Intoxalock Reviews

Name: Intoxalock
Rating: 1.20

1.2 Rating 410 Reviews

5 %

of reviewers recommend Intoxalock

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Metrics

1.2

Based on 410 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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(888) 283-5899

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Intoxalock 1 star review on 15th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had countless misinformation from agents, the device is horrible in harsh weather conditions which I can't help due to my state. The software is janky, the update processes have me calling support every time. I have called support so many times for so much stupid stuff, it's ridiculous. I am a customer that has paid up front a year in advance and has been compliant 100% of the time. This is asinine and I wouldn't recommend it to my worst enemy. I've had to replace devices.. I mean the list goes on. Please for the love of God, find someone else to go with!”

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Posted 6 months ago

“this company is the worst,they sent me 3 faulty devices,so got numerous lockouts,as it wouldn't take my sample no matter how hard I blew,since my first installation on Sept I've been charged$1582.20 for invalid lockouts and installation for 3 faulty refurbished units,they said they would only reimburse $682 so I'm 900.00,I already wrote a very lengthy review but for some reason the site said that there was a problem going through but no option to fix it”

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Posted 7 months ago

“Worst company ever they violate me every other week. There machines don’t work right. I’ve been sober over 8 years. There is no reason why I should be violated for blowing”

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Posted 7 months ago

“This company is an absolute waste of money time and breath! I am constantly getting violations and charges and when I call to complain and try and get these fraudulent barges removed they are snotty and rude and just repeat themselves over and over!”

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Posted 7 months ago

“I’ve recently had this put into my car and had all kinds of situations. I wrote a review that I was very pleased. But since then, I finally got a call back from Blanca one of their reps who was Incredibly empathetic when it came to the situation. She explained to me a lot and had to go about resolving my situation thoroughly, and then apologized for what I had gone through with the other representatives. Honestly, it was nice to have someone that Took the time out to talk to you and understand what was going on. She Was a pleasure to talk to, and in the end, she rebated me two months Of payment for all the trouble that I had with Device. It’s hard enough living with this device. Every time you wanna go to the store never mind all the other hoops you have to jump through and live life. So if I can give any advice, ask for Blanca, if you would like to resolve any of your situations. She empathetic and thorough. I give her a five star review. As for this company three stars. The device itself is hard to breathe through just to get your car started. I have asthma and the hoops I have to jump through just to get the calibration resolved. It’s just crazy but again she explained to me that’s the laws That the state will only allow you have to go to court to get it Recalibrated. It’s not the company‘s fault. But the device itself is just horrible.”

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Posted 7 months ago

“Do not use them go through someone else!! This is hands-down, the worst company I’ve ever had to deal with! Coming up with false lockouts to charge you money! Making you pay before you can even speak to customer service! Then when you finally get to talk to customer service, can’t even understand them! They’re a greedy company praying off of people who are trying to get their life back on track! Do not use them go through someone else!!”

Helpful Report

Posted 7 months ago

“Extra charges and refusal to uninstall the device when my time was up. They stated they could not schedule a final calibration and removal unless I had a letter from the state approving the removal. The state I am in does not issue this type of letter. I was forced to remove the device myself and my final months of service were not reported to the state by Intoxalock so I have to have a new device installed even though my time was completed and I was charged for the time.”

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Posted 7 months ago

“Sorry ass excuse for a company locked my car days before I could get it recalibrated but yet it’s my fault because I didn’t go out there to check it apparently and that was while I was at work! You call and it’s a bunch of Indians that you can’t even understand and very rude customer service all around!”

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Posted 7 months ago

“Absolute worst company I’ve ever worked with i regret it ever day .. I’m a pa driver i got a dui in New Jersey for months they told me i wasn’t allowed to report to two deferent states when both states told me i need to have the machine on my car i then get in touch with both states they tell me that’s not true .. then into lock proceeds to tell me well the machine i got pa won’t accept so for months been trying to get the new machine put on for them to tell me u can’t get the machine till we ur approved for duel reporting . I then have to sent my requirements letter from pa to them they then make me an appointment to get this upgraded machine on my car but never send it to my service center .. finally i get approved for duel reporting and they tell me they can’t ship out the new equipment that was supposed to be shipped out weeks ago until they talk to the service center that they already talked too. I swear they string u along to keep the machine on ur car long as possible i will never recommend them ever to anyone oh not to mention charged me 43$ for shipping the u it twice that was never received”

