Intoxalock Reviews

Name: Intoxalock
Rating: 1.19

1.2 Rating 428 Reviews

4 %

of reviewers recommend Intoxalock

Company Reviews

Questions

Metrics

1.2

Based on 428 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

Visit Website

Phone:

(888) 283-5899

Write Your review

Tell us how Intoxalock made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Intoxalock 1 star review on 17th July 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE THIS COMPANY UNLESS YOU WANT TO PAY ALL YOHR MONEY TO THEM TO HAVE YOUR CAR NOT OPERATING. ITS BEEN A LING MISERABLE YEAR.”

Helpful Report

Posted 1 year ago

“Big, huge red flag!!! Stop right now do not use this company. Save yourself the stress and headache and money that this company will cause you. Everything they tell you on the phone from the beginning is all lies. Trust me. Call Idaho Interlock in Boise on Orchard Street! They are the one and only company that will treat you right, and are honest.”

Helpful Report

Posted 1 year ago

“This company SOLD my family a voluntary unit and the local company, they are in bed with, cheerfully install it with the wrong hardware. No one said they have nothing but ONE STAR and “ ZERO STARS IF THEY COULD” ratings. This better work and if I get ONE third world country confused, hard of hearing/hard to understand representative, I am GOING RIGHT FOR THE ATTORNEY GENERAL.”

Helpful Report

Posted 1 year ago

“Complete money scam. They see you’re about to get the device out and they try anything they can to prevent you from getting the proper forms.”

Helpful Report

Posted 1 year ago

“AVOID THIS COMPANY ALL COST!! They set you up to fail … I have 2 vehicles. I used LifeSafer on the one, and Intoxalock on the other. I have NEVER had one problem with LifeSafer. On the other hand, I have NEVER had anything but nightmares & headaches with Intoxalock. Listen, I got a DUI. It was an act of selfishness and carelessness on my part. I deserve the punishment I got, and I take FULL RESPONSIBILITY for my actions. And honestly, I think the ‘interlock device’ concept is great in every way. That said, Intoxalock is a complete scam. It would be impossible for me to cite all the examples from my personal experience. It would require volumes. All I’ll say is this: AVOID this fraudulent company; Warn others to avoid this fraudulent company; and then, contact the Attorney General in your state and begin seeking legal remedies where this fraudulent company is concerned. There are countless lawsuits against this fraudulent company. See about joining one of those … It is now my life’s mission to expose Intoxalock, so that they are no longer able to wreak havoc on people’s lives.”

Helpful Report

Posted 1 year ago

“Beware crooks, dangerous drivingBeware crooks, dangerous driving 65 miles an hour and having to reset65 miles an hour and retest after retest contact your attorney, general Missouri”

Helpful Report

Posted 1 year ago

“From the very beginning, I’ve had nothing but problems. The reason they’re so good on trust plot is because they’ll call you back and offer your money back but that does not help all the time and the marks against you you can never get through to customer service you turn off your vehicle get out of the vehicle and it goes off without you being in there they charge you $200 extra to re-calibrate it it happens all the time in the end. I am one month out and they just keep on hit me with tons and tons of charges. They said they were not. They are corrupt do not use them.”

Helpful Report

Posted 1 year ago

“Worse company false advertising sales rep will bend the truth in order to close the deal, All these hidden fees that they lied about. Even after asking to specify now they have all these random different fees. I never agreed Or signed anything for this to happen but most importantly did not give credit card authorization yet they set up automated drafts with concent. Even when calling and asking from help from management management just crossed their arms like there’s nothing they can do who’s is probable. Basically create more ploblems and time consume rather providing a service. Im sorry to say this but probably one of the most unethical and worse companies I have deal with ever. Def scamming people. Def do research before partnering up. Which was my biggest mistake I mean I lacked awareness which I’m return is a learning lesson so I guess thank u for that lol.”

Helpful Report

Posted 1 year ago

“This company is pathetic I had my device for my full 18 months and had it removed it was a pretty cut and dry process until about two months later I start getting calls from them saying they are sending me to collections, now I try to call and obviously I'm mad it takes me 2 hours to speak to a human being and three transfers later I get hung up in because the guy gets upset that I cut him off, I was never beligerant and when I call back and another 45 min later no one can get me to his supervisor, if you want to deal with the computer the entire time is not had but the humans taking calls are pretty pathetic and will just waste more of your valuable time”

Helpful Report

Posted 1 year ago

“Absolutely worst company ever a complete scam. The system will shut down and they will call you for payment for their errors. You will be left sitting with a bill for your truck to get towed in to get fixed. Take your chances if you would like but I'm here to tell you save yourself money time and aggravation.”

