Charming spot with great service. Breakfast could have more variety though.
Ajay Singh
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We had a really memorable stay with the Phoenix hotel. The staff were so personable and took the time to make us feel welcome and navigate our way around Hakuba.
We enjoyed a daily breakfast at Mimi’s restaurant every morning, there was a wonderful continental breakfast offered and in addition a full cooked breakfast!
The room was a traditional
Japanese room with a futon and we enjoyed ten hours plus sleep every night.
The in house Onsen completed our cultural immersion!
Elizabeth Swan
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A great clean place to stay in a central location close to all amenities, the room standards were the best
Mark Hudston
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Great place we enjoyed our stay. Only small complaint was no coffee there was a Nespresso machine but no pods and no where to buy them. We were given some coffee for a filter/plunger but there was neither in the apartment
Angela Taylor
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This place is a little off the beaten track but that only adds to the charm and the van that comes with the house means its simply not an issue. Indeed it allows you to venture to nearby resorts with ease.
The place was so warm and comfortable that if we hadn't had been able to ski on a given day we would have happily hung out by the fire.
Japanese bathroom a big hit with all! We will be back!.
Sean Russo
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Lovely and cozy hotel located at the heart of Upper Hirafu. Superb service and really convenience to have the ski shop right on the spot. Look forward to come back soon for another stay with family.
Mabel Wong
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Very clean. Great location. Very well appointed. Very nice views form the dining room as well :)
“Japan Ski Experience was was quick and efficient at booking accommodation for us in our apartment of choice. They were very good at following up other details sucj as transportation, lift tickets, gear hire etc as well.”
“We left our timing late in 2019 to organise, book & confirm our Jan'20 Niseko ski experience, however Ski Japan assisted to secure good ski/out accommodation at Alpen Ridge. Basically we did not get the style of accommodation we were hoping for, however we got something in a good location that accommodated us adequately given our late follow-up. Well done Ski Japan. We also explored Annupuri and the Rusutsu ski areas over our 9 ski days and that was a great experience.”
“Excellent communication on what information was needed for the bookings in terms of picks to and from location and ski gear arrived on site before we arrived. It was a bonus to have our own car to get around Hakuba to get to the ski fields and the accommodation was fantastic as well. All in all a great holiday which was very easy to navigate. Thanks! Bernard”
“Staff of Japan ski experience are ver my helpful. The hotel and ski hire company that they recommended are perfect for us. We sure will book the hotels and local tours through them for our next year 2021 Japan ski trip.”
“The booking of the trip was made so easy with the assistance of Japan Ski Experience, accommodation was excellent and close to all Hirafu has to offer. Transfers were efficient and on time,”
