ipostparcels Reviews

Name: ipostparcels
Rating: 1.55

1.6 Rating 2,501 Reviews

0 %

of reviewers recommend ipostparcels

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1.6

Based on 2,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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ipostparcels 1 star review on 12th January 2018

Mike

ipostparcels 1 star review on 8th January 2018

Anonymous

ipostparcels 1 star review on 22nd December 2017

Anonymous

Anonymous // 01/01/2019

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“The service was rather poor. I paid extra for a timed collection of my parcel on a Friday between 8am and 1pm for deliver the next day which was a Saturday, which did not happen. The driver finally arrived to collect the parcel onsite after 5pm to discover that the offices were closed for the weekend. I contacted the help line to ask why the collection had failed and could not get an explanation. I was assured the parcel would be collected on Monday and delivery would take place on the Tuesday. The collection of the parcel took place on the Monday but the parcel did not arrive at it's delivery address on the Tuesday. As I had requested a Saturday delivery it was going to be delivered then. Well the Saturday came and no delivery. As the helpline was closed on the Monday due to a bank holiday I called again on Tuesday morning asking where was my parcel and why had it not been delivered. I could see from the online tracking that it had arrived at the depo in my area on the Tuesday after Monday collection and there it continued to sit with no delivery date. When I again phoned the helpline again I was advised my parcel was in the Glasgow sorting office but no one could tell me why it had not been delivered or even a delivery attempt. I decided to drive to the depo and collect the parcel myself so sadly your email correspondence telling me my parcel has been delivered is a little inaccurate as I had to go and collect it. I again asked what the problem had been and no one could give any sort of sensible answer. So all in all very disappointing and rather expensive to wait almost 11 days to receive a delivery. I will try very hard not to use your services again as I feel they are rather unreliable.”

Helpful Report

Posted 12 years ago

“Items delivered in a terrible state. Car boot lid, was so badly damaged it had to be written off. A second was sent and that also was damaged and required repair. If you have problems you also can't get a number for this company. There parent company aren't very helpful either. Google this company and you will see that channel 4 Dispatches programme featured this company and show under cover footage of how badly Items are thrown around. Little wonder then how things get wrecked . I used them because they were cheap, however anything fragile I would think. Carefully before sending .”

Helpful Report

Posted 12 years ago

“not next day. very unhelpful customer service not impressed at all.might be cheap but not worth it.”

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Posted 12 years ago

“Parcel delivered without any problems.”

Helpful Report

Posted 12 years ago

“parcel arrived 2 days late should have been 19th came 21st that's not 48 hrs delivery also box looks like forklift truck run over it as I have just got back of holiday I will check it tomorrow”

Helpful Report

Posted 12 years ago

“Delivery was late by one day”

Helpful Report

Posted 12 years ago

“Waited in all day for the delivery, even left the front door OPEN with a clear note on it to say please enter and leave in the porch! Got to 5pm no delivery! Went online to see if there had been a delay Parcels showing as DELIVERED! No note left! Decided to check at the shop opposite and found them sitting in there, the driver had told them he had no idea where these were going so left them there! No attempt was made to deliver them to my address Which is what I paid for! Come on Guys sort yourselves out! If the shop was not open I dread to think where they would have ended up! One Unhappy customer or soon to be ex customer!”

Helpful Report

Posted 12 years ago

“Awful”

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Posted 12 years ago

“I did not get any delivery from you”

Helpful Report

Posted 12 years ago

“Would never use again, price was cheapest but thats no good if your parcel never gets picked up even after 3 attempts.”

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Posted 12 years ago

“Booking was OK. No communication regarding non collection on 1st day? Package arrived in a very damaged box. Not yet clear if goods are damaged.”

Helpful Report

Posted 12 years ago

“Driver took no care with box it arrived squashed and item inside damaged”

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Posted 12 years ago

“I have a note on the manual gate to my house and a tie belt. The note explains that there may be children at play in my garden so would anyone entering pls close and belt the gate behind them. Your driver was very nice but he did not belt the gate behind him or even when he left. For safety reasons i feel that this should be made very clear to your drivers, if I had not checked the gate immediately a child could have got out. Thanks”

Helpful Report

Posted 12 years ago

“The man who actually delivered the parcel was pleasant and polite however, the content of the parcel was ruined as it was smashed and not repairable.”

Helpful Report

Posted 12 years ago

“The parcel was left inside our main dustbin all day which was full of food rubbish/dirty nappies etc. So at the end of the day when I took it out I couldn't bring the box inside. It was filthy and wouldnt bring it inside where my children were. So had to cut it open outside. Then wash everything”

Helpful Report

Posted 12 years ago

“Parcel was thrown in my garden with no card through my door. Anyone could have stolen it as it was at front of the drive even though my gates was open. Ive noticfied the ebay seller to let them know of the poor quality”

Helpful Report

Posted 12 years ago

“These fools lost the invoices attached to the parcel. Now there mailing mea day later saying i have to fill in a form (but not by hand) then sign it..so i have to print it... & return it to them.. so i have to scan it.. They had all this info when i made the booking so it online. I cant even call them to complain as theres no phone number, not even in the mail they sent me. I wont be using them again”

Helpful Report

Posted 12 years ago

“We had a box delivered containing two model buildings for a garden railway, and both were broken. One of them was particularly badly damaged, despite having a fair amount of padding around it. The box was clearly marked 'fragile' too, so we were very disappointed for our son, whose birthday present it was. Very poor, I'm afraid.”

Helpful Report

Posted 12 years ago

“My latest parcel from this company came damaged, part torn/open and looked like it had been hit by other larger parcels or even got wet then dried out type of look, although the contents were ok inside (they was also in a box), there could have been more care. If they box was accepted from the sender like this, it should be clearly noted on collection by a signature from the sender to negate the issue being caused in transit.”

Helpful Report

Posted 12 years ago

“IPost driver failed to make the delivery the previous day,apparently he could not find my house,despite there being a sign on the the roadside wall stating 203 Hurcott lane on it a further number sign 203 by the garden gate,and also 203 on the side gate all of which he passed,he obviously did not get out of his van to look round,also there are only 9 houses in Hurcott Lane so it does not take much looking.In his defence he did phone, unfortunatly although I was in, I missed the call by seconds,I phoned the number given and arranged for a second attempt the following day. I decided to work in my front garden to look out for the van, it came down the lane straight past my house, I gave chase and caught up with him trying to deliver it to another house in the lane.When I asked why he failed the day before and again this day,his reply he did'nt think there were enough houses in the village for it to be 203. If you use a sat nav on my post code it takes you right to the corner where my house is situated,Very Very poor attempt by Ipost ,I do not know how Ipost gets business.Tell the drivers to get out and look and ask. PB Mardon”

Helpful Report

Posted 12 years ago

ipostparcels is rated 1.6 based on 2,501 reviews