JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.06

2.1 Rating 1,355 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,355 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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JD Sports 1 star review on 29th May 2025

Brett Hopkins

JD Sports 1 star review on 30th December 2024

Anonymous

JD Sports 1 star review on 22nd July 2024

Anonymous

Anonymous // 01/01/2019

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“Great customer service and quick delivery.”

Helpful Report

Posted 8 years ago

“Ordered next day delivery 6 days ago. Still cannot get through to customer service telephone as it keeps cutting me off. Order has now been cancelled without explanation (have checked all items are still in stock online) after promising it will be here today. Full of lies and timewasters!”

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Posted 8 years ago

“No organisation what so ever on their website sales always gets cancelled. Do not buy anything online for JD Sports unless you want your time wasted. This has happened to my three times in a row.”

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Posted 8 years ago

“I buy in this shop boots. it is very good product.”

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Posted 8 years ago

“Very Bad. 1 week and no order on next day delivery.”

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Posted 8 years ago

“Ordered a pair of trainers 12 days ago with expected delivery within 5 days. Shoes have still not arrived, the money is out of my account and no word back from customer service. I literally just want them to tell me what the problem is. I want updates on my order not stupid emails advertising sales and other items I could buy. Because I guarantee I will never purchase off JD Sports again.”

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Posted 8 years ago

“Bought some sick clothes”

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Posted 8 years ago

“Very happy indeed”

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Posted 8 years ago

“Ordered a pair of trainers 12 days ago with expected delivery within 5 days. Shoes have still not arrived, the money is out of my account and no word back from customer service. I literally just want them to tell me what the problem is. If I'm not going to receive it apologise to me nd give me my money back. I want updates on my order not stupid emails advertising sales and other items I could buy. Because I guarantee I will never purchase off JD Sports again.”

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Posted 8 years ago

“I ordered an Adidas tracksuit witch was delivered extremely quickly. A great place to do your online shopping.”

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Posted 8 years ago

“Absolutely rubbish customerservices! After paying £125 for my trainers I choose store delivery thinking would be quicker and easier! I was very wrong after checking tracking updates it showed my delivery out for delivery and didn't get delivered! I had to make a dozen emails to find my delivery had been delivered days before hand. I then received email stating I was to get refund only for it not to arrive when I questioned this apparently system update deleted my message so was so proof and ignored when I offered to forwarded emails. Instead now offered £20 gift vouchers”

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Posted 8 years ago

“Absolutely rubbish customer service”

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Posted 8 years ago

“EVERYTHING WENT WRONG. ITEM NOT RECEIVED, CALLED AND EMAILED A DOZEN TIMES BUT NO ONE ANSWERED NOR WERE THEY ABLE TO HELP THE TIME THEY DID ANSWER, IVE BEEN WAITING THREE WEEKS FOR A PAIR OF TRAINERS. THIS IS HILARIOUS FOR A COMPANY WHOM SPECALISE IN TRAINERS AND ONLINE SALE. RATHER DISGUSTED ABOUT THE AFTER SALES WHICH THERE IS NONE.”

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Posted 8 years ago

“Good service, safe and secure. Delivery can be slow sometimes.”

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Posted 8 years ago

“staff jd sports westfield are lazy, rude and unhelpful. Can't find any shoes at store so I bought online.. then I went to collect it in th store they cant find the items. Then the staff are angry because I keep asking for it.”

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Posted 8 years ago

“Great selection of trainers but only one person on sales floor on a Saturday in Bedford store, took 30 mins to get served”

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Posted 8 years ago

“I made 2 orders at 2 different times, money was taken from my account and order confirmation sent to my mail. All good so far, next day i got a mail telling me the product i have ordered and payed for was sold out. This happened to me 2 times, seems like problems with stock update or that they sell products that they don´t have...”

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Posted 8 years ago

“Good selection of runners and quick delivery times.”

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Posted 8 years ago

“really helpful and kind staff, very approachable!”

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Posted 8 years ago

“Wide selective on meun with many type of sports and brands.”

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Posted 8 years ago

JD Sports is rated 2.1 based on 1,355 reviews