Charming spot with great service. Breakfast could have more variety though.
Ajay Singh
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We had a really memorable stay with the Phoenix hotel. The staff were so personable and took the time to make us feel welcome and navigate our way around Hakuba.
We enjoyed a daily breakfast at Mimi’s restaurant every morning, there was a wonderful continental breakfast offered and in addition a full cooked breakfast!
The room was a traditional
Japanese room with a futon and we enjoyed ten hours plus sleep every night.
The in house Onsen completed our cultural immersion!
Elizabeth Swan
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A great clean place to stay in a central location close to all amenities, the room standards were the best
Mark Hudston
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Great place we enjoyed our stay. Only small complaint was no coffee there was a Nespresso machine but no pods and no where to buy them. We were given some coffee for a filter/plunger but there was neither in the apartment
Angela Taylor
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This place is a little off the beaten track but that only adds to the charm and the van that comes with the house means its simply not an issue. Indeed it allows you to venture to nearby resorts with ease.
The place was so warm and comfortable that if we hadn't had been able to ski on a given day we would have happily hung out by the fire.
Japanese bathroom a big hit with all! We will be back!.
Sean Russo
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Lovely and cozy hotel located at the heart of Upper Hirafu. Superb service and really convenience to have the ski shop right on the spot. Look forward to come back soon for another stay with family.
Mabel Wong
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Very clean. Great location. Very well appointed. Very nice views form the dining room as well :)
“Every thing was arranged and organised when we got to the hotel. Japan Ski Experience went the extra mile to arrange with our hotel to book restaurants. And the customer service during the whole process was great.”
“A one-stop shop for most of the facilities, very convenient. Responses were fast and helpful. Also experiencing good hotel services and good ski classes.”
“Personal service was excellent both whilst looking for accommodation and afterwards when it came to sorting out equipment hire, transport and lift passes.”
“The attention to detail, friendly customer service and excellent quality in terms of service, accommodation, and equipment, were very much appreciated.”
“Great service, very responsive to emails and very helpful while at the snow. Even helping us book takeaway pizza after an exhausting day skiing. The shopping shuttle from our villa to the local supermarket made collecting the essentials so much easier”
“Japan ski experience made everything easy. There was plenty of choice of accomodation and there was always someone answering my emails and were very helpful with everything from transport to equipment hire. We have used them before and will do so again. Thanks Japan ski experience.”
“everything went very smoothly from booking to arriving and departing.
any issues were resolved quickly- we were issued with 10 lift passes we hadn't requested or paid for and once informed they were collected the next day, an electrical fault was inspected within an hour of us reporting it.
staff at the office were helpful and friendly
all pick ups arrived promptly
accomodation was clean and housekeeping were very unobtrusive”
