JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.05

2.1 Rating 1,362 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,362 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

Write Your review

Tell us how JD Sports made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

JD Sports 1 star review on 29th May 2025

Brett Hopkins

JD Sports 1 star review on 30th December 2024

Anonymous

JD Sports 1 star review on 22nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a top from here. On getting it home I found it had a stain on the back, something I didn't spot when trying it on. My wife took it back to shop to find out what the options were, as I really liked the top but didn't want to wash it and find that I couldn't return it. She was made to wait for 20 minutes by the shop assistant who then returned with the shop manageress. They both told her they had reviewed the CCTV and there was no stain on the top when I bought it. On asking to see the CCTV evidence that the manageress had used to come to this decision my wife was told she couldn't see the CCTV due to data protection laws. The manageress refused to give her name and refused to discuss it further. On taking this up with JD sports customer services online and explaining what had happened, I was given the option of returning the top at my expense to the central stores to see if it was a manufacturing fault (it obviously wasn't - they hadn't read the e-mail). They have not offered anything else. Having effectively been accused of attempted fraud by an organisation who wouldn't even address the issue, I won't ever shop there again.”

Helpful Report

Posted 8 years ago

“Early delivery and clear website”

Helpful Report

Posted 8 years ago

“EXACT LIVERPOOL PERSONALISED TOP FOR MY SON'S BIRTHDAY DELIVERED IN PLENTY OF TIME :-)”

Helpful Report

Posted 8 years ago

“Bought Nike air max tracksuit bottoms for my sons Christmas and after one wash they were faded and bobbly. I returned them to JD who then had the cheek to deliver them back to me stating they were not faulty. I have since returned for a 2nd time and waiting for a return . Will shop elsewhere from now on .”

Helpful Report

Posted 8 years ago

“Rubbish customer services - every store apparently has it's own refund and exchange process and each store blames the other for not being offer refunds post Xmas relying on a very confusing Xmas refund policy on the receipt. Tried to return trainers I bought on 18th December on 28th December and was told that I could return or ask for refund until after 29th December. Tried to return on 8th January and told me that I would not be able to full refund but offered a voucher instead!”

Helpful Report

Posted 8 years ago

“Great quality clothes and good customer service with a smile.”

Helpful Report

Posted 8 years ago

“Very satisfying great service as well”

Helpful Report

Posted 8 years ago

“Ordered an infant mckenzie t shirt and leggings set and a pair of infant nike fluxes.. got both for €40 with free delivery. Deliver was tracked with dpd. Really happy with the order”

Helpful Report

Posted 8 years ago

“Awful customer service, Firstly advertise products on website which are out of stock, And if they are in stock after placing order they seem to be out of stock again. I placed order for 5 items and received only 1 after two weeks and still go charged for delivery. contacted customer service and they basically said tuff luck. will never order again specially from their website and do not recommend to do so”

Helpful Report

Posted 8 years ago

“Order was all correct and delivered on time. Items were as described and good quality.”

Helpful Report

Posted 8 years ago

“staff helped me with the puchase of goods as a christmas present for family member . They turned out to be the wrong size , so the goods were returned and exchanged for the correct sizes without any quibble or fuss”

Helpful Report

Posted 8 years ago

“What a joke this company is charge you for next day delivery and items don't turn up when in to the altrincham store for help and was told the can't refund or give me the pair of pants I needed management need better customer service training I will never use kf sports again I would rather burn my money!!!!!”

Helpful Report

Posted 8 years ago

“Had the products I was looking for, quick and easy checkout.”

Helpful Report

Posted 8 years ago

“Found a pair of shoes that I wanted for a great price, got delivered to my house pretty fast.”

Helpful Report

Posted 8 years ago

“Excellent customer service and getting back to you”

Helpful Report

Posted 8 years ago

“Hi guys, if you guys ever consider to get Crep Protect Spray from JD Sports. Think twice before you purchase. On 2nd January 2018, I went to MidValley Malaysia JD Sports and purchase Crep Protect Spray. Before I buy, I asked the staff how does it works and will it ruin/affect my shoes appearance? Their staff answer me "No it wont" and advising that it can spray on all kind of sneakers material. After puchased, I did followed the instruction that listed on the Crep Protect Spray bottle, which keep a distance of 20cm away from the sneakers while applying the spray. However, when I did exactly on what the instructions indicated to my new basketball trainers and end up it ruined all 3 pairs of my new trainers. I was very unhappy with the result and seek for assistance from JD sports through email. Regardless, this so called Head Officer replied my email and said he's trying to solve my issue. Eventually, he shirked the responsibility back to customer (me), which told me to contact Crep Protect company and bring this issue up against them. I'm like "seriously"? The problem was the staff of JD Sports MidValley told me that I can spray on all kind of shoes material and will not affect/ ruined my shoes appearance. The officer from Head Office even denied their staff had given mislead information to the customer and replied me in saying that "I can confirm that the staff have not mislead you and the crep protect is safe on all shoes." I am wondering how could he assure that when the issue has happened. I'm very disappointed with this company as they trying to shirk the responsibility instead of assisting in solving the issue. Conclusion , please think TWICE before you purchase item from JD Sports.”

JD Sports 1 star review on 4th January 2018

Helpful Report

Posted 8 years ago

“Ordered a 2 in 1 top only half turned up. Emailed them the replied straight away for more info which I give and I haven't heard anything since I have sent them 3 emails that they haven't bothered replying to. Poor customer service!!”

Helpful Report

Posted 8 years ago

“Yeh they offer free delivery which is fantastic,, Ooop until prefer is picked wrong 3rd happened to me Now I have to take to store to sort out which is quicker option. Thank for free delivery been a great help. P.s do not do online unless it click & collect u can sort straigh away pfff”

Helpful Report

Posted 8 years ago

“If I could give them -star I would. There online customer service is appalling, very very appalling 3rd time they have messed up my order. 1- miss an item (probably a thief in their warehouse) 2- I order top & bottom set for son only top arrives no bottom 3- I order Nike air track suit age 4-5 but someone blind picks a Adidas 9-10 Ones a mistake but it’s got to a point it’s pathetic. Pathetic”

Helpful Report

Posted 8 years ago

“very fast shipping and good item”

Helpful Report

Posted 8 years ago

JD Sports is rated 2.1 based on 1,362 reviews