JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.06

2.1 Rating 1,351 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,351 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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JD Sports 1 star review on 29th May 2025

Brett Hopkins

JD Sports 1 star review on 30th December 2024

Anonymous

JD Sports 1 star review on 22nd July 2024

Anonymous

Anonymous // 01/01/2019

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“Always used to order there now can no longer order from online because they keep refunding my money saying there's a problem with my order”

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Posted 8 years ago

“Really happy with the purchase I made on my kawa slides good quality and arrived very quickly and the packaging was in perfect condition and happy with the choice of giving a drawstring bag included in the purchase”

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Posted 8 years ago

“I bought at Gatwick airport an item and the staff promised me that if the size wasn't right, I could return it to any of your shops. Unfortunately, the size wasn't right and I tried to return it to the JD shop in Clapham Junction (store 554). Unfortunately, the staff at Clapham Junction did not want to refund me the money because at the airport I did not pay VAT. We called the customer service and I have been told to leave the item with them but the shop, still, did not want to refund me any money. I tried to engage with the customer service on via e-mail (my first email was from July 3rd) but they never got back to me with an answer and what is worse I have never received my money back! It is an abuse to ask customers to make it up for their internal processes. They should put in place a procedure to teach all their stores to manage returns without VAT. Also I find misleading to sell items at the airport, promising at customers that the item will be changed with no difficulties. I believe it is a technique for selling more at the Gatwick airport, but it should not be done at customer's expenses. I first notified you about this on the July 2nd, 2017. It is simply unacceptable that my complaint has not been addressed and I believe the issue should have been resolved by now that it is 19th August.”

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Posted 8 years ago

“Terrible. No confirmation emails or texts. Order tracking says items delivered (I've not received them) no one will take ownership of your issue, either in customer services or in their stores, call and call and call, calls get answered and you have to listen to 2 minutes of blurb about how good their customer service is then it just hangs up because there is no agent available. When you do get to speak to someone they do nothing at all to help. Just promise to look into it and call you back and then don't. Emails never answered. Hopeless. Great business model though, effectively I've given JD an indefinite loan until i get my money back. If i ever do of course.”

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Posted 8 years ago

“I did not receive my parcel and they won't reply to my email”

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Posted 8 years ago

“Click and collect- 3-5 working days?? I have been waiting two week now and still not heard anything, I look on the tracking bit and it's still 'on its way' ran out of patience”

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Posted 8 years ago

“After going into branch when o found the perfect trainers unfortunently they were not in stock so the sore assistant took me to one side. Let me use there in store order service and I have the trainers delivered to me the following day. The same happened with my partner and we both received our trainers with no complication and friendly staff and advice throughout. Very happy as we couldn't have ordered online due to us having part voucher payment.”

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Posted 8 years ago

“Very good service, the staff member showed a lot of patience, was very polite and helpful”

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Posted 8 years ago

“Visited the shop and they had sold out of all the items in the size required. A very helpful sales assistant placed an order online for me and arranged for them to be delivered to my home the following day for only £1. Excellent outcome.”

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Posted 8 years ago

“By far the worst experience I've ever had with an online order. Firstly they didn't process my order for a week and only noticed when I called numerous times asking where my order was! I paid tue premium for express delivery yet am still to receive my order 15 days past my order date. The worst thing is they 'forgot' to add my tracking number so I can't even track my parcel. I tried calling them, emailing them, contacting JD sports on both Facebook and Istamgram. All I received was generic replies, which they are yet to actually respond. I will never shop again at this disgrace of a store ever again. Avoid a nightmare and stay away from JD Sports.”

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Posted 8 years ago

“Got what I needed”

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Posted 8 years ago

“Terrible. Ordered online, no confirmation email, been 7 days now and still says order received yet not accepted. Wrote to them via email and no reply to date. Don't waste your time or money. This is basically online fraud.”

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Posted 8 years ago

“Bargain purchase”

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Posted 8 years ago

“They emailed me when my item wasn't in stock and had to return to the barking shop for a refund and they was very helpful”

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Posted 8 years ago

“They had trainers in my size and delivery was bang on”

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Posted 8 years ago

“The parcel was lost. Terrible service !!!!!!!!!!!!!!! I bought a pair of shoes on 17th July. The shoes was shipped from England to Australia. After two weeks I found that shipping information still leaves in 18th July and showed the parcel is still in transit. I sent an email to JD Sports customer on 4th August but they didn't reply me any useful information and just told me to wait. Until 9th August the day before yesterday that I received an email told me the parcel was lost in transit and advice me to refund or replacement. They I reply them to refund me as soon as possible. However, I didn't receive any reply email or information from JD Sports customer service. The worst order experience ever!!!!!!!!!”

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Posted 8 years ago

“Badboy vans tee”

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Posted 8 years ago

“Didn't get my shoes yet (been 5 days) ordered online with next day click and collect.”

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Posted 8 years ago

“Clothes and shoes are amazing in jd really keep up to style”

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Posted 8 years ago

“Terrible experience. My order was cancelled by JD Sport and I was not informed about it. I had to request For feedback… just to be told they had a security issue. ? although they received the fund. Due to the company policy they cannot inform me what’s the security issue. I would never deal with them again. Unprofessional and unnecessary inconvenience.”

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Posted 8 years ago

JD Sports is rated 2.1 based on 1,351 reviews