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Jacamo Reviews

2.6 Rating 149 Reviews

39 %

of reviewers recommend Jacamo

Company Reviews

2.6

Based on 149 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Read Jacamo Reviews

About Jacamo:

Jacamo is not ordinary menswear collection. Its a Big size menswear, from big brands like Ben Sherman, Lonsdale and Caterpillar, with sizes up to 5XL.

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Anonymous

Anonymous // 01/01/2019

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“Very bad at rectifying their own mistake. You need to think if you want to spend hours of your time dealing with an inept customer services department before buying from them.”

Posted 5 years ago

“Waiting 5 days for receiving email that my order was cancelled because shoes are not in stock plus 4 days waiting to get my money back Extremely poor customer service Disappointed”

Posted 5 years ago

“Just bought a white shirt because I needed next day delivery. It came the next day but a few black marks on it and the material is very very thin. I have not returned it as I needed it for the next day but I will not be ordering another one.”

Posted 5 years ago

“The most disgraceful customer service on the planet. Treated me like a piece of dirt. Someone needs to take this business to task. Stained my credit rating for a pathetic few pounds without any checking despite the money being paid. Couldn't care less about their me. Utter rubbish, The complaints team are like robots, sounds dreary as hell, and have absolutely no skills in dealing with customers that are upset. RUBBISH I wish I NEVER got involved with this business.”

Posted 5 years ago

“Ordered a blazer last weekend, on the website it said 'in stock" and at checkout it said it will be delivered within 5 working days. This was perfect for me, because I need to wear it tomorrow i.e. Saturday. On Tuesday, I received the pin code I will need while collecting the parcel from the nearby collection point. Worried that email asked me not to go to pick until we have sent another email to do so. I called the customer centre and lady told me I shall receive it within 2 days. On thursday, I received another email order has been dispatched and I shall receive it in 5 days. So I wont be able to wear it on Saturday for the occasion I bought it. I have not even received the order, I do not know whether it will fit or about the quality and I am already disappointed and gutted. This company keeps you in dark, does not give you an exact idea of when to expect the item but is ready to sell the stock it has of its own or third parties. Just avoid it. They will let you down in one way or other.”

Posted 5 years ago

“Received item which was to big, customer service were great full refund in days,”

Posted 5 years ago

“Great company pay for the years delivery up front bargain if some thing doesn't fit its collected from your door no hassle”

Posted 5 years ago

“Return an item because it did not fit and somehow they have decided it has been worn when it had only been tried on. They returned it back to me and put the word 'sharkey' between my.first and last name. Total joke and have lost me and my family as customers.”

Posted 5 years ago

“Very friendly staff and fast shipping”

Posted 5 years ago

“Fast free delivery, would use again as this was a top service with a good price for my product I purchased, keep up the good work”

Posted 5 years ago

“Easy to find what i wanted...delivery was quick and efficient...kept me informed about my parcel,have no hesitation in using on a regular basis in the future!!!”

Posted 5 years ago

“Excellent service great prices and quick delivery.”

Posted 5 years ago

“Supplying clothes that fit and with a very fast delivery time”

Posted 5 years ago

“Absolutely brilliant they helped me out all the time I was there”

Posted 6 years ago

“Great selection of clothes but also have other useful websites to use on the same account”

Posted 6 years ago

“Absolutely terrible customer service, 15 minutes live chat and hardly a basic grasp of English language. Cant sign in even with account no, but saved me the bother now because after years of being a customer will now be closing my account. I will not have to be spoken down to by these incompetent lazy unhelpful individuals any more. Good luck Jacamo you are heading for a big fall if you carry on treating customers in this way. No customers = no customer services=no jobs for these morons”

Posted 6 years ago

“I would give no stars if i could! Poor customer service! That's when you actually get hold of someone, very rude and they talk down to you! The quality of the clothes are poor and i have received damaged items numerous times, i think this is shocking. The charges they add for sending you a letter is extortionate, BEWARE! I wouldn't waste my money if they were the only male clothes store in England!”

Posted 6 years ago

“I made an order from Jacko. My husband is fairly large and struggles to buy tops which cover his belly!! All designer's have no idea how to make clothes for the larger man. They think by making them the width of a tent it will fit. What they fail to realise is they need extra material in the length to go over the large stomach. Anyway we ordered some t-shirts in a 3xl but for the taller man, hoping this would give him the extra inch he always needs. Low and behold they fit perfectly. Not draping like a tent and the length was great.( He is 6ft and has a 54inch chest). If this helps anyone. We ordered Sunday lunch time and it was here mid morning on Monday.”

Posted 6 years ago

“Jacamo advertise clothes for larger people but when you order anything online they never have the anything larger than 1XL . I have now given up with Jacamo its a waste of my time. They say they have new lines in, but when you go online they only have small , medium or large none of the bigger clothes and this is what they are supposed to be selling larger clothes. its a joke, i have complained to Jacamo but they don't listen, don't care and they charge too much intrest . the online automated system is impossible to use, it doesnt understand what your saying then puts you through to a person . a very very poor comapany to deal with”

Posted 6 years ago

“Jacamo always deliver quickly and returns are very easy if necessary. They offer a good range of products at very reasonable prices, especially if you can get them in the sale. All in all a very positive experience shopping with Jacamo so far.”

Posted 6 years ago

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Jacamo is rated 2.6 based on 149 reviews