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iRugs UK Reviews

1.7 Rating 77 Reviews

18 %

of reviewers recommend iRugs UK

Company Reviews

1.7

Based on 77 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 81%
Customer Service
Communication Channels	Email, Telephone

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iRugs UK 1 star review on 14th October 2022

iRugs UK 1 star review on 14th October 2022

iRugs UK 1 star review on 1st August 2022

iRugs UK 1 star review on 14th April 2022

iRugs UK 1 star review on 14th April 2022

iRugs UK 1 star review on 14th April 2022

iRugs UK 5 star review on 1st June 2021

8

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is terrible, I've sent 5 emails and no replies. My rug was returned by Fedex. I am still waiting on my refund. It cost me £60 to return to Switzerland despite the company advertising irugs.co.uk , I may need to reach out to my bank to help, purchase was over £500.”

Posted 3 years ago

“Absolutely outstanding service I received from this company. I was quite disappointed when I got a rug delivered which was different to the one I originally ordered, don't get me wrong the quality of it was excellent but it wasn't the one I wanted. Decided to send an email and made a quick phone call to the firm. I was ready to send it back and wait for the proper one. A lady on the phone was very professional and understanding , apologised for the mistake. She said that the proper rug will be sent out immediately and to my very surprise she offered me to keep the wrong one as well. I just received the good rug five minutes ago it is brilliant quality, looks even better than on the photo, I will definitely use this company next time and recommend it to everyone”

Posted 3 years ago

“Absolutely terrible rug and a con attached. Cheap con trick. Halved the price when wanted to return it and when eventually agreed ,wants to charge £40 for return. You think you can do that? WE ARE TALKING TO THE BANK AND THE CONSUMER ADVICE . DO NOT BUY FROM THIS CON COMPANY.”

Posted 3 years ago

“Nothing like the colour shown on advert. Poor quality on binding. All together scam company. No one will answer me on phone or email in respect of getting return details and refund. DO NOT ORDER FROM THIS COMPANY. ! !”

Posted 4 years ago

“I ordered a rug from them only to find out it was shipped from the US. The website is misleading, there is no returns information init either and can only be obtained by contacting the support. I was told I had to send it back to their warehouse in Switzerland it back to the US. Alternatively, they would offer a FedEx label but will deduct £36 from the refund amount. The rug itself I of very poor quality, I did not expect much for the price but what I received was very disappointing. It was also fold”

Posted 4 years ago

“I ordered from IRugsuk two products, I thought the company was based in the uk given the company title, but soon found out the products were being shipped from the USA. When they arrived they were nothing like the photographs on the website. THey had been photographed to look much bigger than the actual product size and were of poor quality. I requested to return the products, and was told that my nearest shipping point was Switzerland. It cost 40£ to make the return, for two rugs that cost £100. They confirmed that they had received the rugs back beginning of January, and despite chasing the company they have still not refunded my money - I have spent £140 with no rugs, and no refund in sight, four weeks and counting. DO NOT BUY from this company.”

Posted 4 years ago

“I ordered 10 by 13 foot's rug. First instead of rolls the rug they band it half and fold it in flastic. Which damage the quality and I found the small part of the rug is damage. With price of rug quality did not match. Hard to contact customer service team.”

Posted 4 years ago

“Well I love my rug-I ordered in knowledge I’d have to pay return postage as stated on website and on reviews so planned to sell on an auction site if I didn’t like it but I love it-not wool but still looks expensive-velvety look and easy to clean so for me with new puppy is ideal-opted for a vintage faded style as these don’t look so bad not been wool-mine looks ace!~shipping no probs and free from US to Uk-delivered in under a week-will definitely buy again from irugs-🙂”

Posted 4 years ago

“My rug is exactly as shown on the website. Lovely quality. I couldn’t be happier. The delivery was very quick especially considering it came from the USA.”

Posted 5 years ago

“Rug didn’t look anything like the photos and when I complained they offered me a refund but when it came to actually refunding the amount they said they would they haven’t. I’ve tried to talk to them about it but they won’t answer any of my emails. Also if you are considering returning a rug you have to send it to Switzerland despite the website saying they have lots of bases around the world. Avoid this company!”

Posted 5 years ago

“I have just purchased my 1st rug from this company, and it won't be the last ! Excellent company to deal with, delivery was prompt and the rug is exactly as described, well packaged and of excellent quality. So pleased I found this web sight.”

Posted 5 years ago

“I bought a £130 runner rug from iRugs UK. It was the wrong shade to how they described it and as they advertise that returns are free I tried to return it. They don't give to return address to the US only to Switzerland, even saying that's not the correct address to return it to. I have sent emails and phoned but still they won't give an address. The name iRugsUK is misleading as one is not aware they are are foreign. DO NOT BUY FROM THIS COMPANY unless you have seen the rung first cos you won't get your money back. I will take this off and apologise if I do get a full refund”

Posted 6 years ago

“I ordered a rug on Sunday and it arrived on the following Wednesday. I had read reviews saying it was difficult to return items as items are shipped from abroad so I knew that I would be keeping the rug whether I liked it or not. I neednt have worried - it was exactly as per the photo, exactly as per the video and really good quality for £69.”

Posted 6 years ago

“Ordered 6' x 9' Classic Aubusson Rug and the colour of the rug was not as expected so it doesn't fit in with our room. We've called twice and emailed three times to try and return the rug. No one has responded to email. The phone was answered the second day I tried. However the information I requested to be able to return the rug was never sent through. We continue to try and return the rug so we can have our money back.”

Posted 6 years ago

“I was not happy with the colour of the rug with my decor when it arrived and then informed it had to be shipped to Switzerland for return - otherwise a "goodwill" refund of £40 would be made against a purchase of nearly £200. Disgusted with this as it is not made clear when purchasing. Would advise unless absolutely sure, don't buy!!!”

Posted 6 years ago

“I ordered a rug on the basis of an apparently good return policy but it turned out the returns have to be shipped to Switzerland at £42!! This is undisclosed in their returns policy!!! Extremely let down and feel conned! Please beware!!”

Posted 6 years ago

“Bought a rug from the sale and only after I ordered I realised it was shipping from USA, I was very pleasantly surprised when the rug arrived 3 days later. All taxes / import charges are paid by iRugs so no additional charges. Rug was as perfect.”

Posted 6 years ago

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iRugs UK is rated 1.7 based on 77 reviews