JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.06

2.1 Rating 1,351 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,351 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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JD Sports 1 star review on 29th May 2025

Brett Hopkins

JD Sports 1 star review on 30th December 2024

Anonymous

JD Sports 1 star review on 22nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price and service on a new pair of trainers”

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Posted 7 years ago

“Extremely helpful and quick to offer any help needed!”

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Posted 7 years ago

“Lovely staff who are very helpfull”

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Posted 7 years ago

“My sister made an order about 3 weeks ago from JD sports online, and nothing hasn't arrived yet.”

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Posted 7 years ago

“The worst experience ever. I ordered trainers over 2 weeks ago they were not in stock but JD still took my money. They were a gift for my son. Being a single parent I could not afford to buy them again elsewhere as I was awaiting JD to refund me. I contacted them again Saturday the 14-07-17 and was assured my refund would be in within 3 days. 18-10-17 guess what no refund, so I contacted them again today and now they have only done this today as previously there incompetent staff did it incorrectly. Well its my sons Birthday today and how embarrassing that I cannot give him his trainers as JD still have my money and I am a single Dad. JD offered me 10% off my next order, yeh right I would never ever order from them again even if it was 50% HAPPY BIRTHDAY SON IM SORRY I HAVENT GOT YOU A PRESENT JD STOLE YOUR PRESENT”

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Posted 7 years ago

“I had order a shoe from jd sports and they provide me the tracking no. Call shipper which is dpex and they said item had not been sent. Pls help this is a present for my Son. My order no is 401795891”

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Posted 7 years ago

“Excellent service online and in store.”

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Posted 7 years ago

“Delivery charge I paid was refunded without question and simple refund when goods were incorrect size”

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Posted 7 years ago

“Rapid service and great products”

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Posted 7 years ago

“Ordered items, never arrived. Took two weeks of emails(most of which were unanswered) before they admitted they lost the package. Had the cheek to suggest I follow up with delivery company. Now waiting 4 weeks for refund and more emails have not been answered. I have not been rude or unreasonable at any stage and been more than patient. I will never shop with them again”

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Posted 7 years ago

“quick delivery and good customer service.”

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Posted 7 years ago

“Fantastic prices very friendly staff - Silverburn”

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Posted 7 years ago

“Twice i have ordered nike rocket pants that have just the nike logo on,they send me these, these have big white stripes on,and they keep sending me the wrong pairs,and i have to return them at my expense.”

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Posted 7 years ago

“i impregnated the manager”

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Posted 7 years ago

“bery boor berformance bon bd bports bo bustomer bervice bt bll”

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Posted 7 years ago

“eggs on sale”

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Posted 7 years ago

“my name jeff”

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Posted 7 years ago

“there was a master sword on sale”

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Posted 7 years ago

“So, just one day ago I rated 1 star and complained about bad service because they sent me wrong shoe size and didn´t reply when I tried to contact them. Now, I really want to take that 1 star back give them a 5+++ star and tell you why; they finally contacted me about this and said they will return my money and if I want to place an order again, they will give me 25% discount and free shipping! On top of that, I can keep the shoes that I already got! Now, that´s how you take care of your customers. Definitely my new favourit shop!”

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Posted 7 years ago

“Good customer service, friendly and helpful staff every where”

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Posted 7 years ago

JD Sports is rated 2.1 based on 1,351 reviews