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Jacamo Reviews

2.6 Rating 150 Reviews

39 %

of reviewers recommend Jacamo

Company Reviews

2.6

Based on 150 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Read Jacamo Reviews

About Jacamo:

Jacamo is not ordinary menswear collection. Its a Big size menswear, from big brands like Ben Sherman, Lonsdale and Caterpillar, with sizes up to 5XL.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a phone from jacamo for a Christmas present and it never arrived. Went missing at the parcel force delivery centre. 5 weeks on 1 phone call on hold for over 30mins at premium number. 😡😡😡 which the customer service agent was useless and couldn't understand the queen's English. They asked my email to contact me. Then nothing got sorted. Numerous emails later to then be told have I filled in a item missing from. No I haven't as your all useless 🤣. Jacamo are jokers. They are going to start charging me soon for no item. I don't want to rate them 1 star tbh. More - 10 is adequate.”

Posted 2 years ago

“10 times now I have raised and followed up on a very simple matter for non-delivery of goods. Your customer service agents are by far the worst I have ever experienced and the utter lack of ability to read what the customer has spent time writing is pathetic! We do not add information to the conversation, so as it can just be ignored and have MORE of our time wasted. This is beyond awful and I will most likely be closing my account down due to these experiences!”

Posted 2 years ago

“Rubbish company will not be buying anything again from them, Take a bit of advice you buy you find the item wrong or not as you wanted and have to return for a refund, You fill out a return form and arrange a courier pickup for the next day, The next day comes and goes then the next day and the next , so you ring jacamo to speak to someone, it takes over 30 minutes for the call to be answered, and the they ask you to fill out the fu#*#ng form again you have already filled out and you go around in circles again, BEWARE do NOT shop with jacamo over the Christmas period or you will be sorry you did, Check out there reviews Wish I had.”

Posted 2 years ago

“Purchased from Jacamo. They took my money and promised 24 hour delivery. It never arrived (Hermes). No surprise there. Jacamo will not reply and give any information on my order. Wanted 24 hour delivery and thought I'd use Jacamo. Wish I had read reviews 1st. Take time to look into a company before buying online. There are company's out there like Jacamo who will take your money and then not deliver.”

Posted 2 years ago

“Gradual deterioration on the quality of supplied goods, poor delivery service. All in all a gradual decline of a once good company - time we now part”

Posted 2 years ago

“Poor tried 3 times to purchase on line website has fault Gave up and ordered elsewhere”

Posted 2 years ago

“1 star: Bad 4 days ago Bought a suit for my sisters wedding… Bought a suit for my sisters wedding the week prior to it waiting for my order three days before the wedding they decided to message me saying they’re no longer had it in stock a pair of trousers but they process the rest of my order and sent me half a suit will cost me £200 I found them got it sorted out got a refund Pending into my account they told me to to refuseDelivery where arrives but that didn’t arrive till 12 pm Friday I’m a sister was married 10 am Friday so I had to fork out another £200 on the suit So that’s now £400 down Then they send me a message today telling me it could be up to 14 days to receive my money back absolute shocking I would never order from here again poor customer service dreadful”

Posted 2 years ago

“Ordered an item from Jacamo which they're Web site stated was in stock and paid for 5 working days delivery. Now 7 working days later have still not received my item called to enquire about itand was told I would not reserve it for another 2 days. When I had a look on Hemes site and used my tracking number it hasn't even been sent out yet. Looks like this will be my last purchase from Jacamo. Shame I had to give them 1 star to send this review should be a 0 star on there.”

Posted 2 years ago

“Refunded money taken back from my account with no reason of explanation. Also, they sent me an empty bag instead of my order. Customer service is awful”

Posted 2 years ago

“Very poor customer service awful, complaints are ignored and poor excuses are given, all round very poor customer service and I would highly recommend you shop elsewhere”

Posted 2 years ago

“They have no security in setting up an account. Someone has set up an account in my name got £850 worth of credit and no checks They dony care shocking”

Posted 3 years ago

“My Son ordered 3 T-Shirts for £15. He has paid for them. Been bombarded with texts every month saying he owes more money. So far, he has paid £46. I understand interest gets added!!!! But he just wants to pay it off, and close the account. Let him do it Now. I am contacting the financial Ombudsman & Citizens advice Bureau. You are a bunch of thieves”

Posted 3 years ago

“Take a good look at your reviews. Your statements are misleading. Your online shop is faulty. Your next day delivery promise doesn't apply to all items. Your customer service is farcical. Your products however are good but I will no longer shop with you because of the many misdemeanours.”

Posted 3 years ago

“Terrible experience. I ordered a graphics card from them... I then called them after I had ordered it to Ensure that the order had gone through and would be fulfilled. I was informed that YES the order was already approved, So I went and cancelled a pre-order I had with another supplier. The next day I was told my order would be cancelled......So I lost my position in the previous suppliers queue and now have to queue all over again and no sign of any sort of genuine remorse for the terrible customer service. Will not use again”

Posted 3 years ago

“You delivered my parcel to the wrong address.”

