ipostparcels Reviews

Name: ipostparcels
Rating: 1.55

1.6 Rating 2,498 Reviews

0 %

of reviewers recommend ipostparcels

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1.6

Based on 2,498 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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ipostparcels 1 star review on 12th January 2018

Mike

ipostparcels 1 star review on 8th January 2018

Anonymous

ipostparcels 1 star review on 22nd December 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rubbish do not use this company. I paid for Next Day Delivery on the 18th October 2017 I am still waiting for my parcel to be delivered. Every day the tracking says it will be delivered the next day!!”

Helpful Report

Posted 6 years ago

“When things go wrong???? Sent a parcel to Glasgow which arrived smashed I paid for insurance but was told it wasn’t covered They were happy to take my money for the cover. It doesn’t cover glass pottery or anything not flat packed There is no one to contact just email rhetoric. I have an unhappy customer and am £300 down. Looking at the damage the item has been thrown or dropped from a huge height This company may be cheap but it’s very amateur”

Helpful Report

Posted 6 years ago

“I would give it zero if I could. If anyone is thinking of using this service do not do it. It is not worth the aggravation or loss of business and standing with your customers or clients. Worst service you can possibly recieve. I REPEAT, DO NOT USE IPOSTPARCELS!!!!!!!”

Helpful Report

Posted 6 years ago

“Absolutley Awful Service. Parcel Booked for collection on Monday, so I arranged to stay in all day as it was an important delivery an I wanted to make sure it went off ok. After 6pm and parcel had still not been collected i contacted the company through their contact form on the website (no direct Number to call and Live Chat not working). the next morning got a reply apologising and that collection would be made the same day. once again i arranged for someone to be in all day, but yet again nobody came to collect. another message sent to them, and the following morning (now Wednesday) i received another message once again apologising and telling me how much they pride themselves on their level of service and that collection would definitely be made that day. I am writing this now on Thursday morning and; yes I am still looking at my uncollected parcel. consignment Number - 40328682876479 I have now booked with another company and am attempting to get a refund. DO NOT USE - COMPLETELY INCOMPETENT COMPANY.”

Helpful Report

Posted 6 years ago

“DO NOT USE THIS COMPANY AND READ THE REVIEWS FROM OTHERS. I AM TRYING TO GET A REFUND BUT NUMBER TO CONTACT FOR COMPLAINTS CUTS YOU OFF AFTER FIVE MINUTES. I BOOKED BECUSE IT WAS THE ONLY ONE DAY DELIVERY SERVICE ON LINE BUT THREE DAYS LATER AND THE PACKAGE WAS NOT COLLECTED AND NO PHONE CALL. CONSIGNEMENT NUMBER : 403 286 828 766 53.”

Helpful Report

Posted 6 years ago

“If you need next day delivery service DO NOT USE iPostparcels extremely unprofessional and unreliable Booked collection from home next day delivery service. Is day 2 after the collection date booked my 6 parcels are still not collected. This is the second time I experience this with the company. No communication or reliable contact for help. No reliable information ether, only email with just automatic response so far. My client wants to know when will their urgent fabrics be delivered and I'm absolutely unable to give any information, left alone I have been at home waiting for the courier to arrive between 8am - 6pm for two days now Very, very bad”

Helpful Report

Posted 6 years ago

“First impressions - not good - if the driver of VX14XBS is anything to go by. I'm parked legally on a road when VX14XBS pulls up alongside me - two wheels on the road and two wheels on the pavement and blocks the road. Almost immediately cars start coming from the opposite direction and cannot pass as he has blocked the road. A female member of the public has watched him park and asks him why he has parked like he has. In an abrupt uncouth manner replies that he isn't gonna park down the street when his delivery is here (and points to a house) - even if it inconveniences everyone else. Unbelievable!”

Helpful Report

Posted 6 years ago

“,i was sending 3 parcel,My 3 parcel was collecting today but they didn't collect ,i paid for 3 parcel next day service.I mailed them no answer,also their website no has any contact number,i waited all day at home.I tried wit contact with twitter they never replied then their twitter team ban me,shame! I missed time .money and my customer. Consignment 40328682839313 Order Number 2010397 Problem is they took money then not given service as promise and ignoring you,there is no contact number on their website which is against OFT Standarts and they are saying they part of Dhl ,first time i banned by company on twitter when ask about my order and service,shame!!. Twitter team didn't reply direct messages and banned me why?I paid for service and they ignored me.”

