of the order was sent there were items missing.
I emailed there customer service. Waited 72hrs as they requested in their auto reply. Nothing.
I’ve since sent 3 other emails with no reply.
I’ve even gone as far as to post comments on their Instagram posts and message them but still nothing.
I’ve been left with no choice other than to return the part of the order that arrived (which is a £2.50 fee) and contact my bank for them to start an investigation against them to get my money back!
Won’t be buying from here again which is a shame as I liked the collaborations they did.”
“Do not buy from this company. Their customer service staff are extremely rude. I never received my order, then when I contacted them they said they can’t help me and won’t be refunding my money. Disgusting service”
“Well they are to busy paying celebs and partying in flashy Ibiza Villas to care about customers. It’s all about how much money they can make to fund the lifestyle both guys have. It’s all about what they can show off with next”
“1 star because I cannot put 0! Ordered 3 items, a dress 3X, a tshirt 3X and a back bag and received nothing after Two months! But they sure charged me $78.97 USD for it! Finally I received a grey medium tshirt, not what I oredered at all!!!!!!
After many emails, they are asking me to keep the wrong item and pay for it minus a $10 refund🤬
Now I am trying to get a full refund but not sure I will ever receive anything from them. It comes from China, no phone number to reach them. Big fraud company! The web site should be closed! I will never order from a site on Facebook again, never!”
“My advice is to NOT BUY from this company. This is my first experience with InTheStyle and there is non-existent customer support, or communication. I returned my parcel (as the quality of the clothes were below my expectations) 3 weeks ago and have had no communication from the company. I have now email twice since with no response. I will never purchase from this company again and will be telling my experience to everyone I know. Hugely dissatisfied and disappointed with the service. I will be taking this further until my refund is received.”
“I paid £25 for a dress which I returned and only received 17.50 refund. so where exactly did the £7.50 go? Awful customer service. Never ordering again. Daylight robbery!!!!!!!!!!”
“Go on trust pilot and read the reviews ladies before ordering I had to threaten them with the small claims court to get my refund they was ignoring all my DMS/emails/tweets & they ripped lots of people off .. go see for your self on trustpilot nothing but scammers they use celebrities to take our money !!!”
“I never got my shoes and they just took my money I ordered two months ago I should have followed my first mind and kept it moving they are a seal then they take they sure down so they won’t be reached”
“Items missing from the order so returned the lot, 2 weeks on and still no acknowledgement they even have the goods let alone a sign of a refund.
Customer service ignore your messages”
“Order was placed and money taken immediately for the item. It has not been delivered and it is impossible to get hold of anyone to discuss. I feel so ripped off and disappointed.”
“Take your money but don’t send the items. Then don’t even answer queries raised!!! I’ve two teenagers gutted because their clothes didn’t come. Useless”
“I have ordered on two occasions the billie faiers rib wide leg jumpsuit. Have not received either of my items received emails saying they have issued me a refund for both items. Still no sign of my refund and almost £100 out of pocket.
I would avoid at all costs take your money and there is no way of getting hold of them.”
“PLACED MY ORDER ON 5/15/2020 & IT’S NOW 6/17/2020 & STILL HAVENT RECEIVED MY SHOES!!! THEY TOOK MY MONEY & I HAVE NOWAY OF GTTN INTO TOUCH WITH THEM!!! AVOID! AVOID!! AVOID!!! AVOID!!!!!!!”
