ipostparcels Reviews

Name: ipostparcels
Rating: 1.55

1.6 Rating 2,501 Reviews

0 %

of reviewers recommend ipostparcels

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1.6

Based on 2,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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ipostparcels 1 star review on 12th January 2018

Mike

ipostparcels 1 star review on 8th January 2018

Anonymous

ipostparcels 1 star review on 22nd December 2017

Anonymous

Anonymous // 01/01/2019

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“I am sorry to have to write this, but without any doubt, this is the worst postal service I have ever used. My parcel wasn't collected before 1pm which is the service I paid for. It then wasn't delivered the next day which I also paid for. It was also then delivered to the wrong address! It looked liked it had been battered to death, so it was therefore opened in front of the delivery driver, and sure enough a peice of metal was missing from the light fitting. The driver checked his van but the peice was not in there so the light fitting cannot now be used. I tried to file a claim online, but got no email acknowledgement. I contacted UK mail as this was the number on my paypal receipt, only to be told that there was absolutely nothing they could do to help and I would have to continue with my online efforts! Even though it clearly wasn't working! After a lot of pleading the boy eventually said he would email Ipostparcels. I now have an email giving me a ref number, and another email telling me the case is now closed! On every single level the service has failed. I cannot think of another thing that could of gone wrong apart from you losing the parcel altogether. It would be very helpful if someone from customer services could contact me to help me get this sorted out. My name is Jo Tilson and my telephone number is 07711505216. My order number is 832413. Thanks”

Helpful Report

Posted 11 years ago

“Awful service. We were in waiting for the parcel. Driver didn't even bother to knock at door. An hour after parcel should have been delivered I decided to check the status online to be informed that it had been delivered and left in our porch. We don't even have a porch! My husband decided to check outside and found it dumped on our garden path in full view of the busy street. It was raining and the parcel was consequently wet and muddy. Seriously unimpressed”

Helpful Report

Posted 11 years ago

“Item just left on door step in plain view containing sensitive documents Little point posting a card through the letter box when I can see it lying there”

Helpful Report

Posted 11 years ago

“Recently purchased an item over the Internet. Was told it would be collected on Friday which it was and delivered monday which again it was so all was good. Being a monday i was at work so was watching it only to a delivery, had an email to say it would be with me in between to times and i could have a text to say when im next, I tried to arrange a text but could find out how on the Internet. There was no one at my house to sign for it so I was expecting to get home to a card asking me to sign at my post office how ever when following it online it said it had been delivered and signed for by a Mr 'smith'. I went home to find out it was just sat on my door step. I had spent a lot of money on this and to find the driver had signed for me I was very dissapointed! If anything had happened or if It had been stolen i had no proof as he had more or less foraged my signature. Also to turn up and see the box was damaged and ripped in certain places. Extremely unsatisfied with this service I suggest you don't pay the price for this unless your happy with a risk of it being broken or stolen.”

Helpful Report

Posted 11 years ago

“I was very dissapointed seeing as the parcel was for valentines day and i paid for it to be delivered on 14th feb. I have complained to the company where i ordered the parcel from and it was sitting in your depot on that date when it should have been delivered. Maybe you can explain why?”

Helpful Report

Posted 11 years ago

“Delivered on time, no problems. My suggestion is to schedule deliveries to business addresses by 6pm, not by 8pm as many normal offices are closed by 8pm. Thank you”

Helpful Report

Posted 11 years ago

“16/02/2015 Consignment Number : 82611356344108 Dear Ipost Parcels, Regarding the above consignment number, I have on numerous occasions emailed you for status report on deliver of my parcel, these emails are constantly being ignored. This parcel was initially to be delivered on the 5th February 2015, for some reason the driver could not find the address even though I have sent Christmas cards and Birthday cards with no problems, the delivery was re-scheduled for the 11th February 2015, but has yet failed to turn up at its destination . You requested from me more information to assist in the delivery of this item, to which I supplied almost immediately, by the time you get this letter it will be two weeks since I sent a parcel with Ipost that was scheduled for a 48 hour delivery time. I formally request a full investigation into this totally unacceptable service and also formally request that the said parcel is either delivered to its destination or retrieved and sent back to my UK address as above. I have also tried contacting UKMail, your sister company but they are also as unhelpful as you are. Yours Unsatisfactory”

Helpful Report

Posted 11 years ago

“Thieves, scumbags.”

