JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.05

2.1 Rating 1,350 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,350 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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JD Sports 1 star review on 29th May 2025

Brett Hopkins

JD Sports 1 star review on 30th December 2024

Anonymous

JD Sports 1 star review on 22nd July 2024

Anonymous

Anonymous // 01/01/2019

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“Similar to the most recent complaints on here - all the JD sports group which includes Scott’s and Tessuti - over past 4 weeks I have ordered approx 35 items - all claim to be instock when buying . Then the problems start , lots of messages saying trying to get your order . Then all of a sudden they cancel the majority of the items and say they will refund them. No apology and no offer of a discount to compensate. Out of the 35 items I have purchased only 5 items will actually be sent . There is definitely something dodgy going on with this company and trading standards and other agencies should be looking at how they are running this business . The offer great discounts to blue light card holders but that means nothing if each item gets cancelled . It’s like they get you to buy , take your money , sit on your money for a while and then decide which items they actually want you to have ! Like I said there is definitely some kind of scam going on here . Will be boycotting all JD sports companies until this mess is sorted out .”

Helpful Report

Posted 4 years ago

“Do not buy items in this Application, it has been close to 1 month since the goods I bought were sent, but the size was wrong, and JD Sport asked to return the shoes, and served within 7 days after receiving the wrong shoes, Jd Sport will refund return the money. It's been 3 weeks since the shoes were returned, JD sport still has not returned my money. Don't be fooled by JD Sport.”

Helpful Report

Posted 4 years ago

“One of the worst experience from jd did not expect that. Order on 27 dec 2020, £300 worth shoes and cloth. Waiting for delivery 4 week since now nothing turn up. Phone them today customercare saying we lost your parcel and refunding your money back. It’s time waster and money. Big No to JD stay away. 😡”

Helpful Report

Posted 4 years ago

“Ordered in November didn’t receive parcel so called customer services to be told been delivered but to wrong address so I’m entitled to a refund did everything they asked but still heard nothing, after months of me chasing them come January they now tell me my claim is unsuccessful and I won’t be getting a refund! I’ve now sent my complaint to the financial ombudsman as this is disgusting! I’ve spent a fortune with this company in the past but will never order from here again they are nothing but scammers”

Helpful Report

Posted 4 years ago

“"DESERVE zero stars. order placed 20/12/2020. (Christmas present) and cancelled 05/01/2021 due to purchase from Footlocker (arrived in 4 days). Item saw still sent on 14th Jan even though I sent a million emails saying I don't want it. Now I have to pay to send it back and will not be paid for the postage. Ridiculous.... NEVER EVER ORDER STUFF FROM HERE AS THEY ARE UTTER RUBBISH"”

Helpful Report

Posted 4 years ago

“I ordered a pair of trainers but when I opened the box there was only one in there. When I went to school I'm sure a pair meant 2. I did get a refund when I returned them but had to pay for postage as Hermes do JD deliveries and are rubbish! I am now awaiting a new order of trainers but low and behold Hermes have messed up again and I can not track them even with correct tracking code, JD need to sort themselves and inept Hermes deliveries out. Lucky to get 1 star”

Helpful Report

Posted 4 years ago

“Did not receive my parcel for Xmas complained to jd sports have now dealt with 6 different operatives and had to tell each one the problem over again it’s now over 6 weeks and still not resolved”

Helpful Report

Posted 4 years ago

“I am giving 0 star is absolutely discussing after 1 week they start to prepare my order don’t make mistake to order online. From JD sports I am ordering from plenty of online company’s I have found JD sports the most disappointing and discussing company online ignore it 👎👎👎👎👎👎”

Helpful Report

Posted 4 years ago

“Customer service is absolutely awful. They lost my order and I had to keep chasing them up until they eventually admitted it had been lost. I spoke to Jon from their customer service team who was extremely rude and unhelpful and only offered a 10% discount which is wholly unhelpful as I already automatically receive 20% off. They were extremely useless and rude and I constantly online shop and this is the first time a company has just ‘lost my package’ 3 weeks after the order which is 5-7 days. My second and LAST time ordering with JD Sports. Absolutely appalling and embarrassing.”

