Jacamo Reviews

Name: Jacamo
Address: -, - -, Manchester
Rating: 2.57

2.6 Rating 150 Reviews

39 %

of reviewers recommend Jacamo

2.6

Based on 150 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Jacamo:

Jacamo is not ordinary menswear collection. Its a Big size menswear, from big brands like Ben Sherman, Lonsdale and Caterpillar, with sizes up to 5XL.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered and paid for a pair of wide fitting shoes, which were so narrow i couldn't get them on. Waste of £44.”

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Posted 3 years ago

“Ordered 2 shirts. 1 arrived and other 1 to 2 weeks later. I planned to pay for the both together. Never had a problem in the past. When I phoned to make payment, was told gone over 21 days, so charged me £39.51. Each shirt was £12, delivery £2.95, and late payment fee of £12. This doesn’t even add up. Told them to cancel my account, and not to send any further info. Absolutely disgusted with them. CAVEAT EMPTOR”

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Posted 3 years ago

“Awful customer service, poor website made duplicate order that they won’t cancel. The order has to be shipped out then I had to go through returns process for refund. So frustrating! AVOID”

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Posted 3 years ago

“most of the time I go on the website. its all OUT of stock.”

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Posted 3 years ago

“Issues with direct debit payment - Have always had a DD to pay as this ensures that the payments are received and I dont get penalised. However, over the last 4 months my DD's never came out and I have received charges, I did contact customer services and a snotty advisor pointed out the T&C's of my credit agreement (which I totally understand) but my issue was with the fact that my payment failed even though I had the funds available. Although my DD is still, supposedly, in place I now make manual payments. Once repayed I will certainly be closing my account.”

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Posted 3 years ago

“Why do I need profiling to buy a pair of trainers”

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Posted 3 years ago

“My best friend spent around £200 from them. He’s been paying back for the past few years and it kept going up. I ended up giving £750 to pay off the balance that it had built up to. This isn’t a real clothing business. It’s a payday loan style dodgy piece of dirt.”

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Posted 3 years ago

“Wanted to buy from jamaco and realised when I get to the final part , they will want me to join a credit payment of sort which am not interested in. There’s no way to buy without not agreeing to their credit terms. Had to quit and when I checked other people’s views, am happy I didn’t purchase from this site . All thanks but no thanks to them ..”

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Posted 3 years ago

“Fourth request for them to collect a return that was way too big. Each time, they promise it will be collected next day - MY ARSE!!!!”

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Posted 4 years ago

“Ordered on the sat before christmas. Next day delivery. On site offered standerd delevery free. But paid for next day. Arrived on the friday. Was then offered £1 refund as difference in price . They dont care less.”

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Posted 4 years ago

“Really bad delivery times when sent from suppliers.”

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Posted 4 years ago

“Can you please check your internal people as there are absolutely rottone staff you got. I have not create any account to your online shopw but I keep receiving items. I returned it already and have proof of returned. But there was the first delivery that was delivered in the morning and was pick up back in the afternoon. Of course I have to give it back as he introduced himself from hermes courier company (same company that deliver the item that morning). Now I am contacting you for so long waiting in your contact fone number 25minutes and no answer. Finally, when I spoke to one of your staff, they do not settle the case and have not deleted my account as I still received some item the other day... What a nightmare!!!! Please call me 07748928942”

Helpful Report

Posted 4 years ago

“Ordered an Xbox one and paid online. Next day order had been cancelled and I was promised a refund in 5 working days. 5 working days later, no refund. I spoke to customer service who promised the refund again, in 5 working days. 5 working days later, guess what? No refund. I speak to another member of customer service who explain that the refund was not processed last time and they are very sorry, but they have processed it now and I will receive it in 5 working day’s. So, today is 5 working days later and??? No refund. So I spoke to customer services yet again who yet again promise my refund in 5 working days. I lodged a complaint of non receipt of goods with my bank last week, so if I do not receive the promised refund this time, my bank will refund it to me, thankfully. Absolute nightmare!”

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Posted 4 years ago

“Terrible customer services and goods faulty after one wear, do not bother with them. Total waste of t8me”

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Posted 4 years ago

“I paid for next day delivery on Jacamo, I am going on holiday so there will be nobody at home to get the delivery, also i spent all my money with you guys for me and my sons holiday clothes, so now i will have to spend my holiday money on other clothes , this i cannot afford, i actually changed my order to items that were available next day delivery,I trusted your company to deliver what you said you would do and you didnt, i will make it a priority on social media to warn other families not to believe in what is advertised on your website. Samuel Roddie”

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Posted 4 years ago

“Terrible customer service. Emails are rude or just copy & pasted standard replies. They refuse to replace faulty items and take weeks to issue refunds. AVOID!”

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Posted 4 years ago

“Customer service is terrible”

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Posted 4 years ago

“Customer service is terrible. Refuse to replace faulty items, they take 2 weeks to refund them instead and leave you to make another order. Email communication is entirely just copied & pasted standard responses.”

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Posted 4 years ago

“Bought some jeans - OK..after 2 months ..the zip went..sent a pic..they said return the jeans ..did...then had 10 EMAILS TO AND FROW AS TO TRY TO UNDERSTAND PROBLEM THEN WILL TAKE TWO WEEKS TO GET THE REFUND..THEN OF WE HAVE NOT RECEIVED IT..CAN YOU PROVE YOU SENT IT !!!!!!!..YOU ARE KIDDING ME!!!!!!..THANK GOD ONLY £ 20 POUNDS ...!!!!! never use thIS SITE crooks!!!!!!”

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Posted 4 years ago

“Do not in any circumstances use this company outright awful experience.holding back refund for selling faulty goods. Have been in touch with trading standards who I gather no of this company”

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Posted 4 years ago

Jacamo is rated 2.6 based on 150 reviews