JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.06

2.1 Rating 1,360 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

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Metrics

2.1

Based on 1,360 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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JD Sports 1 star review on 29th May 2025

Brett Hopkins

JD Sports 1 star review on 30th December 2024

Anonymous

JD Sports 1 star review on 22nd July 2024

Anonymous

Anonymous // 01/01/2019

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“My wife bought me a pair of shoes from one of there shops, she got me a size 9 1/2 which is the same size as all my other shoes, however when I tried them on they were a bit tight so I decided to take them back to the shop to exchange them for a size 10 but was told they would not change them for another pair without the box, I said I only want to exchange them for a larger pair of the same shoes so you can use the box from those to put the ones i'm returning in but he insisted that that was their policy and there was nothing they could do about it, I then picked up the return policy card they have next to the til and said where does it say they have to be returned in the box, all it says is that you must have the receipt for the item your returning, which I had. I am now stuck with a pair of shoes that don't fit.”

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Posted 8 years ago

“Ordered item never appeared after 2 weeks of phoning and emailing. Often I couldn't get through by phone as it hangs up when 'too' busy. I did speak to someone once but they were fairly hopeless. Finally they emailed me to say they had dispatched the item only to find on tracking that the so called item is still in transit seven days later. Initially I put in a complaint through paypal and now I have escalated this through a paypal complaint. Terrible customer service all round. I would hazard a guess, judging by their staff in the shop, that they employ young kids on zero hours contracts and leave their shops very understaffed. I would never buy anything from this shop as I think it's a rip off however my kids are teenagers and love their stuff.”

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Posted 8 years ago

“Great service. Shoes came in. Perfect fit. Will defianlty shop here again.”

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Posted 8 years ago

“Good value for money. Arrived on time. Easy exchange or refund in one of there branch.”

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Posted 8 years ago

“I would like to highlight the extremely poor service I received from your Reading store yesterday. My wife, one and half year baby and I vised your reading branch yesterday with a view of purchasing some trainers, having looked at all your options available I couldn't make up my mind so decided to delay this purchase and look around your store to see if there is anything that would interest me. I found a really nice t-shirt that I wanted to purchase and as one does I wanted to try it on before purchasing. I approached one of your sales staff as the fitting rooms were unmanned and requested if I could try on the tshirt to which I got a reply the fitting rooms are closed? the time approx. was around 5.20pm. I questioned as to why the fitting rooms are closed to which she replied back saying "look around the store, its a mess and I need to tidy it up before I go home so im not going to open the rooms up" I asked to speak to her manager as her attitude was very rude and was reluctant to help me. 5 Mins later a young female approached me and said she was the manager however she had snapped the key in the lock and couldn't open any of the doors. I questioned her asking if this was the case or was it simply that they didn't want me to try the tshirt on as they all wanted to go home. The discussion got out of control so I put the tshirt back and decided to leave the store and headed towards the lifts. As I was walking away, they all started to laugh at me really loud which I found really offensive and humiliating. I shouted back saying they should all grow up and its very poor customer service to which one of your members of staff replied back profanities towards my wife and child and then decided to start swearing at my mum! Next thing I know a young mixed raced gentleman came running up to the lift and starting banging on the lift door saying how dare to raise my voice and asked me to get out of the store. I was treated as if I had stolen something from your store, as I was walking out the same mixed race gentleman in white tshirt started shouting and distressing my child and while I was walking out kicked my trainers three or four times causing me to loose my balance. He was abusing me and making comments about my appearance and calling me a 12 year old with a old school gstar snapback cap. He kept of shouting really close to my face and I told him to move away as he had really bad personal hygiene. He made my wife and child cry. I have been purchasing all my sports goods from JD Sports but based on this experience I shall never ever return back to any of your stores. Your staff made my wife and little child cry. I am a professional individual who has lost faith in your establishment. I have never ever been treated in this manner before, no one has the right to upset my family and especially make them cry! I would request for this matter to be investigated and I want to be compensated for the physical and verbal abuse I received by your staff. I shall wait for your response before taking legal advice against this abuse.”

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Posted 8 years ago

“Cheap, nice clothing”

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Posted 8 years ago

“The ordering process was very easy and quick and the items they sell are cheap compared to other services. However, delivery did not come on the expected date.”

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Posted 8 years ago

“Pleased with my experience buying online, very good products with a great variation! Fast delivery also would definitely recommend.”

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Posted 8 years ago

“Took payment including extra for next day delivery. Didn't deliver because order couldn't be fulfilled and said refund would take a week. Checked next day and same product still available for next day delivery which I believe is fraudulent as they are advertising something which cannot be fulfilled and taking payment.”

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Posted 8 years ago

“I recently bought a football training kit in which I couldn't be happier. Good service and excellent in-store experience.”

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Posted 8 years ago

“Free postage and quick delivery”

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Posted 8 years ago

“Good sale items purchased! Otherwise full priced are a little expensive.”

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Posted 8 years ago

“I ordered a jacket online, and paid for it, and was due to pick it up from a local store. I got an email confirming my order, then another saying the order had been cancelled, with no explanation. I had to try forever to get through on the phone, and wasted over £10 in credit on calls. I was told there was damage to the jacket, and it could not be sold, and the others had sold out. However sometime later, I saw the same jacket online, and being sold at the same discount. I think my sale was cancelled by a staff member to favour another customer, probably one of their mates, over me in the sale. Sad. pathetic. I do not like JD Sports”

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Posted 8 years ago

“Customer service dreadful. Staff not trained on customer service”

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Posted 8 years ago

“Shocking customer service, continued to lie to me about a item I purchased for my upcoming daughters football training camp, I was told item has been dispatched one day & another day they did not print name & number on top, not sure tbh how it can be dispatched when item is not ready to be delivered. Customer services promised another call back & yet again it's me who had to chase them up again. Very disappointed daughter indeed”

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Posted 8 years ago

“I buy trainers and clothes from JD a lot and would/do always recommend them for buying trainers and clothes. Very happy with all my purchases as always”

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Posted 8 years ago

“They have the latest in fashionable sports wear”

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Posted 8 years ago

“They have the latest in fashionable sports wear”

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Posted 8 years ago

“Good sale and quick delivery service”

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Posted 8 years ago

“Impossible to speak to customer services. Telephone customer services and your call is cut off. Live chat is a waste of time as no one responds. Terrible service.”

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Posted 8 years ago

JD Sports is rated 2.1 based on 1,360 reviews