JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.06

2.1 Rating 1,351 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,351 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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JD Sports 1 star review on 29th May 2025

Brett Hopkins

JD Sports 1 star review on 30th December 2024

Anonymous

JD Sports 1 star review on 22nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jd sports is a great company to shop online with also in store too. My son loves to shop here and they are always good quality and great prices too. The staff are very friendly and helpful aswell. I accidentally ordered two jackets the same online and they were very helpful to let me take one back in store and change it for something else. Would recommend this company 100%”

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Posted 7 years ago

“Bought a pair of Fila shoes on sale. Perfect size. Delivered in just 2 days. No extra charges for collecting from shop. And continuous tracking of product. Really impressed!”

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Posted 7 years ago

“WARNING. Do not buy from this store! I ordered a pair of shoes and they sent me the wrong size. I have tried to contact them three times about this and they havn´t replied.”

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Posted 7 years ago

“Pretty happy good assistants”

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Posted 7 years ago

“I ordered my item saved money be choosing click and collect in store. Then received e-mail notifying me that my items were ready, in store ready for me to collect. Excellent service will use again.”

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Posted 7 years ago

“Great quality clothing dozens of lines to choose from my order arrived next day I was happy with the quality of my clothing and great price8”

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Posted 7 years ago

“Excellent delivery times.”

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Posted 7 years ago

“Simple website easy to find what i wanted and no fuss with the payment- just waiting on click and collect parcel now”

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Posted 7 years ago

“Ordered a pair or trainers at the end of August they have never been delivered and still not had a refund after several phone calls”

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Posted 7 years ago

“I've placed my order with JD sports over a month ago and it hasn't even been accepted or shipped out. I've attempted to contact customer support but they've been close to useless. My recommendation is to steer clear of JD sports entirely and buy whatever you need elsewhere. They are slack and have extremely poor customer service.”

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Posted 7 years ago

“Satisfied”

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Posted 7 years ago

“We went on a Saturday at 7 o'clock for a pair of trainers and it was awfull the staff were realy slow and clueless. We asked for a pair of trainers in a large size, after 30 minutes a member of staff came and told us that the size we wanted was unavailable and not to mention it wasn't even the lady that we asked the shoe for. We would never recommend JD trafford centre to anyone!”

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Posted 7 years ago

“here, how they work for online order. The stock shows on the website seems not to be a real time stock. So possible that your order will be cancelled even they accept your order and charge to your credit card. If they can't fulfill the total order they will just tell you some items are missing. They won't tell you details. they will just send what they have and refund to you for the missing item. Don't expect any reply with their email system. They rarely reply or sometimes they reply to you after the parcel arrived. If you follow up for a case you may have to tell them all the story again and again as they don't have one person to look out in one case. They have many staffs so when another staff read your most recent message they wouldn't care to read the whole story so you might have to tell them again from the begining. It might take up to 20 days for the parcel to arrive even they say 6-10 days in their website but they claim that delay and cancellation may occur as they state in the term&cond. You will definitely get a headache if you buy online from them. If you have time, just go and get one from their store.”

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Posted 7 years ago

“Not even worse 1 stars. I ordered 2 times. Every times it have to be some problem. I am still waiting for an email from JDsports. 6 days already and i still don't know where is my parcels ??? Not receive confirmation email for my order yet since day 1. And day 6, i try to contact everything they show on the website : phone ( not working number i thing), email ( just something like i will update you as soon as i can. And nothing get back to me), Facebook messenger ( they ask me to wait for 24-42hr so they trying to get the order despatched ???) Really ???? I will never ever buy anything from JDsports anymore. Soooo bad customer service”

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Posted 7 years ago

“The shop sells good quality clothing and arrives quickly once ordered.”

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Posted 7 years ago

“Very happy with coat I bought from them for my son but annoyed at how JD Sports charge £65 for the coat although it says £55 on the tag, this was ordered online so no sure how they work that one out in store”

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Posted 7 years ago

“The discount on a few trainers in kids section were great !”

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Posted 7 years ago

“The supervisor there at JD SPORTS was extremely rude and aggressive behaviour was very unacceptable. Tried to purchase some good whilst also asking about an item missed priced. Lady supervisor decided to get rude and angry straight away. Left the store and never gone back again since.”

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Posted 7 years ago

“Quality trainers”

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Posted 7 years ago

“More than 2 weeks and my order still in warehouse!”

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Posted 7 years ago

JD Sports is rated 2.1 based on 1,351 reviews