JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.06

2.1 Rating 1,351 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,351 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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JD Sports 1 star review on 29th May 2025

Brett Hopkins

JD Sports 1 star review on 30th December 2024

Anonymous

JD Sports 1 star review on 22nd July 2024

Anonymous

Anonymous // 01/01/2019

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“The moment I placed online order took my details bounced me out at payment flash came up error on system try again in few minutes no payment taken from a/c. Tried again same thing, again advised error and no payment taken. Phoned to place order & to check previous online attempts were void and no monies taken, given that reassurance. Contacted bank 3 payments requested from JDS. They wouldn’t let me cancel order and advised it would take days to get these payments back. Their website clearly stated that NO transaction had occurred and the error was being sorted. This was not only misleading it was a downright lie. Customer services were lamentable. Be very careful if you order from this company online their website is fraudulently operating and you WILL lose money. Shop elsewhere, incidentally the reviews of this company are horrendous read before you th8nk of buying from them, I wish I had”

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Posted 7 years ago

“Completely false advertising, paid for next day delivery to store for Father’s Day, item hasn’t arrived, says it would be here 2 dats later!! Really, for next day delivery !!! I had to buy the same item from store as they couldn’t give me what they had it stuck. Disgusting service. Do not rely on what they say they can do.”

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Posted 7 years ago

“Very polite and helpful at tills. Received click and collect 2 days after I purchased online.”

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Posted 7 years ago

“Aweful experience, i ordered a pair of trainers for my Son in order to recieve them in 2-3 working days( click & collect ), waited 4 working days then called them up, all they could tell me was the order had bee rejected, why? no reason, they never even called or emailed to let me know whilst we were wating 4 days to collect this order, spoke to a Lady called Sue in customer services and she was not even sorry for what had happended, even when i explained that the shoes were a gift for my son for Eid which was day after. left me stranded and unfortunatelly the trainers my son want are exclusive to JD so i am forced to have to give them my business, never will i buy anything else from this company again”

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Posted 7 years ago

“Tell me about how I can change it make it easy to explain it to me”

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Posted 7 years ago

“sales guys very knowledgeable and clever knew customer wanted and most of all very proffessional”

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Posted 7 years ago

“Brilliant service good communication and order arrived as expected with great product and price”

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Posted 7 years ago

“thanks”

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Posted 7 years ago

“I have made 2 purchases in the last year with jd sports and on both occasions I have been let down , the first time one of the items was missing clearly never put into the package in the warehouse as the package was completely sealed so then I had to jump through hoops to prove I didn't receive the item then it finally arrived after 3 weeks with no apology. So I said I'd give them another chance I purchased 3 items and they took payment only for the following morning I received an email explaining some of the items were unavailable but failed to explain which item/s were missing so I could at try elsewhere for the product, so I had to email them to find out which took another 2 days . Their online system is nothing short of dreadful”

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Posted 7 years ago

“Brought some trainers and they were delivered in couple of days.”

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Posted 7 years ago

“Next day delivery was not as promised . I paid for same but it didn't happen.”

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Posted 7 years ago

“Will never ever order from JD sports again. Messed up the address on my delivery, never received my order, told me each day that it would ‘definitely’ arrive the next, when they finally accepted it wasn’t arriving they told me I would soon receive my refund, three weeks later I’m still almost £100 down. Every time I speak to anybody at JD I’m met with an incompetent lazy human who can’t wait to get off the phone. Con artists”

Helpful Report

Posted 7 years ago

“Delivery time was 5 days longer than stated time frame on website. When i approached the company about this i was dismissed and told i was "mistaken". This is incorrect as the wording clearly states the time frame i was working off. Once i received my package. The shoes where not only the wrong size but colour, brand , style and gender. So basically the only thing they had in common with the one i purchased was the fact it was a shoe.”

JD Sports 1 star review on 11th May 2018

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Posted 7 years ago

“Great service, bought shoes over website, revived damaged, went into jd and got a full refund, polite workers and great service.”

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Posted 7 years ago

“JD Sports customer care service number 8250402115 9002123105JD Sports customer care service number 8250402115 9002123105JD Sports customer care service number 8250402115 9002123105JD Sports customer care service number 8250402115 9002123105JD Sports customer care service number 8250402115 9002123105”

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Posted 7 years ago

“excellent fast service as usual”

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Posted 7 years ago

“Great products, great delivery. No more to be said, it's an excellent online service and the standard delivery is very reasonable.”

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Posted 7 years ago

“Club ===factory """"customer"""" care """number 8658355920=8220980642""8658352940,8658985392"" club"" factory ""customer ""care ""number,8658352940,8658985392,9631572185”

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Posted 7 years ago

“Took my money said delivery was being processed then sent email goods were picked and going to be delivered to store then sent email saying order canceled. All of this took 10 days and a further 3 days to return my money. Rubbish.”

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Posted 7 years ago

“Have everything I want and simple to use”

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Posted 7 years ago

JD Sports is rated 2.1 based on 1,351 reviews