JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.06

2.1 Rating 1,351 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,351 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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JD Sports 1 star review on 29th May 2025

Brett Hopkins

JD Sports 1 star review on 30th December 2024

Anonymous

JD Sports 1 star review on 22nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cheap products helpful and excellent customer service”

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Posted 7 years ago

“The clothing choice was fantastic the staff were great and the whole process was very easy. I am very happy with my items and will be reconmending the family to shop there”

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Posted 7 years ago

“I ordered my clothes online which I have never done before therefore i was a bit apprehensive as to whether it was going to turn out well...but astonishingly they turned up within 2 days and the clothes fit perfect...truly happy with my order and will be sure to shop online again!!”

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Posted 7 years ago

“Very good delivery and was deliverd next day as advertised.”

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Posted 7 years ago

“Great customer service allways helpfull when i go in the store”

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Posted 7 years ago

“I ordered a parcel with only 5 items and when the parcel game the items I ordered were wrong never shop from jd online again I am fuming”

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Posted 7 years ago

“Order tracking not reliable, need to call the company to give additional info. longest delivery time span for it to arrive, customer service is bad. A tip for new customers(trust me), don't get things from here, you Wll be wasting your time and effort.”

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Posted 7 years ago

“JD SPORTS always send you the right size and colour. I've ordered many times and not once did I ever have trouble with their order or products and free delivery when you spend €60 can't ask for more. JD SPORTS are a very reliable company and even with returns you can bring them back to any of their shops along with your receipt you get in your order not that I've ever had to bring anything back.”

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Posted 7 years ago

“Would not even give them 1 star - Ordered online (football kit for my son's 10th birthday) to be collected from store. Received mail after a week saying its on the way to the store and will receive further info when available to collect within 5 days. 10 days passed and nothing - so went to the store to check and nothing had arrived. Called CS and was advised they will check and call back the next day. No one called back the next day and decided to email CS now. Again - only ack of mail sent but no responce. Called back CS after a few days asking for refund as not happy now (you can imagine trying to tell a 10yr old that the kit is on its way) - advised that they will check and call back but no reply yet. For reponce to the mail sent earlier - got a reply today that the order was in someone else name and they could not discuss it with me (what a joke) Still waiting ............”

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Posted 7 years ago

“Ordered some Adidas trainers on the JD website .. fantastic price and free free delivery to the store..the product is perfect”

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Posted 7 years ago

“Found what I wanted in a store”

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Posted 7 years ago

“Hanley Stoke on Trent branch have staff with attitude problems.. Need to re-evaluate what customer service is all about. A smile goes a long way, not youngsters who talk to people in a disrespectful unpleasant manner. Someone somewhere needs to also re-evaluate the hiring process.”

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Posted 7 years ago

“Bad customer service, give out fake tracking numbers and then told order lost. Obviously order stolen from staff. JD management not interested. Warning don't shop at JD sport.”

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Posted 7 years ago

“wanted exchange without receipt. wouldnt do unless return for same product in another size which didnt have. wanted credit card statement as proof which i took back. them were undecided because the statement didnt give breakdown”

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Posted 7 years ago

“Worst online experience ever. Trading illegally in my opinion. They advertise stock as available even though it's NOT!!! Bought 3 trainers at separate times, took my money and after 2 days states stock is not available. This is conning people of their time. I am going to go legal now. Had enough!!!!”

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Posted 7 years ago

“Making sure I got my goods return policy no headaches”

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Posted 7 years ago

“I received daily tracking update on movement of items from order to despatch up until date of expected delivery. Items arrived on proposed date in very good condition and as described on website and just in time for sons birthday.”

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Posted 7 years ago

“I purchased a lacoste t shirt for my husband which he was really pleased with”

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Posted 7 years ago

“I purchased a lacoste t shirt for my husband which he was really pleased with”

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Posted 7 years ago

“I purchased a lacoste t shirt for my husband which he was really pleased with”

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Posted 7 years ago

JD Sports is rated 2.1 based on 1,351 reviews