ipostparcels Reviews

Name: ipostparcels
Rating: 1.55

1.6 Rating 2,499 Reviews

0 %

of reviewers recommend ipostparcels

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1.6

Based on 2,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the worst courier company I have had the misfortune to deal with. My parcel was not delivered for 4 consecutive days. It would show as en route on the tracking system until 1900 each night and then disappear with no explanation. The driver appears to have be unable to follow diversion signs due to Road works and despite me leaving a message with customer service about alternate routes. I made numerous calls to customer service who appeared unable to speak to the depot. Several operatives were rude and I was hung up on at least twice. In the end the parcel was delivered by a very helpful lady, who said she didn't work for the company but had been asked to deliver some difficult parcels. On asking how she had found us, "I followed the diversion signs". I will never use this company again.”

Helpful Report

Posted 9 years ago

“Very bad service I did not receive any parcel they promise to deliver parcel 10:53. '11:53 but they did not deliver any parcel Very bad service”

Helpful Report

Posted 9 years ago

“Parcel was not delivered to me, I have not received notification of where it is, someone who I do not know has signed for it according to the online tracker, Still not received, still do not know where my parcel is....”

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Posted 9 years ago

“Bad service”

Helpful Report

Posted 9 years ago

“Left online message on company website for parcel to be left with neighbour (choice either side) instead it was left partially exposed under the front doormat which could easily be seen from street due to the irregular shape formed by the parcel. Another alternative scenario, although not ideal would have been to leave the parcel between two wheelie bins which are positioned at side of my house. At least, the parcel would have been completely out of sight!”

Helpful Report

Posted 9 years ago

“Parcel was left on the front door step”

Helpful Report

Posted 9 years ago

“Whether this happend At the parcel company or what but the parcel looked like it had been kicked around a football field and I have contacted eBay and told theM I am not accepting the parcel. The box the item came in was unacceptable.”

Helpful Report

Posted 9 years ago

“The parcel was late so I checked my email which informed me the parcel "had been delivered and signed for by someone called Mike' ? I called the head office to complain and was told to wait for them to speak to the delivery man. After waiting 2hrs they called back saying he wasn't answering his phone so I would have to continue to wait for them to get back to me. The call was taken by my son so I called them and asked to speak to the manager but he refused to come to the phone. I told them I was going to report my parcel as stolen to the Police. Then surprise, surprise a white transits van turns up with the parcel.!!!!!! The driver proceeded to lie about where the parcel had been and why he had not delivered it to the right address. If as he had said he had delivered it to "Mike the mechanic. On the corner of my road, "who does not exist ' how could it still be in his van. I think he was going to steal it. Will never use again they are not trustworthy .”

Helpful Report

Posted 9 years ago

“Hopeless. The driver attempted delivery to a different property in a different postcode. In fairness this wouldn't be the first time this has happened as the name of the house is the same as is the road but the people at the property told the driver it was not them and gave precise instructions where to find me (a whole 100 yards away). Despite this he left it with someone else. It was signed with my first name but a surname of WtT - so- wrong address, wrong postcode, no permission to leave with someone else but they did anyway and in any case who has a surname WtT which of course is NOTHING like mine?! As a result this EXPENSIVE item was lost - none of my neighbours have seen it and most importantly a birthday present for my son ruined. Luckily Amazon re-ordered FOC but if you're thinking of using these jokers directly, in a word DON'T”

Helpful Report

Posted 9 years ago

“Lucky I bought insurance with this parcel as it was damaged upon receipt. Must have been very badly handle as item was well packaged and secure. No respect for anyones items.”

Helpful Report

Posted 9 years ago

“No name or address on card left. I am in the same line of business if one of my drivers did this I would been very words with them and this it not frist time it as happened I would like this to look in to & someone to ring me to talk about it please”

Helpful Report

Posted 9 years ago

“I am very dissapointed with the service from ipost and i certainly would not be using them again. I booked a collection and delivery service. 2 parcels were picked up but only 1 was delivered to me. I cannot contact them by phone so i sent an email. I haven't had a response from them. Very unprofessional. If you don't have a contact phone number. You should be responding to emails asap.”

Helpful Report

Posted 9 years ago

“I was at home all day and the driver did not knock on our door. Instead, he signed it 'porch' and left it outside. I only found out when I checked the parcel tracking page for updates and saw that it had already been delivered... Not impressed.”

Helpful Report

Posted 9 years ago

“Left a ticket at the door with nothing on it. I tried to redirect for next day delivery but nothing happened. Now going to find out where the parcel is and try and get it. Truly useless!”

Helpful Report

Posted 9 years ago

“Although I received an email advising that my parcel would be delivered on Thursday with a timeslot I did not see the email until I returned from a day out. When I got home a neighbour brought my parcel over to me and advised it had just been left under my outside doormat. he had seen it there and it was quite likely, if he saw it, that other passers by would also see it and possibly steal it. In such instances it would surely be better to leave any parcels with a neighbour and put a note through the door.”

Helpful Report

Posted 9 years ago

“We were never given a delivery time but were told when it might be. We waited in for two days then the parcels were delivered the next day when we were out and left on the doorstep. This is not the service I was expecting and we were dismayed to find out valuable consignment sitting on the doorstep in full view of any passer by.”

Helpful Report

Posted 9 years ago

“Had an email to inform me my delivery was due between 12.39 & 13.39 on 29.07.2015 and I was delivery no 57 so I drove back from Leeds to meet delivery and was watching tracking when trackibg got to 55 my delivery status changed to delayed and was not delivered had to ring and chase only got delivery 30.07.2015 no explanion”

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Posted 9 years ago

“My parcel was stolen because the delivery driver thought it was ok to post my parcel to the doorstep (the door stop that everyone passes, yes very safe...NOT) worst service ever. I will make sure in future not to order from companies using this delivery service, and also I am going to make sure everyone (using my social media) knows how crap it is, hopefully it will become viral. Disgusting service and treatment by the call centre staff.”

Helpful Report

Posted 9 years ago

“I wasn't in when the parcel was supposedly delivered. Tracking claims it was signed for by someone with a name resembling mine... Neither of my neighbours signed for it. I don't know where it was left!”

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Posted 9 years ago

“although the parcels were delivered earlier that projected and the driver was very polite they were both damaged and have had to return to manufacturer”

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Posted 9 years ago

ipostparcels is rated 1.6 based on 2,499 reviews