JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.06

2.1 Rating 1,355 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,355 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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JD Sports 1 star review on 29th May 2025

Brett Hopkins

JD Sports 1 star review on 30th December 2024

Anonymous

JD Sports 1 star review on 22nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality clothing”

Helpful Report

Posted 7 years ago

“WORST CUSTOMER SERVICE EXPERIENCE EVER, TOOK OVER A MONTH TO ISSUE A SIMPLE REFUND, HAD TO EMAIL 4 TIMES TO 4 DIFFERENT ADVISORS BEFORE A REFUND WAS PROMISED AND IT STILL HAS NOT COME THROUGH, STILL WAITING, ABSOLUTE DISGRACE”

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Posted 7 years ago

“TERRIABLE CUSTOMER SERVICE KEEPS CANCELLING MY ORDER”

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Posted 7 years ago

“This is the absolute worst customer service I have ever experienced...First off everytime I place an order it keeps getting cancelled...Keep stating to make sure my address is correct which in fact I did..Everytime I try to call I keep getting busy signal no help from live agent...If youre considering ordering from this website I strongly suggest that you didn't....”

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Posted 7 years ago

“They delivered the 2 pairs of shoes I ordered within the same week and I thought that was good as I needed them for an event”

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Posted 7 years ago

“Moderate but i loose money out of it”

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Posted 7 years ago

“Everything went just fine”

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Posted 7 years ago

“Verry good”

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Posted 7 years ago

“Good service and quality”

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Posted 7 years ago

“Rrally nice clothes but also very dear, almost a weeks worth of work to for a paif of shoes. Not on”

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Posted 7 years ago

“very happy with everything i get from the place”

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Posted 7 years ago

“Good prices always have what I am looking for quick to deliver a stock check before you leave the site all good”

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Posted 7 years ago

“They have a great choice there, maybe a little expensive on some items but quality stuff. As with the Aintree store which is handy it is just I feel the 3 times I have been over the past few months I am in their way......Don't seem to wanna serve, Never a good morning, can I help, Smile ?? Just the price , here you go, get out , I have a life !! I have been a Boss with hundreds of staff and no way would mine act like this, ever. So miserable”

Helpful Report

Posted 7 years ago

“I went in to get a pair of Nike trainers I had been after for a while. I was greeted by a member of staff who was very helpful in getting the shoes in my size. The service I received was very good and I was in and out of the shop within 10 minutes with a fresh pair of trainers, all thanks to the nice man who served me.”

Helpful Report

Posted 7 years ago

“Visited jd sports in Edgware. Lots of staff who were totally disinterested. We asked for a particular shoe size and were told to take it to the staff at the counter - the sales assistant (who was doing nothing else) wasn't willing to do it. As a customer I felt like an inconvenience to the staff.”

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Posted 7 years ago

“We are very sorry; we have been unable to fulfil your recent order JD 405029378. This not good enough, it appears you are wrongly advertising goods? I wish to complain at the highest level as this has now happend more than once, I also feel you should be reported to trading standards and investigated. I expected a reply with the following within 72 hours 1. Why have you cancelled the order? 2. Why are you selling goods online you cannot deliver upon? 3. Your CEO full contact details and email address? You are Clearly a breach of the Sale and Supply of Goods Act! (From the 1st October 2015 you would now quote Consumer Rights Act 2015.) I await your full reply”

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Posted 7 years ago

“Great products of high quality, easy to navigate website and fast delivery.”

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Posted 7 years ago

“Amazing service amazing products”

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Posted 7 years ago

“Great sizing, amazing deals store was very helpful when I phoned to see if my order was ready for collection”

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Posted 7 years ago

“They have many sneakers at good prices and a quick delivery.”

Helpful Report

Posted 7 years ago

JD Sports is rated 2.1 based on 1,355 reviews