Intoxalock Reviews

Name: Intoxalock
Rating: 1.19

1.2 Rating 456 Reviews

4 %

of reviewers recommend Intoxalock

Company Reviews

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Metrics

1.2

Based on 456 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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(888) 283-5899

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Intoxalock 1 star review on 15th March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Intoxalock got my friend’s birthday wrong on the California DMV 902 form. I am rating their ability to fix this at one star because you don’t have a no stars rating. It’s been a week and have promised three times to send it and my friend is still waiting. Terrible customer service! They should rename their Customer Service department “Customer Disservice.”

Helpful Report

Posted 11 months ago

“This company is a nightmare to work with. If you have a choice to have this device or not drive, don't drive. Heck, maybe get a bicycle. This company will find every reason they can to drain your time, money, and energy. First of all, getting the device installed and the time started is an almost impossible task. If the stars aligned enough to actually be blessed enough to actually talk to a person, you will most likely be told " we will send you an email" or " we are waiting for paperwork" when no one from the company will actually send the paperwork. The only way to get any progress is to talk to your state representative or write a bad review. My partner is the one who needed the machine installed. I had the machine installed in my vehicle trying to help. We had to have the machine in and were paying for it for 2 months before his time actually started. My vehicle started to have problems shortly after his time started. It would be fixed for a month then start to have problems and be taken for a few weeks and we'd get it back for a few weeks before sending back to the shop. 5 months after his time started, my vehicle broke down for the final time. It has not worked since. 2 different mechanics gave up on it. The company says there is NO WAY that their machine is responsible however at this point almost everything that can be replaced has been replaced on my vehicle. The only consistent factor has been the interlock. I have talked to other people who have experience with this company. One has the same maker and year as my vehicle. They had the EXACT SAME ISSUE. The mechanic who installed the machine was so fed up with my vehicle that he dropped it off with the battery dead. Knowing my partner's time would most likey pause, we would have to get it towed back to his shop to pay him $30 for calibration fee plus $75 to the intoxalock company. And thats only for a month calibration. I have not had a vehicle for 7 months and my partner's time was supposed to be over in the beginning of this month. However getting a hold of anyone from this company is almost impossible. He has been hung up on more than actually talking to an intoxalock representative. He was trying to get his declaration of compliance signed however they are refusing to sign it because our vehicle has been off. As soon as we realized that our vehicle was not gonna be running again, my partner tried to call intoxalock to let them know what was happening. Several emails send, all were IGNORED. Several calls were made, all were IGNORED!! The only time he was called back was after he wrote a review talking about his experience. That helped a bit but the guy who was calling him was more interested in him taking down the review. Now this company is trying to get him to get another vehicle to install the machine in and extending his time another 5 MONTHS because he " did not comply with the whole" even though he has been still paying them money this entire time and can't even use the vehicle he is paying to have the machine in! He has not missed a payment but still to this company " he hasn't been complying enough" at this point he is paying to not drive and not have his license even though he has busted his butt and has complying the ENTIRE TIME. We went from no debt to in debt in the year span we have been working with this company . This company is strictly interested in making money, they do not care about the people, their situation, nothing. It is a money drain that will keep going and somehow it's all legal. Every time I think we are so close to being done and my partner is able to have his license back,BAM! A HIDDEN FEE FOR UNSEEN EXTENTION OR BAM! YOUR VEHICLE WILL STOP WORKING AND YOU WILL BE GASLIT AS HELL IF YOU SUGGEST ITS THE MACHINE! MY PARTNER HAS FULLY COMPLIED WITH EVERYTHING THAT WAS ASKED OF HIM AND ITS STILL NOT ENOUGH?! HE PUT IN HIS TIME! DO NOT WORK WITH THIS COMPANY! IT IS NOT WORK THE MONEY AND HEADACHE THAT COMES WITH IT!”

Helpful Report

Posted 11 months ago

“Do not do not I repeat again do not ever go with this company because they lie and lie to you and there service is horrible they hang up on you and make excuse, it is nearly impossible to talk to live person once you sign up with them and they Constantly change the check update or calibration day. And there excuses that the court requested it And I talked to the court if there was true and they say they do no such thing.”