Helpful Report

Posted 11 years ago

“Delivery driver made no attempt to knock on door or ring the doorbell. After speaking to customer services we now have to wait until tomorrow for delivery. This is not good enough as we need the item today.”

Helpful Report

Posted 11 years ago

“!!! DO NOT USE IPOSTPARCELS !!! I paid £59.50 via paypal to send birthday present international, system went in to error after payment was made, I was unable to complete booking and print off international documents. I called and emailed 7/8 times was told to give parcel to driver on collection, I paid for am collection, but was emailed at 8am to say driver would arrive between 1.14 and 2.14. Driver came I asked for reciept to say no invouces attached due to system failure he walked away from me saying its a collection. Parcel was sent to england and has been delayed ie unable to send due to invoices not being attachedafter another 8 calls uncountable emails and a complaint sent to head of complaints department, I have no idea where my box is or if I will get it back.. in process of complaining and trying forvrefund from paypal.. will if necessary take whatever legal action necessary this is illegal and must be stopped. DO NOT USE”

Helpful Report

Posted 11 years ago

“parcel left in recycling bin, contents broken”

Helpful Report

Posted 11 years ago

“Needed a 'no fail' delivery for a theatre show. Failed to uplift parcel. Promised next day delivery. Didn't deliver. Failed to take remedial action. Delivered parcel late afternoon - the day after the performance. Well-packed contents damaged in transit... Completely unreliable service.”

Helpful Report

Posted 11 years ago

“Received an Email notification from " ipost parcels " on 11.Feb 2015 early in the morning with the message "Your ipostparcels.com order 40328681385381 is estimated for delivery by UK Mail between 14:05 - 15:05. Your order is now out for delivery with our driver, and will be delivered between the times stated above. " On 12.Feb.2015 received a message again for a review with "One of our drivers delivered a parcel to you yesterday, and we would love to know what you thought about our delivery service. Whether its a big thumbs up, or a thumbs down! " Today is 14.Feb. AND PARCEL STILL NOT DELIVERED - THUMBS DOWN TOTALLY. VERY DISAPPOINTED”

Helpful Report

Posted 11 years ago

“to take over one week to deliver a parcel from 140 miles away is shocking. when after several days your tracking system reported that it could not find my parcel it was hard to believe in the so-called technical age that this could happen. i would not recommend your company to anyone because they are very, very poor.”

Helpful Report

Posted 11 years ago

“Terrible service very little care with the package one of the items was smashed to pieces....item just so happened to be a one of a kind so cant be replaced. Very dissatisfied as is the person who sent it.”

Helpful Report

Posted 11 years ago

“Glad I received my parcel on the day, however, good job it wasn't fragile as it was dropped over my back gate!”

Helpful Report

Posted 11 years ago

“Fri 13 Feb. Can't believe I've had an email asking me to rate the service for delivery of my parcel when I don't have it!! Was supposed to be delivered between 1:15 & 2:15 so I took time out from anextremely busy schedule to be there. Had to leave just after 3 as I couldn't wait any longer so who the hell has it been delivered to??? Very unimpressed Update Sat 14 Feb: Just got home and the parcel had been left outside in the rain just propped on my doorstep in full view of the road. Diabolical service”

Helpful Report

Posted 11 years ago

“Parcel found on doorstep, fortunately before someone else did.”

Helpful Report

Posted 11 years ago

“I received an email telling me the time the parcel will be delivered and it was delivered within the time given ,that is a good service”

Helpful Report

Posted 11 years ago

“Collection booked on day before, extra paid morning slot driver didnt arrive at all. On next day Message recived that pack will be collected around 18:30 collected at 10:30. Rubish rubish rubish. NEVER AGAIN!!!!!!!!!!!!”

Helpful Report

Posted 11 years ago

ipostparcels is rated 1.6 based on 2,501 reviews