“This company is scamming people by insisting that they send a photo of the return receipt in order to receive a refund so in other words they are hedging their bets on people not bothering to keep receipts for weeks and then refusing to pay back customers money as well as having the stock returns to sell on to other people. Do not buy from “I saw it first” unless you have money to waste.”
“Still awaiting a £100 plus order from December and am not getting anywhere with your team. After which I will have to wait weeks for a refund when I definitely return it”
“Not realised when I ordered 3 times 😞
You won’t get a refund I’m still waiting after 2 months !!
Did reply to my Email about proof of postage sadly I lost one of them so obviously won’t see that .
Still waiting for a refund on other items .Please be aware these people are not trust worthy so don’t buy from them !!”
“Case#00010549
I have sent proof of my return as asked .Since then I have heard nothing back. I am still waiting for my refund
DONT BUY FROM THIS COMPANY.
THEY DO NOT ANSWER THEIR EMAILS OR GIVE REFUNDS
ROBBERS AND SCAM MERCHANTS”
“Returned items to the value of over £100 weeks before Christmas and have no refund. They have been ignoring emails and I have no other way of contacting them. They are quick to take the money !”
“Returned 2/2 items 15th December, got the refund but only for 1 item (the cheaper item), so contacted them & after a week I still haven’t heard back! Don’t know what else I’m supposed to do to get my money back”
“I think this company must be going through some kind of difficultly. I returned items 23rd Nov and am still waiting for a refund. There is no contact number so you have to contact either via Their website or twitter and they're not replying to either. The replyI have had from twitter recently clearly suggest the messages aren't being read properly. Stalling tactics when I've explained it's been over 21 days since returning parcel. Tracking details confirm they received parcel 2 days later but still not refund. I would avoid ordering anything as its clear from other reviews something is going on with the company.So frustrating!”
“Ordered two outfits on 20th December 2021. 99p next day delivery was offered so I chose that option. Parcel arrived on 28th December wrapped in brown tape. It had been tampered with and an outfit stolen. I contacted ISAWITFIRST straight away explaining the situation and requesting a refund. I am still waiting for them to respond. AVOID ISAWITFIRST! QUICK TO TAKE YOUR MONEY, SLOW TO RESOPND OR REFUND! I am returning the item delivered as I do not wish to keep it knowing that has been tampered with too. Lets see if I am refunded for this...”
“I strongly advise anyone thinking of buying from i saw it first, DON'T DO IT.
They are a scam on every level. They don't answer your emails and you have no hope of a refund. I bought items i never received, over £100.00.I have tried everything but no success.
I actually feel suicidal that they are getting away with treating me the way they are.”
“I ordered a pair of cargos, which I later returned but still after 2 weeks, nearly 3 I haven’t received a refund and when I tried getting in touch with the company, they completely ignored me.”
“I ordered and dress that came. And I wasn’t happy with it so I sent it back and waited the 21 days for refund it has now been 40 days since I sent it back and have sent multiple emails about a refund and they have chosen to ignore every single. One. Do not use I saw it first. I’m a way they are stealing because I no longer have the product and they still have my money. Absolutely disgusting and terrible service”
“Received order and one of the items was wrong (xmas gift) emailed twice, facebook messaged got 1 reply nothing since and messaged on insta sent them the proof after they asked and nothing since. Customer service is disgusting!!”
“Placed an order on the 8th of December. Haven’t received a tracking number for the parcel or the parcel itself (week later). Still waiting on a response from the customer services after multiple emails. Shocking service provided. No outfits for weekend away.”
“I have ordered 2 orders recently both next day delivery and they never arrive next day. Also I had ordered a top then they refund me and don’t give notice that when I ordered the top it was out of stock! This also happened again with another order so my outfit I planned is down the drain. Definitely put me off shopping from here because it lets you down.”
