“I have tried to contact numerous times with no reply. I never received my items even though it says its been delivered. The customer service communication is very poor, there has been no indication if this will be resolved, I just want my items to be sent out.”
“I ordered cycling shorts one grey onse and black ones in size 8 as I always do the grey onse wouldn’t even go over my tighs and the black onse fit good but you could see right through them !! Shocking quality I can’t even wear them now as you can see all the back right through also ordered a hoodie the good is okay only happy about the hoodie but the cycling shorts are shocking I was very disappointed as I ordered them for holidays and now I have none for holidays as it’s to late to order new onse from somewhere else”
“Made an order on the 13th of july still havnt received it no info what so ever have emailed and text with no response will never ever deal with them again”
“Wanted to return some items that were of poor standard looks and sizing wise. Sent my order back for a refund and have yet to receive a refund. I’ve emailed Isawitfirst left messages on their instagram page too and they’re still ignoring me, I see other customers on their instagram page are complaining about the same thing as me which has led me to believe Isawitfirst are scammers”
“Took my £35 payment for a dress , order was never received, requested a refund but they take days to reply to emails saying they will look into it and still no refund, disgusting service,”
“Quality of items not great - customer service do just seem to brush you off and delivery is awful never get items when stated always delays
My daughter likes the site but I dread ordering from them
Wouldn’t recommend
Could do with a telephone number to actually talk to someone but suppose the lines would always be busy”
“1 STAR IS TOO HIGH!!! absolutely disgusting company from the quality of the product to the unhelpful and lack of customer service! I ordered some trousers that arrived with TWO clear big marks/stains, i emailed and got ignored then provided images finally got a reply but one with no intent to resolve. I sent PROOF of receipt that i returned and after 3 more emails of being ignored have now been told my return was not received so they can’t process my refund. VERY AMATEUR VERY POOR AND JUST A DISGUSTING LEVEL OF SERVICE THROUGHOUT. AVOID!!!!!!”
“Returned some items back with a tracking number and their warehouse received the parcel on 20th May, after sending copies of prove of posting 3 times , they now don’t respond to emails !! Conned artists!!”
“Avoid!!!
I have ordered from the website 2 times. The first time, my item never arrived and after waiting 2 weeks I had to repeatedly chase customer services for them to tell me the parcel was lost in the post and I was given the refund. The item I had ordered was for a wedding and it had sold out so I never got it.
The second time I ordered a belt and Jewellery. Absolutely awful! Necklace was literally made from plastic. Sent the items back and after 1 month I still did not receive a refund. They have ignored emails, Instagram messages and Facebook messages. So I have had to get my bank involved. If you take a look on any of the sites social media you will see hundreds of people were never given the refunds back! This is illegal and not acceptable at all.”
“This is the worst company I have ever had the misfortune of trusting with my hard earned money. I am waiting for 2x refunds totalling nearly £100. When I initially emailed regarding my refund I was told to wait 21days, 21days passed, surprise surprise NO REFUND. I have chased them again and again with no response. I have gone through PayPal so hopefully this might help me get my own money back. This can't be legal, stealing money from hard working people. If I could give no stars I would.”
“After 13 emails and 4 weeks wait still no refund. Absolutely horrendous service. Now reading all the reviews this seems to be the case with most returns and refunds.
Julie”
“The worst customer service. I have just received one item when I ordered three items. Have tried emailing them and DMing on insta about getting my refund but no one is responding they are scammers.
When I first ordered from them received a jacket that was from PLT and they tried covering up with name with a black marker. The worst online clothing shop.
Don’t buy from them as they do not even give people any refunds and the sizes are so small they are not accurate”
“Ordered 3 items totalling £44, they arrived promptly however the sizes were huge. Sent the 3 items back on 5th may (48 hours tracked) I saw it first signed as received on 7th may. After a week I sent an email to chase refund and was advised to wait up to 21 days for refund. Contacted again after 21 days had passed. (I have since misplaced the post office receipt) I saw it first are denying receiving the parcel and refusing refund!!! As you can only contact them by email they have now stopped replying. This so wrong when I saw with my own eyes they have had this parcel signed as received...so now I have no refund and no clothes either! Wish I had kept them and had them taken in instead!! ....so warning to everyone...if you send something back make sure you keep you returns receipt and be prepared to not get your money back at all.”
“They stole my money!! They have received my return a long time ago and have been ignoring my emails ever since!! Such scammers, I am incredibly upset!!”
