iSTRAP Reviews

Name: iSTRAP
Address: Locked Bag 5024, Alexandria, New South Wales
Rating: 4.50

4.5 Rating 1,996 Reviews

87 %

of reviewers recommend iSTRAP

4.5

Based on 1,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

iSTRAP 5 star review on 12th November 2024

323

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did not work at all for the 45mm. Couldn’t use Apple Watch with it on.. waste of money.”

Helpful Report

“Purchased a screen protector and nylon band for an Apple Watch 8. The screen protector was impossible to apply without bubbles- and for reference, I used to work for Vodafone so had ample experience applying these previously. After over 30 minutes of trying- the $20 screen protected sadly ended in the bin. The watch strap that arrived was poor quality- there’s no comparison to an apple band. So much for getting the colour I want, right? All in, this was $50 wasted- super disappointing experience.”

Helpful Report

“They said next day delivery . But I haven’t received my straps yet . I bought from them a week ago as I needed it urgent because I need to fly overseas. I need to spend extra money to buy other one. I am really disappointed. I am really disappointed.”

Helpful Report

“Beware! They take your money and don’t deliver. Avoid at all costs.”

Helpful Report

“I haven’t received my straps and have been emailing with no response unfortunately.”

Helpful Report

“Fast postage, but the product doesn’t work. I tried on two apple watches to apply without air getting beneath, and couldn’t get rid of the air. Even after a couple of days the air hadn’t dispersed. Watches wouldn’t work properly and ended up taking the protector off.”

Helpful Report

Hey Amanda, Thank you for shopping with us! We're sorry to hear you aren't completely satisfied with your purchase. Please get in touch with our customer service team so that we can look into this for you :)

“The apple watch glass protector are not very good. Purchased two of them, both kept bubbling up after installing even after removing all bubbles, one of them had scratches and a small crack after only a few days. Both are now in the bin.”

Helpful Report

Hey George! We're sorry to hear that you're not 100% satisfied with your purchase. Our Tempered Glass Screen Protector is designed and manufactured in a way that will interact best with the face of your Apple Watch. The installation process is quite specific, so we outline this process on the product page of our website. Unfortunately, if there's a slight deviation from the installation guidelines, bubbles will form. If you'd like some more information on removing bubbles post-installation, please refer to the instructions on our website, or reach out to our team :)

“Poor quality, as good as cheap eBay straps. Looks nothing as advertised. Would not recommend to anyone”

Helpful Report

Hey there, Thank you for shopping with us. We are sorry to hear that you aren’t completely satisfied with your purchase. All products are exactly as described and pictured on our website and social media pages, and our quality is something we are super proud of! Please get in touch with our customer service team should you have any concerns :)

“It broke a week in.”

Helpful Report

“Do NOT buy the Tempered Glass Screen Protector, I followed the installation instructions carefully but bubbles still formed then got worse over time. I can't use my watch properly because the screen can't pick up all touch instructions. Customer service was unhelpful, apart from telling me to read the instructions again. Would not recommend.”

Helpful Report

“Order still has NOT been delivered”

Helpful Report

“bands do not meet the size as it is written on the website. poor client service.”

Helpful Report

“Not received”

Helpful Report

Hey Megan, Thank you for shopping with us! We're sorry to hear that your order has been delayed in delivery. I can confirm it has been shipped by us, however there are some significant delays in our delivery network at the moment. Please reach out to our customer service team if you have any concerns around this and we can look into it further for you :)

“Did not stick to watch very poor”

Helpful Report

Hey Pitamber, Thanks for shopping with us! I'm sorry to hear you've had some trouble with your purchase. If you have any concerns around this, or think there may be any additional issues please don't hesitate to reach out to our team! :)

“Worse quality product with very poor customer service”

Helpful Report

Hey Margesh, Thank you for shopping with us. We are sorry to hear that you aren’t satisfied with the quality of your purchase, and to hear about your experience. Our quality is something we pride ourselves on and happy customers are what we aim for! All products are exactly as described and pictured on our website and social media pages. However we understand that sometimes a product just isn't suitable, or isn't what you had expected! So we do offer a 100% Satisfaction Guarantee should you wish to arrange a store credit. I can see that our customer service team have reached out to you and this offer has been refused. We have also had to terminate correspondence due to the way that our team was spoken to and treated. Our team would love to assist, so please feel free to reach out if you can do so kindly!

“Strap are very poor quality. Fade very quickly.”

Helpful Report

Hey Katarzyna, Thank you for shopping with us and for your review! We're sorry to hear that you're unhappy with your purchase. At iStrap we manufacture our own products, and our quality is something that we pride ourselves on. We've had a look into this for you and can see that your return was denied due to it being damaged. If you had any more questions around this please don't hesitate to reach back out to our team via the original email chain! 😊

“Originally I was advised order was ready for despatch. Then was old that was an error and its not ready. I have asked when will it approx BE READY all i receive is a blasé response. All too wishy washy for me and a complete contradiction to their marketing spiel and how they position their brand.”

Helpful Report

Hey Dianne! Thanks so much for shopping with us and for your review. We do apologise for the initial mix up! However, I can see that your order has been shipped and is on its way to you. We really look forward to you receiving it. Please reach out to us if you have any questions :)

“Strap seems inferior to what was shown in the pictures. Even the color tone is not what was shown so Won’t be using it and won’t be recommending this brand further to anyone.”

Helpful Report

Hey there Indivar, Thank you for shopping with us and for your feedback. All products are accurately depicted on our website and pass several stages of quality assurance prior to becoming available to our customers. We do understand that sometimes a product is just not for you, and so we offer our 100% Satisfaction Guarantee. We are more than happy to assist you in facilitating an exchange for something that may be better suited to you! Please reach out to our customer service team if you would like this to be arranged - we are more than happy to assist you! 😊

“colour is not really as shown in pictures”

Helpful Report

Hey Katherine, Thank you for shopping with us! We take customer satisfaction very seriously, so thank you for your feedback. All products are accurately depicted on our website and pass several stages of quality assurance prior to becoming available to our customers. We do understand that sometimes a product is just not for you, and so we offer our 100% Satisfaction Guarantee. We are more than happy to assist you in facilitating a store credit. Please reach out to our customer service team if you would like this to be arranged and we are more than happy to assist you! 😊

“I did not receive this item! Usual process is that the item is taken to the local post office if no one was home to sign for it; my notification said it was delivered BUT it was not at the local Post Office!!! I did not sign for this delivery as per report from PO (photo attached). I have been a regular iStrap customer and this is the first time this has happened:( I await your response. Thank you, SUSAN”

Helpful Report

Hey Susan, thank you for shopping with us! We're sorry to hear that you seem to be having a delivery issue. This can happen from time to time as our delivery network is inundated with larger than normal parcel volumes. Please do get in touch with our team so we can look into this for you and provide a resolution.

iSTRAP is rated 4.5 based on 1,996 reviews