JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.05

2.1 Rating 1,358 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,358 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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JD Sports 1 star review on 29th May 2025

Brett Hopkins

JD Sports 1 star review on 30th December 2024

Anonymous

JD Sports 1 star review on 22nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They emailed me when my item wasn't in stock and had to return to the barking shop for a refund and they was very helpful”

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Posted 8 years ago

“They had trainers in my size and delivery was bang on”

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Posted 8 years ago

“The parcel was lost. Terrible service !!!!!!!!!!!!!!! I bought a pair of shoes on 17th July. The shoes was shipped from England to Australia. After two weeks I found that shipping information still leaves in 18th July and showed the parcel is still in transit. I sent an email to JD Sports customer on 4th August but they didn't reply me any useful information and just told me to wait. Until 9th August the day before yesterday that I received an email told me the parcel was lost in transit and advice me to refund or replacement. They I reply them to refund me as soon as possible. However, I didn't receive any reply email or information from JD Sports customer service. The worst order experience ever!!!!!!!!!”

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Posted 8 years ago

“Badboy vans tee”

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Posted 8 years ago

“Didn't get my shoes yet (been 5 days) ordered online with next day click and collect.”

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Posted 8 years ago

“Clothes and shoes are amazing in jd really keep up to style”

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Posted 8 years ago

“Terrible experience. My order was cancelled by JD Sport and I was not informed about it. I had to request For feedback… just to be told they had a security issue. ? although they received the fund. Due to the company policy they cannot inform me what’s the security issue. I would never deal with them again. Unprofessional and unnecessary inconvenience.”

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Posted 8 years ago

“ordered my trainors last week for friends birthday last week just received a email saying not in stock wat a terrible service never shop again wit this company totally shit and ive been a loyal customer for years”

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Posted 8 years ago

“convenience buying on line”

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Posted 8 years ago

“Great choice of trainers, all the latest styles.”

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Posted 8 years ago

“Everything we purchased was great value”

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Posted 8 years ago

“Bad cusotmer service the employee keep ignoring me , i went in to thir store one day I waited 1 hour for a pair of trainers the guy forgot about it and asked for the size again waited another half and hour still forgot the trainers. So i left the store with no trainers”

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Posted 8 years ago

“Quick and realible services. Ran out of one item I ordered and gave me a option to trade for something else. Very happy with there customer service”

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Posted 8 years ago

“Excellent choice”

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Posted 8 years ago

“Customer Service was friendly, helpful and professional.”

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Posted 8 years ago

“jd customer service is so good. iv always liked jd from day 1. the set up and lay out is soo good and easy to find what your looking for.”

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Posted 8 years ago

“Good stuff”

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Posted 8 years ago

“Good products”

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Posted 8 years ago

“My wife bought me a pair of shoes from one of there shops, she got me a size 9 1/2 which is the same size as all my other shoes, however when I tried them on they were a bit tight so I decided to take them back to the shop to exchange them for a size 10 but was told they would not change them for another pair without the box, I said I only want to exchange them for a larger pair of the same shoes so you can use the box from those to put the ones i'm returning in but he insisted that that was their policy and there was nothing they could do about it, I then picked up the return policy card they have next to the til and said where does it say they have to be returned in the box, all it says is that you must have the receipt for the item your returning, which I had. I am now stuck with a pair of shoes that don't fit.”

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Posted 8 years ago

“Ordered item never appeared after 2 weeks of phoning and emailing. Often I couldn't get through by phone as it hangs up when 'too' busy. I did speak to someone once but they were fairly hopeless. Finally they emailed me to say they had dispatched the item only to find on tracking that the so called item is still in transit seven days later. Initially I put in a complaint through paypal and now I have escalated this through a paypal complaint. Terrible customer service all round. I would hazard a guess, judging by their staff in the shop, that they employ young kids on zero hours contracts and leave their shops very understaffed. I would never buy anything from this shop as I think it's a rip off however my kids are teenagers and love their stuff.”

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Posted 8 years ago

JD Sports is rated 2.1 based on 1,358 reviews