Helpful Report

Posted 6 years ago

“Utterly dreadful courier company, simply the worst I have ever used. They make Parcelfarce seem professional! I used them for many, many business parcels through UK and exports. They claim that exports are a different company but accept them at the same depot counter. When something goes wrong, as it invariably does, it's pass the buck time. Impossible to get any sort of customer service. I could spend all day highlighting their incredible incompetence and lack of care. Won't even contemplate using any of their group names ever again.”

Helpful Report

Posted 6 years ago

“STAY CLEAR of this courier service because posting (and collecting) parcels is one thing they definitely do not do. Appalling service start to finish I would also give them zero stars if I could. I wish I had read the reviews on here before even considering them. No one-hour time slot given after taking my money, I was waiting by the door all day and no driver showed up. Received communication the following day to tell me the driver will come back the day after! This happened three times, they state the driver will pick it up and then I receive an email to say no one was home!! 3 times!! I had to go with a more reliable courier service in the end and will always opt to pay slightly more for a much much better service. A week later I am still trying to chase this faceless company to try and get my money back! As a small business owner I feel like they truly take advantage of people and have left me utterly disgusted with their services, which on their website claim they are "cheap and reliable courier for small businesses" - Not at all I'm afraid. I guess I was sort of lucky in a way that they didn't pick up my parcel, as I can't imagine the nightmare I would have gone through had they "misplaced" it like a lot of other reviewers here.”

Helpful Report

Posted 6 years ago

“I would give zero star but I can't! I booked a parcel, they never came to pick it up, you can't call them because customer service doesn't exist at this company. I had to drop the parcel off. After 6 days the parcel was still in England, they emailed me that I have to do a new invoice and type it no handwriting. They never told me that at the first place! What can you do if you don't have the facility to do It? When you book their "service' they are saying you need just a printer! The staff is so rude and arrogant! I hope they won't survive with this attitude! To make a complaint that is just impossible! They treat the customers very badly. Do not book anything with them because you will get just a stroke and you will lose your money!”

Helpful Report

Posted 6 years ago

“I had an order from Luton to downtown London on June 26, 2017 and I have not yet received my shipment! I wrote many emails to open a few cases, but they never found anything! Such companies should not exist! This is unacceptable ! Now we are 2017! How foolish can there be a company with such terrible services? Shipment is not a small thing. The shipment is a car rim! It can not be lost like this! Because of this, I missed an important repair of my car, I lost a lot of money and missed my family vacation. I do not know the employees of this company realize how important work they have. With their incompetence, they ruin people's life. I've never had a worse deal with a company like iPost !”

Helpful Report

Posted 6 years ago

“They never came to pick up the parcel. I got a text message on the morning of the agreed upon collection date, saying they would come between 4pm and 5pm. The phone number they used to send the text message was suppressed, so I could not call them when nobody showed up. If there had been some unexpected problem, they could have phoned me, but they didn't. 60 pounds thrown in the bin. Utter, shameless crooks.”

Helpful Report

Posted 6 years ago

“Waited in all day and they didn't show up to collect the parcel, no communication about it and no one to speak to. Avoid.”

Helpful Report

Posted 6 years ago

“If i could give them negative rating for incomptence and blatant lies i would”

