ipostparcels Reviews

Name: ipostparcels
Rating: 1.55

1.6 Rating 2,499 Reviews

0 %

of reviewers recommend ipostparcels

Company Reviews

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1.6

Based on 2,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They never picked up the parcel I waited a whole day. After that day they sent an email and said sorry we missed you, you weren't in. But we were at home. and all the neighbours confirmed they never showed up. With no letter left behind for us.”

Helpful Report

Posted 7 years ago

“I sent a parcel to Germany with this company, but they failed to deliver, quoting that the parcel was not addressed correctly and they could not find the house. I checked and the parcel was addressed correctly, i gave them the buyers phone number and email address so they could contact him to arrange delivery. I even sent them pictures of the house showing the house number and the buyers name plate. But they told me they parcel was being returned. I suppose i could live with that, even though they had failed to provide the service i had paid them for. In reality i should be claiming my payment back for failing to provide that service. Yet they tell me i will need to pay an extra £41 for my parcel to be returned. There customer service is appalling, you never get to talk to anyone, only get emails. Watch out if you have a problem, THEY DO NOT CARE”

Helpful Report

Posted 7 years ago

“holy fucken shit....they make sure to avoid the main question you're asking...will lead you on and lie to you until the point of you getting so frustrated you reconsider is a 1500$ package worth getting back after having to deal with all the bullshit they put you through. 1500$ or your sanity...make your decision when dealing with these fucken thieves”

Helpful Report

Posted 7 years ago

“I haven't received my parcel on Saturday pre paid delivery. I did read some bad reviews but thought if I pay for extra services like Saturday delivery, sms notification, insurance will not have any problems. However, I was waiting all sunny Saturday at home hoping to get my important delivery. not even sure when it will be delivered as I am working full time 9-6pm. I will never use this company again!!!”

Helpful Report

Posted 7 years ago

“This is the worst company I have ever dealt with. They took the money from us, failed to deliver the parcel or to even contact the customer and then sent it back to us after demanding £100.86 for return to us. Online tracking is the worst in the industry and if you are foolish enough to think that you might be able to talk to an actual person.....think again. The best you can hope for is that they eventually respond to the online form you must fill in.....that won't actually accept the delivery postcode, leaving you frustrated at the inability to even submit the form. If I could wipe this dreadful excuse for a company off the face of the earth, I would do so in a heartbeat. I hope people wake up and stop using them; far better alternatives exist. If I could score them ZERO, I would!”

Helpful Report

Posted 7 years ago

“Didn't advise a time, then didn't collect and haven't responded to any emails. At this point I have started looking online at reviews and complaints and it seems that this is common practice with this company.”

Helpful Report

Posted 7 years ago

“Didn't collect, didn't telephone. Still waiting.”

Helpful Report

Posted 7 years ago

“Expensive with loads of additional charges. Record all your details with no site option to delete account. Can only be done via a long winded phone call. Constantly spammed afterwards with no unsubscribe link in any of these communications. Phoned them to ask to be removed from their email list. Promised I would be but I'm not. Am considering taking legal action because of this harassment. Think twice before even considering using these people.”

Helpful Report

Posted 7 years ago

“Booked next day collection and paid extra to be delivered by 12. (this is the confirmation I got. I have deleted address details) Details: Collect from XXXX on 31/05/2017, between 08:00 and 18:00. Deliver to XXX By 12:00). SO you would think it will be delivered the next day?!?!I supposed to get an email on the morning to tell me when it would be collected it. which did not happen so I contact them using online chat. She told me drivers wont know till after 10 o'clock and she said I will get the day after!!!!! Customer service was horrible not sympathetic at all. She basically called my stupid for thinking they will pick it up and deliver the same day! And obs I needed that day as I was going away. Terrible service no number to contact and online agent just stopped responding. AVOID!!!!!!”

Helpful Report

Posted 7 years ago

“bait and switch pricing. impossible to pay. no way to contact”

Helpful Report

Posted 7 years ago

“bait and switch pricing... impossible to pay, impossible yo contact.”

Helpful Report

Posted 7 years ago

“!Watch out for hidden charges! 1.) Imagine you send out a parcel with Ipostparcels and your parcel never gets delivered. 2.) Imagine you contact Ipostparcels and find out that they claim your recipe refused the delivery 3.) Imagine Ipostparcels charges you !!!GBP 41.37!!! in order to get your parcel back on top of the delivery cost you already paid. --- Welcome to the reality of sending parcels with Ipostparcels ---”

Helpful Report

Posted 7 years ago

“Never collected the parcel in the allotted time frame. They should be called itryandfailtopostparcels !!”

Helpful Report

Posted 7 years ago

“I would put a zero if I could. ipostparcels 'lost' my parcel and then having spent 6 months 'looking' into this. 2 years and 3months on they have still not processed my claim and generally ignore all communications hiding behind email and twitter. Truly appalling company”

Helpful Report

Posted 8 years ago

“I was sent a valuable item, clearly labelled "Mandatory Signature". The deliverer came when I was out, made no attempt to get a signature, and left it in an open porch where anyone could have made off with it. I emailed a complaint, but didn't even get the courtesy of a reply.”

Helpful Report

Posted 8 years ago

“Awful. Zero customer service. Unclear instructions. Complete fiasco from start to finish.”

Helpful Report

Posted 8 years ago

“Waited in all day, no email or call to say they wouldn't be coming between the time window of 7-6pm. Parcel was eventually picked up at nearly 9pm. No apologies, no partial refund. Will not be using this service again.”

Helpful Report

Posted 8 years ago

“Stayed in all day but driver never turned up for collection.No explanation, no apology, no email, nothing.”

Helpful Report

Posted 8 years ago

“Disgraceful company. Booked an important package to be delivered the Wednesday. Booked next day delivery with collection on Tuesday. No sign of the driver to collect. I am still waiting for collection. They only have premium rate numbers that give you no information at all. You cannot speak to anyone. They take a whole day to reply to facebook messages. The whole company is about keeping customers in the dark and with no way of contacting them. That is how they get away with such awful service. I will definitely be reporting them to Trading Standards. DO NOT USE IPOST PARCELS OR UK MAIL!!!!!!!”

Helpful Report

Posted 8 years ago

“If there was a minus 1 you would have it. Decided to try you again like the fool I am after the last twice "big mistake" Do you only employ drivers who are expert liars??? Like the last twice "attempted collection" blatant lies was in all day yesterday and today nothing!!! called the only number available after sending two contact forms spoke to DAN as much use as a chocolate fire guard!! after repeating the standard I post lie sorry nothing I can do. I paid 11.99 for collection 24th delivery 25th you have not fulfilled your commitment and never intended to Trading Standards need to look at this set up against the law to take money fraudulently. This time I will report it. But still no idea if/when the uplift will take place or if the money will be pocketed. DO NOT USE THIS MOB WORST EVER CUSTOMER SERVICE”

Helpful Report

Posted 8 years ago

ipostparcels is rated 1.6 based on 2,499 reviews