“Returns!!! Haven't even received and Acknowledgement of my return its been over 2 weeks. The service is absolutely disgusting. I will be ringing trading standards to see were I stand!!”
“I ordered a dress and paid next day delivery. The item did NOT arrive next day.. 3 days later the completely wrong item turned up with another customers personal details inside. I sent a picture of this to you and returned the item with the customers personal details. I understand mistakes can happen so was happy to leave it there and get my refund despite the fact you have sent my personal details to another person without my consent which is a breach of data. Since returning the item well over 3 weeks ago, I have had no refund or apology. I have emailed you a minimum of 8 times regarding this only to have automated emails back.”
“Returned part of my order almost 7 weeks ago still no refund. Proof of postage sent 3 times, and now there not even responding. First and last purchase from them”
“Brought an order on the 30/9 with next day delivery, contacted customer service twice and got no response. Message their customer service on Twitter (12/10) and they told me the delivery company had “lost” the parcel so they said they had to refund me. They refunded me £2 less so I still ended up paying delivery. Seems like a con to me as there were a few other people complaining about this.
Don’t buy from there!! Clothes are overpriced and customer service is shocking!!”
“Returned an item from a different order in a parcel with another order and they’re acting like that item wasn’t there and won’t give me my refund. They’re thieves don’t trust them they’ll con you and keep your money.”
“Very disappointed as there was no mention on the website about custom charge!! Not cheap either added to the cost and for the total price definitely it wasn't worth it. Definitely won't be back again.”
“Place an other last week for next day delivery received a package with plus size dress I can’t even wear them cause it is to big send a email of my item all not nothing am very disappointed as I other before and get my correct item”
“ordered a dress and the zip was so shoddy that when I unzipped it for the first time it bunched up and the zip itself was missing teeth hence the bunching, I've contacted them 5 times and no one has been helpful as they do not respond, waste of money!”
“I bought a white blouse that is cream, it was supposed to have balloon sleeves it doesn't and be a size 14, it's huge, I might try to send it back but doesn't look like you get your money back away, WILL NOT BE BUYING ANYTHING FROM THIS COMPANY.”
“As other reviews DO NOT GET PREMIER DELIVERY.
Ordered items over a wk ago with premier delivery and still not arrived. Contacted customer services 3 days ago and despite the acknowledgement email stating one of our dedicated team will be in touch with 48 hours this is incorrect. We’re still waiting.
Shocking, appalling service! Sadly I won’t be shopping with them again!”
“JOKE! Do not get Premiere Delivery, does not arrive next day. Took a week.
Quality is poor and customer service is shocking!!! Case now with PayPal as no refund given for returned items or premiere delivery.”
“Should have on website customs will be charged. I had to give a lot of friends the heads up as it was half the price of what I ordered. Very disappointed”
“I've already wrote one review but they deleted it so here I am again and I will be repeatedly reviewing you UNTILL YOU REFUND MY MONEY 2 orders 1st order was missing 2 items and shoes was damaged sent them back no refund ive checked with the post office they have been delivered yet ive still no refund or email or anything 2nd order I havnt sent back yet but I will be today let's see how long it takes for these theives to refund me ohh it's only nearly 90 pound ABSOLUTE THEIVES”
“Order 29th July for next day delivery Order got delayed still waiting on order to come even though I Don't want it sent emails after emails explaining I'd like a refund just getting same old email back asking for more time to look into it...”
“Wish I read the reviews before lol order didn’t show up, took money and didn’t give any information or any delivery information and trading standards will not do anything”
“I would not recommend any one ordering from this site unless you are sure of your items.
Spent loads on this site, received the items realized they didn't fit and returned some of the items.
Based on Royal Mail tracking these were delivered on 28th June 2021. Up to this date i have not received my refund nearly a month after. I have spoken to over four individuals at support who each keep sending automatic system responses and never rectifying the issue which is returning a refund.
I personally hate to write anything negative about a site but i mean it is nearly a month and after speaking to someone each day every single day. It is utter non-sense and frustrating especially for your own hard earn money.
I will not be ordering from them again. Maybe if i get a refund i would consider but after this head for my money back wheew who knows!!”