Posted 3 years ago

“The most awful company if I could give0-I would been trying to return a broken cooker hob for 3mths that they have charged to my account now they are sending arrears letters all I want is them to credit the account and take away the broken cooker have been told I was rude, been lied to so many times by them wasted so much time on the phone sent emails nothing gets sorted AVOID THEM”

Posted 3 years ago

“Don't even attempt to shop from this company. I have tried to order 5 times from this company and every time my order has been rejected. Keep in mind 4 of these were cash orders, so each time they have put funds in my account on hold. All together totaling nearly £800 I currently can't use. So why was the initial order rejected? Because when I opened my initial account I clicked apply for credit and was told I was successful and given a credit limit. Then when I actually placed my order it was canceled because apparently I hadn't passed their credit criteria. So why give me a credit limit? I then paid cash. Next day no coat arrives and I check my account history. Order cancelled? I ring up and ask why? Apparently they don't accept Capital One. Okay, odd one but why put funds on hold? So I then I tried to pay with Barclay Card. Cancelled. I wonder have I done something wrong. So I tried again. Next day no coat arrives. So I check order status. Cancelled. I then contact Jacamo to ask why my order has been cancelled. They claim as I have a credit account I can't use the same account to pay cash, so I need a new account. Again this makes no sense as if I can't pay by cash on that account then why put funds on hold on my account? Or we don't Jacamo just state this on there website? Anyway getting pretty annoyed I open another account and make sure I DON'T press apply for credit. I then proceed to place the order paying CASH... Order cancelled. I then proceed to contact Jacamo again and ask what this time has made them cancel my order. I was told unfortunately when I placed my order I failed their credit check. I then pointed out this was a cash account, to which the person I was speaking to agreed but said that was the message from credit control. I then asked surely I could pay cash still? To which is was told "unfortunately it doesn't look like it"... And that was that. I officially give up on Jacamo and brands owned by the same group and then found the same coat elsewhere for cheaper. Please avoid this company unless you have unlimited time to deal with them and unlimited funds to be put on hold.”

Posted 3 years ago

“Don't even attempt to shop from this company. I have tried to order 5 times from this company and every time my order has been rejected. Keep in mind 4 of these were cash orders, so each time they have put funds in my account on hold. All together totaling nearly £800 I currently can't use. So why was the initial order rejected? Because when I opened my initial account I clicked apply for credit and was told I was successful and given a credit limit. Then when I actually placed my order it was canceled because apparently I hadn't passed their credit criteria. So why give me a credit limit? I then paid cash. Next day no coat arrives and I check my account history. Order cancelled? I ring up and ask why? Apparently they don't accept Capital One. Okay, odd one but why put funds on hold? So I then I tried to pay with Barclay Card. Cancelled. I wonder have I done something wrong. So I tried again. Next day no coat arrives. So I check order status. Cancelled. I then contact Jacamo to ask why my order has been cancelled. They claim as I have a credit account I can't use the same account to pay cash, so I need a new account. Again this makes no sense as if I can't pay by cash on that account then why put funds on hold on my account? Or we don't Jacamo just state this on there website? Anyway getting pretty annoyed I open another account and make sure I DON'T press apply for credit. I then proceed to place the order paying CASH... Order cancelled. I then proceed to contact Jacamo again and ask what this time has made them cancel my order. I was told unfortunately when I placed my order I failed their credit check. I then pointed out this was a cash account, to which the person I was speaking to agreed but said that was the message from credit control. I then asked surely I could pay cash still? To which is was told "unfortunately it doesn't look like it"... And that was that. I officially give up on Jacamo and brands owned by the same group and then found the same coat elsewhere for cheaper. Please avoid this company unless you have unlimited time to deal with them and unlimited funds to be put on hold.”

Posted 3 years ago

“First experience ordering from them and it has been so so bad! The promised fast delivery and we have been waiting for over a week. Called customer service yesterday and firstly they lied to us saying that they attempted to deliver, when have been at home the whole week. Then they told us that they were only 2 items available for delivery out of the 5!!! Terrible customer service!! We then decided to cancel the order and we are waiting for a refund! They didn't even had the decency of sending a cancellation email back to us! But they took the money from my account in less than 10 mins!!”

Posted 3 years ago

“Jacamo are advertising falsely a service that's not available. They do not offer next day even though the website say so. They also say fastest but the customer service team do not know what this is as they refer to express. Anyone ordering clothes on next day from 20th November till now can phone and receive a full refund. If you also pay for the subscription service you are entitled to a part refund. False representation and they will not remove it probably as they make so much. Martin Lewis will investigate and hopefully show them as the con artists they are.”

Posted 3 years ago

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Jacamo is rated 2.6 based on 150 reviews