IOco Gift Designers Reviews

Name: IOco Gift Designers
Address: 76, Justin Street, Lilyfield, New South Wales
Rating: 4.69

4.7 Rating 357 Reviews

92 %

of reviewers recommend IOco Gift Designers

4.7

Based on 357 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

298102211

Email:

jane@ioco.com.au

Location:

76, Justin Street,
Lilyfield
New South Wales
2040

Write Your review

Tell us how IOco Gift Designers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

IOco Gift Designers 5 star review on 15th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really bad customer service. Very inflexible.”

Helpful Report

Posted 4 months ago

Hi Gregor, Thanks for your feedback. As Jenny explained, discount codes must be applied at checkout and can’t be added afterwards due to system limitations. We did offer a full refund or a discount on your next order as a goodwill gesture, which you declined. We also noticed you rated the products 1 star— it’s disheartening to see the product reviews reflect that rather than the quality or experience with the actual items themselves. We work hard to create products people love, and we rely on honest reviews to help other customers make informed choices. We do hope you enjoyed the products and that you might give us another chance in future. Warm regards, Jane

Posted 3 months ago

“Absolutely beautiful umbrella. Great quality and beautifully made. Extremely happy with my purchase.”

Helpful Report

Posted 4 months ago

“Easy website to navigate. My lovely umbrella arrived very well packaged. Reasonably fast delivery.”

Helpful Report

Posted 4 months ago

Thank you Jocelyn for your review! We appreciate your feedback :)

Posted 4 months ago

“nice patterns”

Helpful Report

Posted 4 months ago

“The umbrellas are very pretty & quite sturdy.. Tyanknyou.. I bought 3.. Thank you”

Helpful Report

Posted 5 months ago

“I still haven’t receive the item I ordered not have I gotten an update on the shipping status. I can’t review an item that I don’t have. Please tell me where is my umbrella?”

Helpful Report

Posted 5 months ago

Thank you for taking the time share your review with us. I've had a look at your tracking details and can see that your order arrived in the US to clear customs on the 28th Feb and is now with the US Postal System as of the 5th of March, so it should make its way to you shortly. We are an Australian Company, so we ship all the way from Sydney, which explains why it's taken so long. Thanks again for your patience while your order travels around the world to get to you 🙂 ✈️

Posted 5 months ago

“I absolutely love these coffee cups. Glass is just the bees knees to drink out of; no funky taste, no leaks, sleek and clean. Just the best x”

Helpful Report

Posted 5 months ago

“Amazing products and old fashioned service.”

Helpful Report

Posted 5 months ago

“Good quality umbrella - well priced. Love my water bottle. Yet to use coffee cup but it looks classy especially with the zip cover.”

Helpful Report

Posted 5 months ago

“I am very happy with my purchase recently.”

Helpful Report

Posted 5 months ago

“Haven't used my two brollys yet but they seem easy to open and close...Bought a second reversible one for a friend's birthday. Would love to see one with daffodils on it!”

Helpful Report

Posted 5 months ago

“Love my upside down umbrella ❤️❤️❤️”

Helpful Report

Posted 5 months ago

“Love them, look forward to giving a friend hers as a present. Good quality.”

Helpful Report

Posted 5 months ago

“I absolutely love the reverse umbrellas. They are very good quality. I have ordered multiple times for myself and family and friends.”

Helpful Report

Posted 6 months ago

“Highly recommend, purchased without issues, product arrived in a timely manner, well packaged.”

Helpful Report

Posted 6 months ago

“Love the bag small zipper bag broke first time I used it . I told u about it and u replaced it straight away. Good service”

Helpful Report

Posted 6 months ago

“Lovely umbrella. Now waiting for it to rain to use.”

Helpful Report

Posted 6 months ago

“The glass coffe cups are spectacular - they're great to drink from & look stylish too. It's a shame (& not environmentally friendly) that you don't sell parts separately, e.g. lids and the silicone bands. When trying to replace broken elements, getting more silicone & parts that aren't needed is wasteful. The company state that not all lids match all glasses, but as someone who has purchased (& broken) at least 6 cups, I have 5 sets of spare lids and silicone rings & they're all interchangeable.”

Helpful Report

Posted 6 months ago

“Love my umbrellas”

Helpful Report

Posted 6 months ago

“Superior customer service with IOco. Queries I raised about my delivery were thoroughly addressed with prompt follow up. The items themselves are lovely. Crystal water bottle & Bondi Beach bag.”

Helpful Report

Posted 6 months ago

IOco Gift Designers is rated 4.7 based on 357 reviews