Helpful Report

Posted 6 years ago

“THE WORST COURIER COMPANY IN THE UK – DO NOT USE IPARCELS! This is an updated version of my complaint on uktrustipilot posted about 5 pm this evening. I ended up with them via the DHL website. I wanted DHL. Somehow I got them (they used to be DHL, but are still 'part of the group'). It is very sneaky to be directed to them from a DHL website. I feel duped because I wanted DHL not some cowboys. These cowboys are the pits. I paid for next day delivery. Should have been delivered on Tuesday. Today is Friday just gone 1701 hours and I am still waiting for them to deliver. Every day since Monday I have called up 024 76 93 7777 only to be told a load of nonsense by Tom D... Harry Steve Darren or whoever picks up the phone and tries to to do a job, but just reads the top line of the rubbish on the screen to me and asks me what the problem is and how they can help me. Help me?! Every day, repeating the evolving story to a different person. Every step of the way, some malfunction has emerged. From the very start, the collection point falsely entered the day and time of collection, to provide extra time for the delivery. Then they denied I had paid for next day delivery (I had their own confirmation to prove it so they gave me a 10% refund, wow). Their people are not swiping and keeping records so the progress cannot be tracked. I have kept screenshots, all with time and date, to evidence the incompetence and fiddling of records. People promise to call back to update, but of course they do not do so. People promise it will be delivered 'today by xyz hours' but they fail to deliver. Sent in a written query on Tuesday, today is Friday and no one has responded. Four days of waiting at home for nothing, utterly wasted. Four days of wasted phone calls and stress. I am going insane. My package WAS urgently required four days ago, these people are a disaster! My case is apparently expedited and it makes no difference. I would not be surprised if my item never arrives (nicked, in which case I am going to the Police) or arrives destroyed or tampered with (Police report again). The reports of the condition that delayed and non-delayed items have arrived in is terrifying and heart-breaking. And, I will not be surprised if when this happens, I will have a new dispute with them in relation to insurance (I took out full cover - using their own website - on the package). There are so many complaints about them not paying for damage and delays either. Playing football with parcels is a common description, as is the phenomenon of couriers throwing items over the fence. About 2 hours after I posted my original complaint about ipost on uktrustpilot, this suddenly appeared on the ipost screen: 04th August 2017 15:00 Delivery Attempted. 03 August 2017 12:04 Pls call Utter rubbish. No delivery was attempted. I was at home, door wide open to ensure I would not miss them. NOBODY CAME TO DELIVER. And of course, nobody emailed or sms-ed or called me about the planned delivery (despite all my irate phonecalls). As for the belated appearance of ‘Pls call’ on 03 August 2017, it is hilarious. I have screen shots showing this message was not there at 04 August 2017 at 1746 hours or any time before then. I am utterly devastated and emotionally exhausted by this horrible, horrible experience. I have looked at the many many complaints online (the good ones are highly dubious). These are the standard responses I can expect: I am very sorry to hear this, please accept my apologies for any problems you have experienced. OR Please contact us via the contact us page on the UKMail website at http://ukmail.com/need-help/contact-us and someone will look into your query further, please also provide a consignment number Talk about adding insult to injury. The first is pathetic. Who cares about an insincere apology, what the heck are they going to do about it?! The second is ludicrous. They state this knowing full well that they do not even answer their lousy ‘contact us’ page. This is what I am expecting and it is not good enough. There is no doubt, I am not alone in my experience. This is most diabolically useless and incompetent courier company in the UK. And to beat HERMES is quite an accomplishment. Does anyone reading this know if there is an Ombudsman or statutory body that all of us who have been so detrimentally affected by this dreadful company can complain to? I have tried to locate the details of the senior management listed at https://www.ukmail.com/about/meet-the-board but cannot get anything online. What are our rights as consumers?”

Helpful Report

Posted 6 years ago

“If i could i would rate it zero stars. They ARE NOT part of DHL,they ship by the post , and IF the parcel finally goes to the place,that takes so much longer than commited. All their tel numbers are out of service and there is no possibility to reach them. A bunch of thieves!”

Helpful Report

Posted 6 years ago

“I've never known a company as bad as IPOST PARCELS / UK MAIL. They NEVER EVER reply to emails. They can NOT be contacted by phone. They NEVER EVER reply to online form submissions . Occasionally you'll get somebody on live chat.... who then promises you what you want to hear.... only for it NOT to happen. You then have to repeat the live chat process day after day after day, speaking to somebody different every time.... with each one promising a solution to your delivery query... only for it NOT to ever happen. AVOID THIS COMPANY LIKE THE PLAGUE !!”

Helpful Report

Posted 6 years ago

“I was looking for a company to transport a camera that I sold on Ebay. I found that this company would accept a camera while other better known companies would take any photographic equipment. I decided to take the camera to the depot to save time. First problem is that the address for the depot is incomplete and it is actually a door in a building for UKMail. When I went in the assistant just took my parcel and put in in a pile of other parcels. He never scanned it in nor offer a receipt. I eventually got a receipt but only after asking for it and the guy trying to find a receipt book. I am now worried about my parcel if the other reviews are accurate.”

Helpful Report

Posted 6 years ago

“They never picked up the parcel I waited a whole day. After that day they sent an email and said sorry we missed you, you weren't in. But we were at home. and all the neighbours confirmed they never showed up. With no letter left behind for us.”

Helpful Report

Posted 6 years ago

ipostparcels is rated 1.6 based on 2,498 reviews