Helpful Report

Posted 1 year ago

“I’ve had their equipment in my vehicle for less than two weeks and I have had to have my vehicle towed to have it swapped out once already and they are changing it out again. This has caused me to miss a flight and be late to work. It has worked properly 3 times!!! Customer service hold time is ridiculous and they don’t speak English, if I could give less than 1 star I would”

Helpful Report

Posted 1 year ago

“Absolutely terrible, multiple electrical issues since installed. The customer service reps have outright lied changing what they claim countdown timers are. I received a lockout for "missing a sample" when I called back to dispute it, the second man stated two different times stamps than the first man...the second being longer than 5mins so the lockout was "valid" The first guy told me the gap or requesting & my providing was only 2mins and insisted the countdown timer was always two mins, when in fact it has always been 5mins for the whole year I've had the device.”

Helpful Report

Posted 1 year ago

“DO NOT EVER USE INTOXALOCK!! they will over charge for everything, you can never get any questions answered because all the people that take the calls are out of the country and they either lie to get off the phone or you can’t understand a word they say! They’ve charged my cards double what I owed multiple times, save yourself the trouble and go anywhere else!”

Helpful Report

Posted 1 year ago

“Terrible company. All they want is money and don’t even care about helping someone or giving you a break. You would think they would help out if you’re having trouble but the pretty much tell you you are sh*t out of luck ! Don’t use this device”

Helpful Report

Posted 1 year ago

“What didn’t go wrong! They claim there is no such thing as a false “failed” but most definitely is! So let’s just say the machine is messed up, they don’t want to replace it. Says calibration due on the 2nd drive to get it done now all of a sudden it says the 25th ok cool. Well it’s the 10th and it says 6 days until calibration due.. now my math isn’t the greatest but I’m pretty sure that isn’t the 25th. Call to speak with someone LETS NOT EVEN GO THERE BC THATS AWFUL CANT UNDERSTAND THEM THEN THEY GET IRRITATED WITH YOU, THEN it says press pound, so you do “you did not make a selection you will now be disconnected” and it hangs up after it took you ten minutes to try to get to a representative! It’s been nothing but absolute troubles from the start!”

Helpful Report

Posted 1 year ago

“Do not ever use this company, there customer service doesn't hardly speak English, it takes forever to get ahold of anyone. I've waited as long as 1 hour before someone answers the phone. Apon sign up they ask if you want roadside assistance, I told them no, on a recorded line, i also called back 10/18/21 and had them remove it and noted it in my acc again. I had called multiple times after this to repeat the same thing, remove the charge. I am now at the end of my lease and am requesting my fees back i did not approve. They are trying to deny me these funds even tho there associate openly admitted it was noted back then and that there will be no issue getting that refunded as there's evidence and proof of the cancelation. Get on the phone with a manager about it her names zaida, to tell me she has no authority to add a credit and that I will not be getting a credit back at all for there mess up. She then proceeds to tell me that they can give false information and not be held accountable. What an absolute joke of a company. She doesn't explain this in a calm manner either, she's yelling at me during our phone call like I did something wrong when it was her company that didn't do there job. They are over priced compared to competitors and extremely rude. I wish I had done my research before installing, but I needed my license back asap so I didn't lose my job. Please don't make the same mistake I did. FIND SOMEONE ELSE, ANYONE ELSE.”

Helpful Report

Posted 1 year ago

“The area where we live has a 'certified' installed who did a crappy job. We took it to another place for reinstallation and they were awesome! We asked intoxalock for a reimbursement since the first guy was one of their 'certified' installers and they would not reimburse us. This is all such a scam. BTW, having to blow into one of these while driving 65 miles an hr down the highway, is worse than texting and driving.”

