JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.06

2.1 Rating 1,351 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,351 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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JD Sports 1 star review on 29th May 2025

Brett Hopkins

JD Sports 1 star review on 30th December 2024

Anonymous

JD Sports 1 star review on 22nd July 2024

Anonymous

Anonymous // 01/01/2019

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“Just leaving store in white rose wont entering any of your stores again after waiting 3o mins and speaking to numerous staff for a pair of trainers for my son not a happy lad now staff disorderley not getting my busi ess again ever.”

Helpful Report

Posted 7 years ago

“Apparently when ordering from JD Sports online, your order is packed, stamped and shipped, the very second your finger presses the send button. This is great if your oder is correct, however if you've made any sort of human error, you're unable to change the order in any way. Wrong color, no change. Wrong quantity, no change. Wrong size, no change. You live outside of the country...sorry sir, we shipped your order within 5 minutes of you submitting it. Your order is apparently shipped the very second you click send. If you live in close proximity to the store, exchanging an item is no problem, I suppose. For everyone else, BIG problem. Unlike the blinding speed at which JD Sports is able to pack and ship orders, you will have to follow the steps provided by the company to exchange your items. That sounds like a fun day, doesn't it. So, if you live far away from fastest company in the universe, click send at your own peril. Me personally, I will never order from this company again. They chose not to update a mistake I made in the ordering process, so I will be seeking a full refund versus a simple correction to the shoe size. There's an old business saying... if a customer ask for an extra pickle with their order, rather than losing that customer for life, "just give them the damn pickle".”

Helpful Report

Posted 7 years ago

“I purchased some running leggings on line priced at £32. When they arrived there was a label inside the polythene wrapping stating £30. I believe they should have honoured the price noted and refunded the difference, as many High St stores would have done. It was probably old stock. Emailed to complain, but got nowhere with a guy named Zayn. Copied email to CEO but got no reply. Would not use JD Sports again.”

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Posted 7 years ago

“JD Sports UK sold us a pair of fake Reebok Classic Workout plus - ordered online from NZ”

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Posted 7 years ago

“Worst site ever. Ordered online and the items was supposed to be delivered on a Monday. Didn't get a call or time of arrival or anything. They wanted us to be at home the whole day on a working day. Called them and emailed but had to email them again before they responded. The items where on its way back and told them get it on a pick up. Didn't get any respond and the only thing I got was nothing else then lost time and my brother without his gift. I strongly recommend to order from more serious sites and stores. Better to order from china then JD sports. More likely you get your stuff from china then this site. Worst customer services ever in a time where services is everything. JOKERS!!”

Helpful Report

Posted 7 years ago

“è de fácil acesso e correu tudo bem desde a encomenda até á entrega e super rápido.”

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Posted 7 years ago

“I ordered my son's birthday present online on a Saturday evening and it was delivered by Wednesday, the delivery was free as it was over £60. I found the delivery very quick and as I had to return one item this was brought back to the shop and my account was credited fairly quickly. I recommend that everyone use Jd Sports as they are a great reliable company and easy to deal with. The products I received were of excellent quality.”

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Posted 7 years ago

“Excellent quality clothing with a good range of all the top sports names.”

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Posted 7 years ago

“Purchased a tracksuit top yesterday it stated £35 on label they charged me £55 for it, attempted to take it back today with a receipt which stated the day/time/card payment and amount when I purchased it apparently because i had left the reciept with a bar code on at home they wouldn't accept it back. I travelled 10 miles to return the item and 10 miles back home and have to do it all again tomorrow !! Disgusting I won't be shopping here again . The staff wasn't helpful at all!”

Helpful Report

Posted 7 years ago

“Consistently poor in store customer service”

Helpful Report

Posted 7 years ago

“Ordered a personalized football shirt on wed, for a birthday on Tuesday it arrived today nothing on it. Called them to complain and was asked to take it 10 miles to their nearest store to return it for a refund. So angry and disappointed I cannot recommend them to deliver what you ordered, especially at this time of year with Christmas coming. Do yourself a favour and find a sports shop that will personalise in store. It defeats the purpose of online shopping I know but at least your guaranteed what you asked for.”

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Posted 7 years ago

“Brilliant offers and free delivery”

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Posted 7 years ago

“Great customer service and prices. Clean shop and great musis”

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Posted 7 years ago

“bought new trainers in the sale, great fit and arrived very quickly.”

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Posted 7 years ago

“Good quality and fair prices. Click and collect service is simple to use saving the hasstle of queing.”

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Posted 7 years ago

“Well they have very good deals with affordable prices, plus delivery is quick. Quality products. Good customer service”

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Posted 7 years ago

“Excellent choice of sports wear great prices with great help if needed”

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Posted 7 years ago

“the manager recieved an rko”

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Posted 7 years ago

“the staff said they are eggy. they insulted me.”

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Posted 7 years ago

“my son come into here for mystery shop thing and the staff ignored all of his requests so he had to make lies up to his teacher. this is worse store in egg”

Helpful Report

Posted 7 years ago

JD Sports is rated 2.1 based on 1,351 reviews