JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.06

2.1 Rating 1,351 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,351 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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JD Sports 1 star review on 29th May 2025

Brett Hopkins

JD Sports 1 star review on 30th December 2024

Anonymous

JD Sports 1 star review on 22nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a joke this company is charge you for next day delivery and items don't turn up when in to the altrincham store for help and was told the can't refund or give me the pair of pants I needed management need better customer service training I will never use kf sports again I would rather burn my money!!!!!”

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Posted 7 years ago

“Had the products I was looking for, quick and easy checkout.”

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Posted 7 years ago

“Found a pair of shoes that I wanted for a great price, got delivered to my house pretty fast.”

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Posted 7 years ago

“Excellent customer service and getting back to you”

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Posted 7 years ago

“Hi guys, if you guys ever consider to get Crep Protect Spray from JD Sports. Think twice before you purchase. On 2nd January 2018, I went to MidValley Malaysia JD Sports and purchase Crep Protect Spray. Before I buy, I asked the staff how does it works and will it ruin/affect my shoes appearance? Their staff answer me "No it wont" and advising that it can spray on all kind of sneakers material. After puchased, I did followed the instruction that listed on the Crep Protect Spray bottle, which keep a distance of 20cm away from the sneakers while applying the spray. However, when I did exactly on what the instructions indicated to my new basketball trainers and end up it ruined all 3 pairs of my new trainers. I was very unhappy with the result and seek for assistance from JD sports through email. Regardless, this so called Head Officer replied my email and said he's trying to solve my issue. Eventually, he shirked the responsibility back to customer (me), which told me to contact Crep Protect company and bring this issue up against them. I'm like "seriously"? The problem was the staff of JD Sports MidValley told me that I can spray on all kind of shoes material and will not affect/ ruined my shoes appearance. The officer from Head Office even denied their staff had given mislead information to the customer and replied me in saying that "I can confirm that the staff have not mislead you and the crep protect is safe on all shoes." I am wondering how could he assure that when the issue has happened. I'm very disappointed with this company as they trying to shirk the responsibility instead of assisting in solving the issue. Conclusion , please think TWICE before you purchase item from JD Sports.”

JD Sports 1 star review on 4th January 2018

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Posted 7 years ago

“Ordered a 2 in 1 top only half turned up. Emailed them the replied straight away for more info which I give and I haven't heard anything since I have sent them 3 emails that they haven't bothered replying to. Poor customer service!!”

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Posted 7 years ago

“Yeh they offer free delivery which is fantastic,, Ooop until prefer is picked wrong 3rd happened to me Now I have to take to store to sort out which is quicker option. Thank for free delivery been a great help. P.s do not do online unless it click & collect u can sort straigh away pfff”

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Posted 7 years ago

“If I could give them -star I would. There online customer service is appalling, very very appalling 3rd time they have messed up my order. 1- miss an item (probably a thief in their warehouse) 2- I order top & bottom set for son only top arrives no bottom 3- I order Nike air track suit age 4-5 but someone blind picks a Adidas 9-10 Ones a mistake but it’s got to a point it’s pathetic. Pathetic”

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Posted 7 years ago

“very fast shipping and good item”

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Posted 7 years ago

“To say I’m disappointed with this company is an understatement, ordered for Xmas with next day delivery that apparently got lost in transit!!! To be informed it would be resent next day free from delivery charges, oh guess what still not here, after talking to customer services card via email I decided to read other reviews seems jd have a lot of “lost in transit” parcels this year, is that really the case or human error and nobody will admit it, one little boys xmas ruined Thankyou jd I will never use you again”

Helpful Report

Posted 7 years ago

“Had my online orders "unsuccessfully picked" THREE TIMES, despite the items still being shown as in stock on their website for days after. What's more, they won't refund the full order (which I no longer want as it is missing key items again). This means I have to travel to the store, receive my partial order, pay for it and then immediately return it to the cashier. Total waste of time.”

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Posted 7 years ago

“Great products for great prices, and also free click & collect which was easy and the returns service was excellent too.”

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Posted 7 years ago

“IT was quick and simple to order the items I bought. I have bought from JD online on 3 separate occasions and they have kept track of my delivery and told me the updates of my order via text. All the items I ordered were in perfect condition and exactly what I ordered.”

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Posted 7 years ago

“Good service”

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Posted 7 years ago

“Convenience of shopping, great, helpful staff at local store(Aberystwyth), fast delivery.”

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Posted 7 years ago

“Shoes arrived in great condition, good pricing and best of all, they offer student discount which is a lifesaver.”

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Posted 7 years ago

“Quick delivery and prompt reply from customer service”

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Posted 7 years ago

“They serve you quickly and they are very polite they are also very paitiont”

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Posted 7 years ago

“Very good service”

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Posted 7 years ago

“By being prompt in delivery. Items ordered of good quality and perfect place to shop if you have teenage grandsons.”

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Posted 7 years ago

JD Sports is rated 2.1 based on 1,351 reviews