“Every thing was arranged and organised when we got to the hotel. Japan Ski Experience went the extra mile to arrange with our hotel to book restaurants. And the customer service during the whole process was great.”
“A one-stop shop for most of the facilities, very convenient. Responses were fast and helpful. Also experiencing good hotel services and good ski classes.”
“Personal service was excellent both whilst looking for accommodation and afterwards when it came to sorting out equipment hire, transport and lift passes.”
“The attention to detail, friendly customer service and excellent quality in terms of service, accommodation, and equipment, were very much appreciated.”
“Great service, very responsive to emails and very helpful while at the snow. Even helping us book takeaway pizza after an exhausting day skiing. The shopping shuttle from our villa to the local supermarket made collecting the essentials so much easier”
“Japan ski experience made everything easy. There was plenty of choice of accomodation and there was always someone answering my emails and were very helpful with everything from transport to equipment hire. We have used them before and will do so again. Thanks Japan ski experience.”
“everything went very smoothly from booking to arriving and departing.
any issues were resolved quickly- we were issued with 10 lift passes we hadn't requested or paid for and once informed they were collected the next day, an electrical fault was inspected within an hour of us reporting it.
staff at the office were helpful and friendly
all pick ups arrived promptly
accomodation was clean and housekeeping were very unobtrusive”
