“Ordered an Xbox one and paid online. Next day order had been cancelled and I was promised a refund in 5 working days. 5 working days later, no refund. I spoke to customer service who promised the refund again, in 5 working days. 5 working days later, guess what? No refund. I speak to another member of customer service who explain that the refund was not processed last time and they are very sorry, but they have processed it now and I will receive it in 5 working day’s. So, today is 5 working days later and??? No refund. So I spoke to customer services yet again who yet again promise my refund in 5 working days. I lodged a complaint of non receipt of goods with my bank last week, so if I do not receive the promised refund this time, my bank will refund it to me, thankfully. Absolute nightmare!”
“Recently Jacamo has fallen very short of what should be good customer service
Despatch seems to be very slow of late. Orders can sometimes take 3 days to even leave the warehouse!
On two recent occasions orders of jeans have been completely the wrong size, way too small even though the label was correct.
When I returned them post & packing was not automatically refunded. I had to specifically ask for it as Jacamo had sent me the wrong sized item.
Please Jacamo, sort your service out and return to the good old days when orders were dispatched within hours and the garments were always the size ordered
Also Live Chat is so rarely available. What is the point of advertising it?”
“Iv been with jacamo for 7 years and always been happy even told people about them have spent £1000,s with them …..BUT now they have change over to w willaims omg what hell they putting me tho
1 I could not het onto site ,,,,,they sorted that
2 get on site now but have no balance and no where to make a payment
3 write in 3 times get promise it be sorted ,still waiting ??????
4 get letters saying im a good customer and can you help lol what a joke
5 keep hitting me with late chargers when its your flute
6 NOW TO TOP IT ALL YOU HAVE NOW LET CREDIT PEOPLE NO IM LATE WITH PAYMENTS
7 im disabled have a problem getting out why I like you lot as could be done on line ,and if you wish me to pay in bank I need slips
so everone just take care they love you when you spending but when they much up they make your life hell ,”
“I paid for next day delivery on Jacamo, I am going on holiday so there will be nobody at home to get the delivery, also i spent all my money with you guys for me and my sons holiday clothes, so now i will have to spend my holiday money on other clothes , this i cannot afford, i actually changed my order to items that were available next day delivery,I trusted your company to deliver what you said you would do and you didnt, i will make it a priority on social media to warn other families not to believe in what is advertised on your website.
Samuel Roddie”
“Terrible customer service. Emails are rude or just copy & pasted standard replies. They refuse to replace faulty items and take weeks to issue refunds. AVOID!”
“Customer service is terrible. Refuse to replace faulty items, they take 2 weeks to refund them instead and leave you to make another order. Email communication is entirely just copied & pasted standard responses.”
“Bought some jeans - OK..after 2 months ..the zip went..sent a pic..they said return the jeans ..did...then had 10 EMAILS TO AND FROW AS TO TRY TO UNDERSTAND PROBLEM THEN WILL TAKE TWO WEEKS TO GET THE REFUND..THEN OF WE HAVE NOT RECEIVED IT..CAN YOU PROVE YOU SENT IT !!!!!!!..YOU ARE KIDDING ME!!!!!!..THANK GOD ONLY £ 20 POUNDS ...!!!!! never use thIS SITE crooks!!!!!!”
“Do not in any circumstances use this company outright awful experience.holding back refund for selling faulty goods.
Have been in touch with trading standards who I gather no of this company”
“24/05/2019 I make an order with next day delivery, 25/05/2019 delivery never arrive, got copy of fake signature image, and message as delivery been made! For two weeks I try to contact customer services of Jacamo, bad luck, provide them with all information they asked, and only get a negative response from them, still have no my goods, and no money for missing goods by Jacamo,
Very bad attitude, very bad customer services!”
“I get emailed everyday and I can’t log on. I can’t cancel as system doesn’t recognise password. If I can’t log on stop emailing me. There is no way to reset password with ringing and being charged. I can’t cancel account as I can’t log on. It’s a catch 22 . It’s stressful”
“I have no idea if it's the Jacamo people themselves or the utterly appalling delivery people they use - but don't count on them, they will in all probability let you down.
I ordered a shirt to wear for my daughters wedding (many days ahead). Two days before I get a message saying they tried to deliver but nobody was in (lie number one). The next day they say it's been delivered (lie number two). Later that day they say the parcel has been damaged and returned to the warehouse (which may or may not be true). Disgraceful service, all they can do is offer a refund, not even an apology for the lies.
Unless you don't mind being taken for a fool my advice is simply to avoid them - and their dreadful lies.
Dr Anthony Johnson”
“Ordered xmas presents from yourself for my partner but because you use Hermes to deliver items which as said delivered but still haven’t received x3 items!! I won’t be ordering again as items have been stolen and I am now out of pocket!!”