Helpful Report

Posted 2 years ago

“This company is a scam! I've finally fulfilled all of my requirements and intoxalock is holding my compliance report for no reason! Intoxalock I'm giving you 48hrs to send my compliance report to the dmv or I will call my lawyer. He would be happy to help me given all of the issues I've experienced with your company. There are many. Intoxalock markets themselves as a company that keeps drunk drivers off of the street and protects the community but they do the opposite. They pray on vulnerable people who are trying to get their lives together and be better people for their families and the community. Their device is also very difficult to operate while driving it's dangerous. I had a dui over 5 years ago around Christmas and I haven't had a drink since. I've been doing everything to get my life back on track and this is the last step. I went back to school as a Nursing student. I go to AA, have a sponsor and help with events with AA none of this is court mandated I do it because I want to. I've finished treatment and probation with no issues. Luckily don't want to drink but if did have the urge I'm sure the stress that this company has put on me would drive me to drink. From what I've heard and read this company drives people to give up on the system and just drive illegally which is really sad because if they were a straight forward company they could to a lot of good but they aren't all they care about is money. I work at a hospital in medsurg 30 minutes from home. I need my car for work and school. My patients rely on me to be there on time. The device has kept me from finals, job opportunities and other important school things. It malfunctions all of the time and the company lies non stop! I will give a more detailed review if they don't give me my compliance report! Go with RoadGuard Interlock 1-800-332-6858 Or Simple Interlock LLC 1-844-432-4775 Or really any other company none of them are great but Intoxalock is by far the worst trust me. I am 100% done being exploited by this company l've done my time. Get this thing out of my car!!!”

Helpful Report

Posted 2 years ago

“Straight robbery. No one here knows how to do their jobs. You'll fight them for a month after you've finished your required time trying to get it removed. They will nickle and dime you for anything that goes wrong. Dead battery? That's $75. Replaced your battery? That's another $75. Want to have it removed? Call back in 3-4 days, repeatedly. Worst experience with any company ever.”

Helpful Report

Posted 2 years ago

“Worst choice I made by choosing to use them… bait and switch not honest about pricing”

Helpful Report

Posted 2 years ago

“They are horrible! I would never recommend. No supervisors. Customer service is rude. The device is garbage, and was installed in my car without my permission (doesn’t matter why). Point is I should have had to agree to have this in my car. It’s not even for me!”

Helpful Report

Posted 2 years ago

“Absolutely horrible customer service. Dishonest and non-transparent pricing. The amounts I am charged are not the same as the amounts I agreed to on the phone before making this purchase. I tried to contact customer service for literally 1.5 hours and all I got was an automated message telling me how much money I owed them. I emailed customer service and nobody responded. They just took my money and left. This is a deceitful business. I will be telling everyone I know to avoid your company and product. Don't buy anything from them. This business is greedy and takes advantage of others' misfortune. Everyone at this company will be going to hell. I'm extremely dissatisfied.”

Helpful Report

Posted 2 years ago

“Money pit. Constant lockouts! Kills Battery. Extra charges monthly. Poor customer service.”

Helpful Report

Posted 2 years ago

“Please stay away from this company at all costs. I have been waiting 30 days for a document that I need to send to my state so I can drive again. I call customer service and you go to agents in a foreign country who have nothing but canned responses. I have spoken to them, and their answer is you will have the document in 24 to 48 hours. You wait two days, and nothing comes you call the next day they say the document takes 3 to 5 business days and they are working on it, and you are in the que, and they can only work in the order they come in on. If you are lucky and you get them to transfer, you to the USA to a specialist and those people say, “I have escalated this, and you will have the document within the next two hours” and noting ever comes. I have been doing this dance for weeks now and there seems to be no way I can get a one-page document that takes 2 minutes to manually fill out. I can’t drive or work until I get this document to my DMV. They basically just lie to you to get you off the phone. If you look at the feedback on “Glass Door” you will see that the employees themselves, say they just lie to customers to get them off the phone because they are so disorganized and they are paid incentives to have the shortest calls. Basically, have had the device on a car I can’t drive now for 45 days and counting waiting for a one-page document to mail to the DMV to get my limited drivers license and go back to work. This company is ruining lives and should be ashamed of themselves.”

