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ipostparcels Reviews

1.6 Rating 2,498 Reviews

0 %

of reviewers recommend ipostparcels

Company Reviews

1.6

Based on 2,498 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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ipostparcels 1 star review on 12th January 2018

ipostparcels 1 star review on 8th January 2018

ipostparcels 1 star review on 22nd December 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“SHOCKING service parcel has been out for delivery for nearly one month, I have had only one response from the compant and that was today that is after about 20 emails, only one gent at Norsk has attempted to help me , turns out they sent to wrong place in germany then returned it to the depot then damaged the box then sent out again to the wrong sorting depot then sent it back where it has sat since last week ... they originally collect it on the 9th March !!! wont respond , dont care and wont tell me how to claim on the insurance i took out ... (but on line it says it can take 3 months ) goods are worth £250 .. i WANT IT SORTING NOW THIS IS DISGUSTING TREATMENT !!!”

Posted 6 years ago

“Abysmal service. Paid for next day service. Item still sat at their depot. Impossible to contact by live chat or message. They claim the recipient has changed the delivery date when they definitely have not. Because of them i have received my first negative feedback on eBay. Avoid at all costs.”

Posted 6 years ago

“Absolutely terrible service - sent parcel to Spain only to be told that it was being returned back to us, even though no contact with us or the customer in Spain. Waited a further 4 weeks to hear where it was and now they want to charge £47 for us to have receive it back?? SHOCKING!”

Posted 6 years ago

“Such a terrible experience with ipostparcels (also what an awful company name!). I shipped something from Glasgow to Vienna, and they tell me delivery wasn't possible. The recipient informed me that she was never called or contacted, no messages or notices were left about how to proceed further. The company tells me that the parcel is now back in the depot in Glasgow, waiting for me to pick it up - IF I agree to an outrageous fee of £47 (more than 3 TIMES the amount it cost me to send in the first place). This is insane - if you want your customers to be satisfied with your work, even if you don't deliver - DO NOT charge them to pick up their parcel. The delivery is the failure of ipostparcels. Awful company, bad customer service. Tacky name. Never again. I'll be sure to share my experience with anyone thinking of using this weak company.”

Posted 6 years ago

“They collected my parcel on March, 1 and it was supposed to be 3-4 days international delivery but 2 weeks have passed now and the parcel still hasn't been delivered and I cannot track it beyond "Collected" status. I was returning goods to the seller and it suppose to be returned in the 2 weeks time frame which have already passed because ipostparcels failed the delivery on time! Now I exchange tweets with them few times a day and all I can get from them is "we will update you when we receive some information from our international partner". They are like good politicians there - never answer a simple and direct question. Also I made a complain using their complain form and they say that they answer in 3 hours. Forget about it! They don't bother to answer it at all! Awful service, parcel is lost. I so wish I'd use someone else”

Posted 6 years ago

“Failure to collect and unable to contact them to discover why. Premium for 'next day delivery'. Whole experience has been extremely unsatisfactory and I will not use the firm again.”

Posted 6 years ago

“TOTALLY HORRIBLE EXPERIENCE WEDDING PACKAGE NEVER DELIVERED AND WILL NOW BE DESTROYED I recently used this company to send a wedding present to Thailand. I gave plenty of time. They said 4./5 days delivery. I sent on 25th Jan, to this date it has not arrived. After posting it I started getting comms from the company. Saying variously, the parcel has arrived. The parcel could not be delivered. Asking me to contact them urgently. The only way I could do this was by email and they were not in any rush getting back to me. So weeks went by till I got another series of message. One again saying it had been delivered and another saying it was refused for at delivery. I contact my cousin who was getting married and it was never refuse because it was never delivered. After a while I heard back from them saying I had to pay £53 in duty or the packet would be held by them or destroyed till it was. NEVER AT ANY POINT DID THEY TELL ME I WOULD HAVE TO PAY IMPORT DUTY ON A GIFT - THEIR ONLINE GIFT GUIDE DOES NOT MENTION THIS AT ALL. I arranged for the package to be delivered and the duty to be paid. EVEN THOUGH THEY HAD NEVER TOLD ME I WOULD HAVE TO PAY THIS OR THIS WAS THE REASON FOR THE DELAY. We waited and waited and delivery arranged but never turned up. Now my cousin who is on honeymoon in Europe for a month. I receive another message from them saying I now had to pay £73 to get the package returned to me in the UK!!!! I have already paid £40 for it not to be delivered in Thailand. I think we all know the answer to that one. DO NOT USE THIS COMPANY COMMUNICATION IS IMPOSSIBLE EXCEPT ON THEIR TERMS. IF THEY CHOOSE TO GET Back to you. They do not turn up when they say they will. Do not deliver and send out messages unrelated to the actual situation. MY COUSIN IS MARRIED ON HONEYMOON AND THE HAND MADE BOWLS I SPENT MONTHS MAKING PACKING AND SENDING WILL BE DESTROYED? WHO KNOWS WHAT WILL HAPPEN TO THEM OR WHERE THEY ARE.”

