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Jacamo Reviews

2.6 Rating 149 Reviews

39 %

of reviewers recommend Jacamo

Company Reviews

2.6

Based on 149 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Read Jacamo Reviews

About Jacamo:

Jacamo is not ordinary menswear collection. Its a Big size menswear, from big brands like Ben Sherman, Lonsdale and Caterpillar, with sizes up to 5XL.

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“__ DO NOT USE ___ Placed an order in January - payment given. Goods Failed to arrive - refund issued - all good. 64 days later - take full payment without any notice or reason!! Now refuse to answer e-mails. Crooks or Useless ???”

Posted 1 year ago

“Their customer services lied to me in a chat conversation twice, lied regarding deliveries and have still not dealt with my complaint 2 months later. These are cowboys that sell cheaply made items AVOID, AVOID, AVOID !!”

Posted 1 year ago

“My best friend spent around £200 from them. He’s been paying back for the past few years and it kept going up. I ended up giving £750 to pay off the balance that it had built up to. This isn’t a real clothing business. It’s a payday loan style dodgy piece of dirt.”

Posted 3 years ago

“Absolutely terrible customer service, 15 minutes live chat and hardly a basic grasp of English language. Cant sign in even with account no, but saved me the bother now because after years of being a customer will now be closing my account. I will not have to be spoken down to by these incompetent lazy unhelpful individuals any more. Good luck Jacamo you are heading for a big fall if you carry on treating customers in this way. No customers = no customer services=no jobs for these morons”

Posted 6 years ago

“I would give no stars if i could! Poor customer service! That's when you actually get hold of someone, very rude and they talk down to you! The quality of the clothes are poor and i have received damaged items numerous times, i think this is shocking. The charges they add for sending you a letter is extortionate, BEWARE! I wouldn't waste my money if they were the only male clothes store in England!”

Posted 6 years ago

“Don't buy tech from this joke of a company. They'll wait a few days and then cancel your order. Then it's too late to reorder from any other firm as PS5 bundle offer has been sold out! Useless.”

Posted 5 months ago

“Customer service is pretty good when you get in touch with an issue. It's just this constant having to re-order when there is an issue, I just wanted some shirts that fit, and ordered first time, didn't fit (that's totally my fault.) Returned. takes up to 10 days to get a refund. So I ordered the smaller size so I'm not waiting, they turn up worn out and filthy, damaged too. Get in touch with customer services, they handle it well. 15% off and free next day delivery, great, that package turns up and there is stuff missing. Rather than send out another it's a refund and re-order game. So what started as me wanting a few shirts has turned into a massive hassle with goodness knows how much of my money in limbo and going back and forth to shops to return parcels.”

Posted 7 months ago

“Set up and account, given a credit limit and when I placed my first order a few days later they cancelled the order and removed my credit limit with absolutely no contact regarding the matter. Customer service is useless, just fob you off with copy and paste replies. This will have now have an impact on my credit file, so they will be reported the the financial ombudsman. Avoid this company!”

Posted 8 months ago

“Great range of styles and sizes , reasonably priced , but why on earth do the use Evri as their courier . Absolute shambles of a company. Lost 2 deliveries in 3 weeks . Please use another courier .”

Posted 9 months ago

“Terrible customer service. Was supposed to receive my parcel 2 days ago. It just says delayed, no explanation, no way of finding out more info. Awful won't use again”

Posted 1 year ago

“I placed an order for a coat. Delivery stated 3-5 days which meant it would arrive for when I needed it. I checked the email receipt and the delivery was scheduled for much later. I contacted customer services to cancel my order to be advised that they didn't have the item in stock - it would be another 8 days before they took delivery of it. The money as taken from my bank and they refused to refund until they had the item in stock.”

Posted 1 year ago

“My Son ordered 3 T-Shirts for £15. He has paid for them. Been bombarded with texts every month saying he owes more money. So far, he has paid £46. I understand interest gets added!!!! But he just wants to pay it off, and close the account. Let him do it Now. I am contacting the financial Ombudsman & Citizens advice Bureau. You are a bunch of thieves”

Posted 3 years ago

“Take a good look at your reviews. Your statements are misleading. Your online shop is faulty. Your next day delivery promise doesn't apply to all items. Your customer service is farcical. Your products however are good but I will no longer shop with you because of the many misdemeanours.”

Posted 3 years ago

“Ordered and paid for a pair of wide fitting shoes, which were so narrow i couldn't get them on. Waste of £44.”

Posted 3 years ago

“Issues with direct debit payment - Have always had a DD to pay as this ensures that the payments are received and I dont get penalised. However, over the last 4 months my DD's never came out and I have received charges, I did contact customer services and a snotty advisor pointed out the T&C's of my credit agreement (which I totally understand) but my issue was with the fact that my payment failed even though I had the funds available. Although my DD is still, supposedly, in place I now make manual payments. Once repayed I will certainly be closing my account.”

Posted 3 years ago

“Wanted to buy from jamaco and realised when I get to the final part , they will want me to join a credit payment of sort which am not interested in. There’s no way to buy without not agreeing to their credit terms. Had to quit and when I checked other people’s views, am happy I didn’t purchase from this site . All thanks but no thanks to them ..”

Posted 3 years ago

“Fourth request for them to collect a return that was way too big. Each time, they promise it will be collected next day - MY ARSE!!!!”

Posted 4 years ago

“Ordered on the sat before christmas. Next day delivery. On site offered standerd delevery free. But paid for next day. Arrived on the friday. Was then offered £1 refund as difference in price . They dont care less.”

Posted 4 years ago

“Really bad delivery times when sent from suppliers.”

Posted 4 years ago

“Worse service ever been promised on 5 occasions returns would be collected still haven't been and still no credit absolutely awful.”

Posted 4 years ago

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Jacamo is rated 2.6 based on 149 reviews