Helpful Report

Posted 2 years ago

“Horrible, go with lifesafer! They lie about everything, then when there's a problem with the blow and go, they have people that are there to "help" you. They hang up on you, tell you I can't help you. Pretty sure they are overseas ( which is whatever) can barley hear them, they say I can't hear you ans hangup! More than once. The guy I spoke to, Adam, when I first got it in was helpful until the day we had it installed. Then he never answered me again. It'd been 11 months, still waiting for that call back,Adam! About all the lies you spewed. Can't say it enough. Go through lifesafer!!!!!!”

Helpful Report

Posted 2 years ago

“Intoxalock Miserable, lengthy and costly experience. Well, there are a few lessons to learn about Intoxalock. 1. Sales will play you as a fool The sales team will sign you up with the warmest of smiles, get you installed, start billing AND NOT TELL YOU TO WAIT FOR THE PROPER FORMAL PAPERWORK FOR THE STATE COURT OR DMV AGENCY TO BEGIN YOUR COMPLIANCE. I was naive enough to believe all was in place and I was acting as a good citizen. My 2-moth obligation turned into 8.5 months of costly payments. Intoxalock was very accepting of my innocence. The state agency said, “You were taken for a fool by the vendor.” BUYER BEWARE. It happens all the time. -state dmv agency 2. Know the DMV & Court rules exactly and compare the two sets of rules. In my case, I followed my lawyers’s advice to get started asap, order Intoxalock, pay all the install fees and start the costly rental $85/mon (plus $10/mo roadside assistance… for what $10/mo device protection fee.. theft?? $2/ sleeve lease) TOTAL $112/mo. Compare this to the $45 fee listed on the website. Unbeknownst to me, my state dmv had a separate process outside the court system. The DMV start date did not begin until after an add’l fee was paid to the agency. I had completed my 2-month Intoxalock BAC testing and contacted the state for license restoration only to learn my start time had not yet begun. Intoxalock was happy to accept the initial 2-month fees PLUS an additional 2-3 weeks of fees to validate your compliance for the state. After all this, I approached the state to learn my start date begins after the check was cashed (7 days later). Now, I’m in 3-months and nothing has started. 3. DUI Device inconvenience impacts safe driving … INTOXALOCK HAS A LOCK OUT SURPRISE. As regulated by the state, the BAC testing is strictly and randomly enforced. If you fail to breath in the device and properly pass the test a few times you are placed into a lock out that requires a visit to the local retailer ($35 fee) with an Intoxalock lockout service fee ($81). What really got me was when my car was turned off. I exited the vehicle. Upon returning, I was notified of a locked out due to not passing the test that was enforced when I was not in a started vehicle. I could not figure out the cause the first time it happened. The second time, I found out when I moved my car out of my garage to the street. Upon returning to the car 20 minutes later, I had in a lock out that required a recalibration and $120 in fees… even after the vehicle is off and you exited the car. Intoxalock Customer Support said that I must remain in my car for 2 minutes after the vehicle is turned off and after the “restart timer” times out. If a new random test request comes up in the gap and I do not positively respond you are placed in a $120 lockout. (I’m actually investigating a class action lawsuit in this matter). 4. The Intoxalock credit card gravy train Once Intoxalock had your credit card. They are amazingly efficient at extracting cash from you. Of course, you are unable to get anyone on the phone to address any charge. Intoxalock improved their cost efficiency by eliminating any customer-friendly customer service access. 5. the never ending lease. CONFLICT OF INTEREST BETWEEN INTOXALOCK AND CUSTOMER To request device removal after serving your time, you must go through an Intoxalock close out / final validation process involving the retailer/installer ($35) and Intoxalock eventually processing the paperwork. I was told to show up 4 days before the final day of my 2-month period ($35). Then told I had to get another final validation AT THE END of the 2-month period (another $35). The processing time is 24-48 hours (1-2 days). Instead it took 18 days. Additional rent payments and service charges were extracted from my credit card before my paperwork was picked up off the floor and shared with the state. THE STATE AGENCY HAD TO A FINALLY CONTACT INTOXALOCK TO GET THEM TO MOVE OFF OF THEIR PURPOSEFUL DELAY. Believe it or not. After 8.5 months Intoxalock is still billing my credit card with blocks by my bank to stop payment , the device is not permitted to be removed and no one besides me seems to care. Buyer beware.”

Helpful Report

Posted 2 years ago

“Nasty company filled with nasty people. The entire experience is full of little bs "traps" to screw you out of more money. This company should be investigated as it is a predatory, reprobate organization. Anyone who works at Intoxalock should be ASHAMED.”

Helpful Report

Posted 3 years ago

Intoxalock is rated 1.2 based on 428 reviews