Name: ipostparcels
Rating: 1.55

“Terrible! Collected package 24 hours late (apparently my house closes!) caused me a fine for late return, charged me twice! All in all ipost parcels is pretty useless!”

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Posted 9 years ago

I would like to apologise on behalf of ipostparcels for the below standard level of service on this occasion. Please check your registered email address for a formal response.

Posted 9 years ago

“My original delivery was scheduled for Friday, ok your vehicle broke down, I understand that happens. Your driver rang me Monday morning to get me to COLLECT the parcel from him.....excuse my ignorance but aren't you a delivery company?? He then couldn't find my address ((on a main road)) so I rang up to b told it hadn't been put on the van, now that I know to be a lie! It arrived yesterday and your driver parked ON MY LAWN front near side wheel on the grass blocking the footpath”

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Posted 9 years ago

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Posted 9 years ago

“Very late try contact you promise call back nothing”

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Posted 9 years ago

I would like to apologise on behalf of ipostparcels for the below standard level of service on this occasion. Please check your registered email address for a formal response.

Posted 9 years ago

“My parcel was left behind my wheelie bin. Which is not safe and my fish tank is smashed to pieces”

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Posted 9 years ago

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Posted 9 years ago

“This item was 48 hurs delivery, should be delivered on Friday i received 3 days later”

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Posted 9 years ago

“The parcel should have been delivered on 23rd June when we queried this on 24th June we were sent a Manage My Delivery email stating that it had been delivered on 23rd June at 14.10 and signed for by Tully, we questioned Mr Tully where the parcel was and he stated he had not signed for any packages on 23rd June, we showed him the email and he was adamant he had not signed for the package. Twenty minutes later at 13.45 on 24th June we received another delivery of packages by UKMail which nobody signed for because everyone was on their lunch break, when we checked the packages we came across the package that was supposed to have been delivered yesterday on 23rd June and signed for by Mr Tully. This issue has made us extremely angry because the delivery driver is obviously falsifying his documentation.”

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Posted 9 years ago

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Posted 9 years ago

“It wasn't delivered!”

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Posted 9 years ago

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Posted 9 years ago

“The parcel which was portale Dental unit came broken ,Fortunately still working because i needed IT immidately ,but plastic coverage is broken into pieces .When I got it box looked all crumpled and when I opened it unit was broken inside.”

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Posted 9 years ago

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Posted 9 years ago

“The parcel which was portale Dental unit came broken ,Fortunately still working because i needed IT immidately ,but plastic coverage is broken into pieces .When I got it box looked all crumpled and when I opened it unit was broken inside.”

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Posted 9 years ago

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Posted 9 years ago

“Paid extra to have parcel collected on Wednesday morning there was no show so they waited in all day still no show. I called the help line that evening to be put in a que for 36 minutes being played the most awful nosie and costing me even more money!. When someone did answer they told me someone from the collection centre in that area would give me a call back that evening to let me know why no collection!?, again no call back that evening had to wait till 12 noon the following day to which the reply was we are not sure why this has happened we will send someone round today (Thursday). They finialy collected it and I received an email the following morning telling me the parcel would be delivered that day so I waited in only to find AGAIN a no show. Eventually it got delivered on the Monday afternoon a full 4 days late!?. I'm shocked at how bad the service was from such a big well know company which I thought I could trust! Will definitely NOT recommend or use again, I might as well spent the extra and used the pro couriers UPS and had it delivered on the times I paid for as by the time I'd paid your prices and spent all the time queuing on the phone it's most probably cost me the same.”

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Posted 9 years ago

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Posted 9 years ago

“The item was damaged, the door bell wasn't rung & the packet was left out side my door even though I had asked for it to be left with a neighbour if I was not in. Very poor standard of service.”

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Posted 9 years ago

I would like to apologise on behalf of ipostparcels for the below standard level of service on this occasion. Please check your registered email address for a formal response.

Posted 9 years ago

“I paid for next day delivery and it took a week instead, so not very impressed.”

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Posted 9 years ago

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Posted 9 years ago

“Unfortunately a very, very poor service received. The delivery driver arrived at my door and ring the door bell waiting for an estimated 10/15 seconds before signing for the parcel himself in my name. (Fraudulently signing for the parcel as the recipient had to confirm receipt of the parcel in good condition) As no one could come to the door quick enough for him, he walked to the side of the house and decided to throw the parcel over a trailer (Used to secure the footpath down the side of the house) which landed on to the concrete pathway the otherwise of the trailer. The parcel contained a new replacement side window for my car! The explosion from the glass hitting the ground brought my elderly mother running out of the house to see what had happened by which time the driver had returned to his van and after waving at my mother, he made a rapid exit from the property obviously knowing what he had just done! The cleaning up of broken glass has taken a huge amount of time to do and I am still without a replacement window! Why didn't the delivery driver just carefully place the parcel to the side of the property? Why through it over a trailer on to a concrete surface? And just to confirm all of this, I have it all captured and recorded on the security cctv camera! Terrible service!”

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Posted 9 years ago

I would like to apologise on behalf of ipostparcels for the below standard level of service on this occasion.

Posted 9 years ago

“Took a day of work to receive parcel which never arrived. When I rang your office all I got was ( Driver could not find you so we'll deliver it again tomorrow I'm sure if you had to pay me for my time of work, you'd try a little bit harder to deliver when you said you would”

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Posted 9 years ago

“Rubbish, posted on the 9th should have been delivered 72 hours later on the12th, actually arrived on the 18th. Called the ''help'' desk several times - useless. Said they couldnt locate the parcel, didnt have a clue where it was.”

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Posted 9 years ago

“1. Took a while secure the service. 2. Paid for a next day service but guidance did not make it clear that 'next day' meant workin days only. So the package that was picked up on Friday could not be delivered until Monday. 3. Sadly although notified of delivery time and took time off to be at home to receive the parcel it did not arrive at the time specified. Nor did it arrive at the revised time . 4. Called to re arrange delivery to my wife's work but delivery didn't happen but it did arrive at my home address around 1900 on the Wednesday - 3 days after collection .. Not really 'next day' service guys. 5 so pretty disappointed on this occasion, John R”

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Posted 9 years ago

“So glad you got it to me quickly, but was surprised to find my parcel sitting in front of my door when I got home. I live in a busy building in East London so had to disagree with the description of my corridor as the "porch" which you driver decided was the "safe place" to leave my parcel.”

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Posted 9 years ago

“Three phone calls later I am still waiting for my parcel to be delivered to the correct address.”

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Posted 9 years ago

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Posted 9 years ago

“I have still not received my order. I'm contacting the customer services, as the online details state they have left in my porch, I DONT HAVE A PORCH. Paid extra for 2 day delivery and still waiting for a response on the whereabouts of my goods.!!!!!!!!!!”

Helpful Report

Posted 9 years ago

I would like to apologise on behalf of ipostparcels for the below standard level of service on this occasion. Please check your registered email address for a formal response.

Posted 9 years ago

“The parcel was well packaged but had been badly handled and was broken on arrival rendering the product useless”

Helpful Report

Posted 9 years ago

I would like to apologise on behalf of ipostparcels for the below standard level of service on this occasion. Please check your registered email address for a formal response.

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

ipostparcels Reviews