JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.06

2.1 Rating 1,351 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,351 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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JD Sports 1 star review on 29th May 2025

Brett Hopkins

JD Sports 1 star review on 30th December 2024

Anonymous

JD Sports 1 star review on 22nd July 2024

Anonymous

Anonymous // 01/01/2019

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“I recently bought a football training kit in which I couldn't be happier. Good service and excellent in-store experience.”

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Posted 8 years ago

“Free postage and quick delivery”

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Posted 8 years ago

“Good sale items purchased! Otherwise full priced are a little expensive.”

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Posted 8 years ago

“I ordered a jacket online, and paid for it, and was due to pick it up from a local store. I got an email confirming my order, then another saying the order had been cancelled, with no explanation. I had to try forever to get through on the phone, and wasted over £10 in credit on calls. I was told there was damage to the jacket, and it could not be sold, and the others had sold out. However sometime later, I saw the same jacket online, and being sold at the same discount. I think my sale was cancelled by a staff member to favour another customer, probably one of their mates, over me in the sale. Sad. pathetic. I do not like JD Sports”

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Posted 8 years ago

“Customer service dreadful. Staff not trained on customer service”

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Posted 8 years ago

“Shocking customer service, continued to lie to me about a item I purchased for my upcoming daughters football training camp, I was told item has been dispatched one day & another day they did not print name & number on top, not sure tbh how it can be dispatched when item is not ready to be delivered. Customer services promised another call back & yet again it's me who had to chase them up again. Very disappointed daughter indeed”

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Posted 8 years ago

“I buy trainers and clothes from JD a lot and would/do always recommend them for buying trainers and clothes. Very happy with all my purchases as always”

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Posted 8 years ago

“They have the latest in fashionable sports wear”

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Posted 8 years ago

“They have the latest in fashionable sports wear”

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Posted 8 years ago

“Good sale and quick delivery service”

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Posted 8 years ago

“Impossible to speak to customer services. Telephone customer services and your call is cut off. Live chat is a waste of time as no one responds. Terrible service.”

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Posted 8 years ago

“Good sale and quick delivery service”

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Posted 8 years ago

“Terrible online shopping experience, I would not recommend the hassle to anyone. I purchased a pair of shoes online, only to have the money deducted from my account and receive no conformation email. I managed to get into contact with JD (miracle) and they sorted the problem out with me. The shoes arrived after about a week in a pretty heavily damaged box with a security tag left on one of the shoes.”

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Posted 8 years ago

“Don't buy from this shop! How many times I order the goods - so many times it was canceled!”

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Posted 8 years ago

“By providing quality products”

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Posted 8 years ago

“Very Fast interna?ional delivery ! Very promp i was albe to track my parcel each step of the way . I got my order in Aprox 4-5 days . I would definitely order again”

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Posted 8 years ago

“Great customer service and quick delivery.”

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Posted 8 years ago

“Ordered next day delivery 6 days ago. Still cannot get through to customer service telephone as it keeps cutting me off. Order has now been cancelled without explanation (have checked all items are still in stock online) after promising it will be here today. Full of lies and timewasters!”

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Posted 8 years ago

“No organisation what so ever on their website sales always gets cancelled. Do not buy anything online for JD Sports unless you want your time wasted. This has happened to my three times in a row.”

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Posted 8 years ago

“I buy in this shop boots. it is very good product.”

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Posted 8 years ago

JD Sports is rated 2.1 based on 1,351 reviews