“Overall good experience, Japan centre stocks a lot of great items. My only criticism is that shipping takes a while, i tried ordering from their bakery twice but each time items expired very quickly and weren't at their best just because shipping took so long :(”
Dear Customer, Thank you for your feedback. We are sorry to hear that you are not fully satisfied with the bakery goods received. Items from our fresh bakery range are always made to order and included on the day of dispatch, for delivery within one business day. The bakery goods then need to be consumed on the day of arrival (this applies to our donut range) or in a 1-2 day range, due to the fresh nature of the items. Best regards, Japan Centre Online
“I have been using the Japan Centre for my sushi rice for a number of years and always received first class service.
I have recently moved to trying various miso pastes with similar success.
I unhesitatingly recommend Japan Centre.”
“Without the Japan centre I couldn't cook all the delicious Japanese food I love. The parcels arrive properly packed and opening them is always a thrill.”
“Excellent products and service, I will definitely buy again. It's great to be able to have the wonderful Japanese agriculture products in UK, plus the customer service does very well.”
“I like the good service and helpful staff when visiting. and the prompt delivery to my home in the west country ( a £100 rail trip is the alternative!)
One concern, was the production dates/ use by on rice in the online photo was for an older batch. When in store I noticed the rice was more recent. thus I bought a small pack on line.
you ask below for me to review the good below, none are yet opened :)”
“I have ordered these Senbei (mostly the BEIKA green and blue flavours) and one of these was totally crushed and, therefore inedible.
I do NOT require a replacement but I thought you should be aware of this. I apologise but I threw it away and have no photo.
Thank you.”
Dear Customer, Thank you for your review. We are very sorry to hear that that one item in your order arrived damaged. We have been in touch in regards to this to rectify the issue. Please always feel free to contact our customer service team via enquiry@japancentre.com - we will always do our best to set things right. Best regards, Japan Centre Online