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Posted 7 months ago

“If I could give this company a negative star review I would! I have this installed into my car since may (now end of September) and I’ve had to have my hand held replaced 3 times the computer twice, been stranded in the middle of the mountains in gatlinburg TN, almost Tboned by traffic bc my car just randomly shut of and wouldn’t restart….. when trying to get in touch with customer service they hang up on you, refuse to let you speak to a manger, they don’t speak english, if they do it’s broken and you can barely understand them. 0/10 do not recommend at all”

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Posted 7 months ago

“They very expensive there making me go past how long I'm supposed to have it just pay more money”

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Posted 7 months ago

“Absolutely ridiculous, I exited my vehicle and it asked for a test. I didn't even know and they charged me $75 weeks later for a violation. I've followed the rules to a tee, installer mounted the ground into a rusted panel, causing me to sit for over 4 hours waiting for service, they charged me $175.00 promise a refund on service but still again no repayment.”

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Posted 7 months ago

“What has not gone wrong?”

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Posted 7 months ago

“intoxalock is by far the worst liars i have ever dealt with. they say one thing about pricing then once you get the devise they can charge you whatever they want its never what they say . said there be a 1 time fee thats turned into a twice a month fee thats on top of the recalibration fee and they said they would get paperwork to penndot so you cna get your license so you cna drive but after 5 days still hasnt happened but they want to keep charging when by law your not suppose to drive without a license. its a bunch of BS and would never recommend then to anyone ever. I think they should be turned into the state attorney general for fraud (my opinion)”

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Posted 7 months ago

“Ha violation 3 do to leaving my key fob in my truck when I got to work. They said that it's my mess up that it's in the agreement so there's nothing they can do . He said no one was in the truck for 7 min. when it wanted a sample . So that coasted me for a mistake with no alcohol involved cuz I don't drink my dui wad drug related was 79.50 + 26$ to the service center. There thiefs .”

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Posted 7 months ago

“IF I COULD I WOULD RATE THEM DOUBLE ZERO🤬 THEY HAVE THE WORST CUSTOMER SERVICE AND ITS ALL ABOUT MONEY, THEY DON'T CARE TO WORK WITH YOU, OR, if your losing time off work cuz they refuse to hear what you got to say to them. I needed to get my car worked on and they refuse to help me charge me for lots of things that I have receipts for. Be careful look for every reason to charge you more than an arm n leg. fuk these guys!! And good luck reaching them, I was waiting for 1 hour to 45 min. To even talk to someone that you can barely understand and ends up having attitude and being pushy! Smgdh”

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Posted 7 months ago

“Disconnected the device and I can't even contact somebody nobody will contact me and they're still trying to charge me for a device I don't have they are robbing people and I told them before they don't give a s*** about you they give a s*** about milking you for money”

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Posted 7 months ago

“I will never again deal with this company so called customer service is non-existent. I was told I can't help you and it's your problem. Wow real professional at this place”

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Posted 7 months ago

“I have a violation 3 and pending lockout. I have severe COPD and having trouble getting my last breath on retest. I called and all you can get after you sign up is someone in a call center that you can't even understand. I cannot get into my dr. Until the 11th to get a statement regarding my breathing issues. Meanwhile I have a camera in the car, per intoxilock and this jerk on the phone is telling me the machine does not lie and what my responsibilities as an adult are. I have not drank anything at all since my heart surgeries in May and he is arguing with me still. No one bothered to tell me at anytime that an inhaler will set off the machine like alcohol and I have notified intoxilock of my issue. So I found out on my own that an inhaler will set off. What is the point of the camera if you don't look at it before penalizing someone. I get it now. Intoxilock can't charge you an extra 75.00 to reset if they actually looked at the equipment they made you pay for and install. Just another greedy corporation that is hooked up with the state. Would also be great if when you called about an issue you could actually speak to someone you can understand.”

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Posted 8 months ago

“Device has killed my battery and stopped working 4 times now and have had to pay to have it towed to the repair shop every time. Try to get a hold of them is hard because every time I have ever tried they are always experiencing more calls than expected ( least that’s what a recording always says). Would highly recommend not going with intoxalock”

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Posted 8 months ago

Intoxalock is rated 1.2 based on 410 reviews