Helpful Report

Posted 4 years ago

“Jd sports is a absolute shambles and I have learnt my lesson shopping with them, so my advice is do not shop with jd sports.”

Helpful Report

Posted 4 years ago

“Order trainers 50 days ago 19th November, Jd told me on the me on the 26th December Hermes have them and Hermes saying they haven't received them so where are they? 50DAYS!”

Helpful Report

Posted 4 years ago

“Since my order was placed gone 24 days. And the parcel still at warehouse. Support sad it is ok, please wait. OK. If JD has problems with delivery, please write this before sell something.”

Helpful Report

Posted 4 years ago

“Buyer beware I returned an item on 17 December and received confirmation it had been received back from the courier on 18 December and I would receive a refund in “10 working “ days. As of today and numerous emails, they appear to have lost the item their end and I’ve been told I will have to wait at least another 14 days while they try and track it! If it’s lost their end why should I have to wait for a refund. I have looked online and found others have experienced a similar issue trying to get a refund too. An absolute disgrace from what I’d thought was a large reputable company. Take note and beware before using this lot for your purchases, I would give 0 were that possible!”

Helpful Report

Posted 4 years ago

“Online shopping and customer service is a complete waste of time Will take your order and money but don’t send items I had it last year where items never came after 2 weeks said where out of stock I may be silly but ordered from them again give you a delivery date doesn’t turn up when you ring add 2 days to delivery have now done this 3 times ,I am waiting for them to tell me items out of stock now By all means you shop very good but online a waste of time”

Helpful Report

Posted 4 years ago

“Appalling. Don't bother ordering online. I placed an online order on the 8th December. I phoned on the 15th just to check everything as I had not received a confirmation email- I was told everything was fine and I would have GUARANTEED Christmas delivery as I had placed my order before the 9th. I was then informed on the 20th December that my item, which they had happily taken money for on the 9th, was not actually in stock. I have no issue with items not being in stock, what I do have an issue with is it taking 12 days to tell me this, leaving no time to source an alternative before Christmas. The same has just happened to my brother-in-law.”

Helpful Report

Posted 4 years ago

“Online shopping JD Sports WASTE Received wrong item. Spent an hour to solve the riddle how to return it + plus I had to pay for return. JD Sports WASTE”

Helpful Report

Posted 4 years ago

“The item received is unacceptable and is nothing like i expected. It is damaged and dirty, the whole white strip on one of the trousers legs is covered in brown dirt marks. It doesn't even come in any packaging like brand new unworn items are supposed to, and was just left tangled up in a plastic delivery bag. I don't even want to get started on delivery times, i understand that delivery's take longer during this time of year but this is still unrealistic for a delivery to take up to 2-3 weeks taking into account that i have paid for my delivery.”

Helpful Report

Posted 4 years ago

“I ordered a pair of trainer for my son they arrived today and there was only one shoe in the box!! Now I have to find a collect point return them and wait 14 days for a return. Complete waste of time. And have to wait 14 day to be able to order any other trainers. Will not be using jd again!”

Helpful Report

Posted 4 years ago

“Placed a fairly expensive order with this company and it was two of the same item. Only one arrived. Went through all the hoops and print outs. After WEEKS of back and forth via email I was fed up. I never write reviews but I was so burned I had to write this. Terrible customer service. Buy cautiously from here.”

Helpful Report

Posted 4 years ago

“Ordered several items for my grandson for Christmas allowing approximately 3 weeks for delivery. I then received daily emails informing me that my items were being processed, I then received an email just before Christmas informing me that the items were out of stock. The only item to arrive were dirty shop soiled socks. Terrible service, never again.”

Helpful Report

Posted 4 years ago

JD Sports is rated 2.1 based on 1,350 reviews