Helpful Report

Posted 1 year ago

“I have had countless misinformation from agents, the device is horrible in harsh weather conditions which I can't help due to my state. The software is janky, the update processes have me calling support every time. I have called support so many times for so much stupid stuff, it's ridiculous. I am a customer that has paid up front a year in advance and has been compliant 100% of the time. This is asinine and I wouldn't recommend it to my worst enemy. I've had to replace devices.. I mean the list goes on. Please for the love of God, find someone else to go with!”

Helpful Report

Posted 1 year ago

“this company is the worst,they sent me 3 faulty devices,so got numerous lockouts,as it wouldn't take my sample no matter how hard I blew,since my first installation on Sept I've been charged$1582.20 for invalid lockouts and installation for 3 faulty refurbished units,they said they would only reimburse $682 so I'm 900.00,I already wrote a very lengthy review but for some reason the site said that there was a problem going through but no option to fix it”

Helpful Report

Posted 1 year ago

“Worst company ever they violate me every other week. There machines don’t work right. I’ve been sober over 8 years. There is no reason why I should be violated for blowing”

Helpful Report

Posted 1 year ago

“This company is an absolute waste of money time and breath! I am constantly getting violations and charges and when I call to complain and try and get these fraudulent barges removed they are snotty and rude and just repeat themselves over and over!”

Helpful Report

Posted 1 year ago

“Do not use them go through someone else!! This is hands-down, the worst company I’ve ever had to deal with! Coming up with false lockouts to charge you money! Making you pay before you can even speak to customer service! Then when you finally get to talk to customer service, can’t even understand them! They’re a greedy company praying off of people who are trying to get their life back on track! Do not use them go through someone else!!”

Helpful Report

Posted 1 year ago

“Extra charges and refusal to uninstall the device when my time was up. They stated they could not schedule a final calibration and removal unless I had a letter from the state approving the removal. The state I am in does not issue this type of letter. I was forced to remove the device myself and my final months of service were not reported to the state by Intoxalock so I have to have a new device installed even though my time was completed and I was charged for the time.”

Helpful Report

Posted 1 year ago

“Sorry ass excuse for a company locked my car days before I could get it recalibrated but yet it’s my fault because I didn’t go out there to check it apparently and that was while I was at work! You call and it’s a bunch of Indians that you can’t even understand and very rude customer service all around!”

Helpful Report

Posted 1 year ago

“Absolute worst company I’ve ever worked with i regret it ever day .. I’m a pa driver i got a dui in New Jersey for months they told me i wasn’t allowed to report to two deferent states when both states told me i need to have the machine on my car i then get in touch with both states they tell me that’s not true .. then into lock proceeds to tell me well the machine i got pa won’t accept so for months been trying to get the new machine put on for them to tell me u can’t get the machine till we ur approved for duel reporting . I then have to sent my requirements letter from pa to them they then make me an appointment to get this upgraded machine on my car but never send it to my service center .. finally i get approved for duel reporting and they tell me they can’t ship out the new equipment that was supposed to be shipped out weeks ago until they talk to the service center that they already talked too. I swear they string u along to keep the machine on ur car long as possible i will never recommend them ever to anyone oh not to mention charged me 43$ for shipping the u it twice that was never received”

Helpful Report

Posted 1 year ago

“If I could give this company a negative star review I would! I have this installed into my car since may (now end of September) and I’ve had to have my hand held replaced 3 times the computer twice, been stranded in the middle of the mountains in gatlinburg TN, almost Tboned by traffic bc my car just randomly shut of and wouldn’t restart….. when trying to get in touch with customer service they hang up on you, refuse to let you speak to a manger, they don’t speak english, if they do it’s broken and you can barely understand them. 0/10 do not recommend at all”

Helpful Report

Posted 1 year ago

“Absolutely ridiculous, I exited my vehicle and it asked for a test. I didn't even know and they charged me $75 weeks later for a violation. I've followed the rules to a tee, installer mounted the ground into a rusted panel, causing me to sit for over 4 hours waiting for service, they charged me $175.00 promise a refund on service but still again no repayment.”

Helpful Report

Posted 1 year ago

Intoxalock is rated 1.2 based on 456 reviews