Posted 6 years ago

“Thieves! First ever time using this company, I booked my parcel collection online, paid via PayPal then got a message to say there is a processing error , if money has been debited please contact customer services. Money was indeed debited immediately from my PayPal account! I then found out there is NO contact number, it’s email only and the online chat function is permanently unavailable. No reply whatsoever to my emails, £20 out of pocket and I let my customer down as I couldn’t send the parcel on the day I promised. I still have had no reply or refund for the service I paid for! An absolute disgrace of a company! They steal your money and offer no service! Never again!”

Posted 6 years ago

“Utter shambles of an organisation, liars, fraudsters, verging on criminal. Took over 2 weeks to deliver my parcel. Claimed they had tried to deliver on numerous occasions, when they clearly hadn't (I was waiting by the gate to prove this). Claimed to have rescheduled delivery when they clearly hadn't (live chat with agent confirmed this). Tracking app does not work (ceases to update in real time after a few minutes). Have closed down their telephone support line because they couldn't staff it because their service is so appalling they couldn't answer all the calls. I would NEVER use this company again and actively do not make online purchases from companies that do because I know my order will never arrive and I will have to travel 1 hour to pick it up from the depot. DO NOT UNDER ANY CIRCUMSTANCES GO ANYWHERE NEAR UKMAIL, IPOSTPARCELS or DHL, the unholy trinity of failed box shifters!”

Posted 6 years ago

“Failed to collect so the parcel sat on my doorstep for 12 hours in the rain. Then the depot didn't reply to any messages sent by customer service (they were also unable to call them). I finally got a text saying it would be collected the following day with an hour collection slot - great! Except they didn't collect again, didn't ring the bell or call me. No way to contact customer services as the "chat" function is rarely available and they take 48hrs to respond to messages. Finally, I was told that they would collect "without fail" and that the driver would call me. Well guess what, they did fail....again, another no-show, no call from the driver, nothing. Utter disgrace and no way to run a business. Save yourself the stress and use one of the many other delivery services.”

Posted 6 years ago

“I don't recommend their services!!!! Avoid if you can! Nobody to contact, no answers to an emails . My parcel was sent on 7th of December 2017 and yet on 06th of February 2018 still nothing! No message if it was lost .. No clue where could it be. Very upset and unhappy customer!”

Posted 6 years ago

“no communication, trying to reach customer service via email, via fb. did not receive any email regarding parcel collection. avoid avoid avoid”

Posted 6 years ago

“I sent a parcel to Germany, the label, which I had no control over was printed without the addressee's name. No surprise it didn't arrive! You cannot speak to a person, the telephone service keeps you in circles, the emails I received did not make any sense! The three owners of this company on paper are amply qualified to make this service work but my guess is they are just wanting to make a quick buck. So I withdraw all monies from my account. My advice do the same, especially as the person returning the parcel today, grabbed my signature and ran off down the path so fast, all I could actually do was smile!”

Posted 6 years ago

“AVOID -AT YOUR RISK & PERIL!!!!! THEY'RE NOT EVEN THE CHEAPEST ! This company is part of UK Mail featured on Channel 4's Dispatches episode 'Secrets of your missing mail' which you can still view on YouTube at https://www.youtube.com/watch?v=jF_w7uSnOj0. Incredibly, UK Mail are owned by....DHL !”

Posted 6 years ago

“They using fake acounts to post good reviews!!! Im waiting already for 2 months for refund for parcel they never delivered even paypal cant do anyting about it!!! its scam!!”

Posted 6 years ago

“We did all the form filling and arranged the parcel to be collected on Friday 12th Jan for delivery next day. Stayed in ALL day which was very inconvenient, they did not turn up. Tried to contact them no response had to take in to the good old post office on the Saturday. They eventually turned up on Monday 15th to collect the parcel, the driver was totally unaware that it should have been collected on the Friday but did not seem surprised when I told him. Appalling service never again. They do not have a phone number or proper e-mail address I can see why now.”

Posted 6 years ago

“Ordered delivery parcel from Ipostparcels and it suposse to be delivered 2 weeks ago!!!!About week ago i recieved mail from company UK MAIL which is basicly ipostparcels that they cant locate my pacell and since that no rescponse!! they dont have contact number they know why! After reading they facebook site im sure i will never see my parcell or money back !!”

ipostparcels 1 star review on 12th January 2018

Posted 6 years ago

“Useless. Their courier turned up with no identification in an unmarked van and refused to give a receipt even though on their website it says a receipt will be given. I therefore refused to hand over the parcel as if it went missing I would have no proof they had collected it and instead have tried to contact their customer services. They don't have a phone number so one has to use their online form. They claim to respond within 3 hours but no one ever does DO NOT USE”

Posted 6 years ago

“They never picked up our parcel. Contacted them numerous times over the span of 3 days. Have given up and will use a different company. Customer service team also lied to me every time. I would give 0/5.... unbelievable that this company is operating.”

Posted 6 years ago

“They are lost my box, i was waiting one and half months when they sad: sorry we are lost your box.... and now i nned fighting with them to get back my money Never again🤬🤬🤬🤬🤬🤬🤬”

Posted 6 years ago

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ipostparcels is rated 1.6 based on 2,498 reviews