Charming spot with great service. Breakfast could have more variety though.
Ajay Singh
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We had a really memorable stay with the Phoenix hotel. The staff were so personable and took the time to make us feel welcome and navigate our way around Hakuba.
We enjoyed a daily breakfast at Mimi’s restaurant every morning, there was a wonderful continental breakfast offered and in addition a full cooked breakfast!
The room was a traditional
Japanese room with a futon and we enjoyed ten hours plus sleep every night.
The in house Onsen completed our cultural immersion!
Elizabeth Swan
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A great clean place to stay in a central location close to all amenities, the room standards were the best
Mark Hudston
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Great place we enjoyed our stay. Only small complaint was no coffee there was a Nespresso machine but no pods and no where to buy them. We were given some coffee for a filter/plunger but there was neither in the apartment
Angela Taylor
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This place is a little off the beaten track but that only adds to the charm and the van that comes with the house means its simply not an issue. Indeed it allows you to venture to nearby resorts with ease.
The place was so warm and comfortable that if we hadn't had been able to ski on a given day we would have happily hung out by the fire.
Japanese bathroom a big hit with all! We will be back!.
Sean Russo
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Lovely and cozy hotel located at the heart of Upper Hirafu. Superb service and really convenience to have the ski shop right on the spot. Look forward to come back soon for another stay with family.
Mabel Wong
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Very clean. Great location. Very well appointed. Very nice views form the dining room as well :)
“Japan Ski Experience have been extremely helpful in the planning and organising of our ski holiday. Whilst in Japan we have had support from Sarah Mulholland that was way beyond anything we could have wished for and it made a huge difference to our stay in Japan and we cannot thank her enough. We will definitely be recommending Japan Ski Experience to our friends.”
“From the moment we arrived in Sapporo to the day we got dropped back off in Sapporo everything went smooth as silk. Have generally used another booking company so my first time with Japan Ski Experience will definitely not be my last, very, very happy with our entire trip.”
“Japan Ski Experience took the worries out of travelling somewhere we had never been. Booking accommodation and answering constant questions was an ease and very instant. Highly recommended. Would use the team again for sure.”
“Airport transfers worked like clockwork, we were very happy with the accommodation and my ski and boot rental was great. The link-up with Ski Japan was very good and we were able to arrange transport, dining etc through them.”
“The team at Japan Ski Experience are extremely helpful and reactive to requests, they assisted my family in all matters of arrangements and also our queries during our trip.”
