“Change interest rates on goods already purchased so eg a grand on the catalogue Apr changed over night from 34.9 to 39.9 on items purchased on a different APR. Clothing over priced. Complaints department are absolutely a waste of time.
Monthly direct debit, no no no not with these crooks. They do 28 daily so eventually it will lapse eg 2 days before you are due to be paid from your job. The direct debit will bounce then they charge £12.
On every level a sxxt company. Not to mention a year or so ago my account was hacked due to their systems. Some moron ordered a laptop to somewhere in Manchester.
Il pay this down and shut down. DONT MAKE THE MISTAKES I HAVE.”
“I was a little concerned when I didn't receive an email confirming my order. As it was a Sunday I gave them the benefit of doubt. I then tried to log into my account but details were not recognised. So, I clicked on "forgotten details" to receive an email to reset password. Guess what.... no email received. I have looked everywhere on their site to see where they are based, guess what..... no information whatsoever.
Got a feeling this isn't going to end well.”
“Don't buy tech from this joke of a company. They'll wait a few days and then cancel your order. Then it's too late to reorder from any other firm as PS5 bundle offer has been sold out! Useless.”
“Customer service is pretty good when you get in touch with an issue.
It's just this constant having to re-order when there is an issue, I just wanted some shirts that fit, and ordered first time, didn't fit (that's totally my fault.) Returned. takes up to 10 days to get a refund. So I ordered the smaller size so I'm not waiting, they turn up worn out and filthy, damaged too. Get in touch with customer services, they handle it well.
15% off and free next day delivery, great, that package turns up and there is stuff missing. Rather than send out another it's a refund and re-order game.
So what started as me wanting a few shirts has turned into a massive hassle with goodness knows how much of my money in limbo and going back and forth to shops to return parcels.”
“Set up and account, given a credit limit and when I placed my first order a few days later they cancelled the order and removed my credit limit with absolutely no contact regarding the matter.
Customer service is useless, just fob you off with copy and paste replies.
This will have now have an impact on my credit file, so they will be reported the the financial ombudsman.
Avoid this company!”
“The clothes are great, but the worst customer service in the game. Had an issue were the website reverted my delivery address to an old address and I couldn't get hold of anyone after hours of trying. Truly poor.”
“Great range of styles and sizes , reasonably priced , but why on earth do the use Evri as their courier . Absolute shambles of a company. Lost 2 deliveries in 3 weeks . Please use another courier .”
“I have been a satisfied customer of Jacamo for quite some time, but my recent encounter has left me thoroughly disappointed. Today, I attempted to raise a complaint concerning an unsatisfactory return experience and the condescending manner of a support agent. To my surprise, the courier left without collecting the package, causing inconvenience and frustration. When I contacted the Customer Support Chat, the agent was "Jody," I was informed that I had to stay home for another day for another courier to come collect. This response seemed like a joke to me.
Furthermore, when I expressed my desire to file a complaint regarding Jody's conduct and the mishandling of the return process, I was met with resistance. I encountered a complete lack of empathy and was redirected to pursue alternative complaint channels. This dismissive attitude left me disheartened, as it conveyed a lack of concern for customer satisfaction.
Unfortunately, this incident has tainted my opinion of Jacamo's customer service. It is disconcerting to experience such unprofessional behavior, especially when attempting to address a valid issue.
TLDR: my recent experience with Jacamo's customer service has been extremely disappointing. The mishandling of my return, combined with the dismissive response to my complaint, has left me questioning the company's commitment to customer satisfaction. I hope that Jacamo takes this feedback seriously and takes steps to improve their customer service in the future.”
“__ DO NOT USE ___
Placed an order in January - payment given.
Goods Failed to arrive - refund issued - all good.
64 days later - take full payment without any notice or reason!!
Now refuse to answer e-mails.
Crooks or Useless ???”
“Whatever you do, do not open an account and start ordering from this company! Trying to charge me since November of last year for an order I never received as the courier Evri (no surprise there, then) lost the parcel. Since then, I’ve made numerous complaints which apparently should be dealt with within eight weeks but four months later I’ve not had one single call or email to deal with this, but all this time my credit score is taking a massive hit as the amount of this order I never actually received keeps being taken off and then put back on my closed account making it look like I keep applying for new credit with them. Even though like I previously mentioned, the account has now been closed so how the hell does that happen?! Because of this, apparently the complaint will no longer be dealt with so it’s just gonna carry on and on!”
“Ordered my favorite mens fragrance TOM FORD paid fr quick delivery & Excellent service start to delivered kept up to date with EVRi emails, Service was so good & quick i ordered again. I've shopped with many big name stores on-line but 100% HONESTLY JACAMO HAS BEEN BY FAR THE MOST EFFICENT & CUSTOMER CARE 2nd TO NONE. VERY IMPRESSED & VERY DECENT PRICES TOO FOR TOM FORD PRODUCTS. THANK YOU JACKAMO & EVRi.”
“DO NOT USE this company ordered goods on the 5th November paid for next day guess what it didnt arrive eventually got an answer and told it would arrive by the 8th did not arrive. So checked my account order shown as despatched clicked track this order and EVRI who are shocking at the beast of time states we are expecting your parcel....so back onto customer service and guess what get connected to chat but then get disconnected!!...Then to top it off check my credit card and they have taken the money for goods they have not even sent out yet..so now i will be calling my credit card company and provide them the details of my order and your tracking number and try and get my money back as your customer service team seem happy to avoid dealing with customers you have fleeced!!!”
“Their customer services lied to me in a chat conversation twice, lied regarding deliveries and have still not dealt with my complaint 2 months later. These are cowboys that sell cheaply made items
AVOID, AVOID, AVOID !!”
“Terrible customer service. Was supposed to receive my parcel 2 days ago. It just says delayed, no explanation, no way of finding out more info. Awful won't use again”
“I placed an order for a coat. Delivery stated 3-5 days which meant it would arrive for when I needed it. I checked the email receipt and the delivery was scheduled for much later. I contacted customer services to cancel my order to be advised that they didn't have the item in stock - it would be another 8 days before they took delivery of it. The money as taken from my bank and they refused to refund until they had the item in stock.”
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Jackie
1 review
GB
Rated 1 out of 5 stars
Absolutely TERRIBLE
Absolutely TERRIBLE
PAID EXTRA FOR NEXT DAY DELIVERY AS WE GO CAMPING TOMORROW AND NEED THE ITEMS 3 DIFFERENT PARCELS - THIS WAS SUNDAY... STILL WAITING AND NO ANSWERS FROM CUSTOMER SERVICES ON WHEN I WILL GET THEM.
I ORDERED A STROLLER A COUPLE OF MONTHS AGO THE WHEEL FELL OFF WITH MY SON IN IT ON A BUSY ROAD! ID USED IT ONLY TWICE. TOOKS WEEKS FOR A REFUND AND I REORDERED A DIFFERENT STROLLER (hopefully this doesn't break if I ever receive it that was the 9th August it was ordered) AND THAT STILL HASNT ARRIVED.
AVOID!!!!!!”
“Very bad experience with this company, never receive my order never received any update when I contacted they they told me that the delivery company lost my parcel....very nice reson. Never recommend to anyone.”
