JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.05

2.1 Rating 1,358 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,358 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

Write Your review

Tell us how JD Sports made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

JD Sports 1 star review on 29th May 2025

Brett Hopkins

JD Sports 1 star review on 30th December 2024

Anonymous

JD Sports 1 star review on 22nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered trainers 4 weeks ago. Never heard from them with regards to my order. Chased this up on numerous occasions to be told they had been dispatched. It turns out they hadn't actually been dispatched. I was then told to go back to the store to get a refund.”

Helpful Report

Posted 7 years ago

“This is a excellent website so easy to use and the click and collect option is brilliant and so quick”

Helpful Report

Posted 7 years ago

“my order was suppose to arrive within 2-3 working days and has not. I have tried for over an hour to get through to customer service which is just ringing out. I then rang the store in Manchester Arndale to double check it has not been received there. The man that answered the phone he told me he would check but he didn't take any details from me... he came back to the phone and told me he tried to call me yesterday?? I couldn't understand what else he was saying so asked him to repeat and instead he put the phone down on me and now not answering at all. Also last year I put took a jacket back that was 100 pound I had it put onto a gift card so I didn't spend it. When I went back to spend it, it had not even been on there and when I tried to sort it out they gave me a load of excuses I had the phone put down on me over and over again! Customer service here is absolutely shocking!! They never ever answer the phone and on the off chance they do they put it down then ignore the phone..”

Helpful Report

Posted 7 years ago

“Order of £72 was placed and never received. Customer services were really unpleasant, kept talking over me and are now saying the process will take 28 days to look into before they even consider refunding. Disgusting. DO NOT SHOP HERE!”

Helpful Report

Posted 7 years ago

“I have been patronising JD UK online, and since they opened up a local store in my country they stopped shipping here. Which I can understand that it might be a business move, however, I kept seeing shipping to my country for $9.99 and shop on JD uk online now to avoid tax for my country etc... Mislead me to start shopping a couple of times and only ended up disappointed when I try to checkout - No available shipping methods to your country. I tried calling the newly opened JD local store multiple times but no one is pick up the phone! Terrible move IMHO... people are keeping cost low keeping their competitiveness but JD is moving backwards... why?? Live Chat service doesn't work. Customer service via online form/email never got back with a proper answer only replied that the are working on it which I think its system preset responds to unanswered inquiries. My previous orders which came took a relatively long time in comparison to the other online stores which I have bought from. I hope JD boss is aware of these and stop tarnishing whatever good name his business use to have.”

Helpful Report

Posted 7 years ago

“Great customer service”

Helpful Report

Posted 7 years ago

“Used there stores for many years always great products with a great variety with great prices. Ordered some trainers for my kids on Thursday paid for standard delivery and by Saturday morning they had arrived. Very pleased with the service I recieve everytime in store or online.”

Helpful Report

Posted 7 years ago

“5 weeks to get my refund, careless, don't deserve even 1 star”

Helpful Report

Posted 7 years ago

“JD doesn't answer or call back! My friend ordered a shirt and it was supposed to be there in 10 days then it still never came after 3 days. It's a scam and they steal your money!”

Helpful Report

Posted 7 years ago

“Placed an order of a Chelsea football shirt for a birthday present.Website stated 3-5 days standard delivery. 7 days later have still not received it. Have contacted customer services to be told it could be another 3 days before I receive it. I felt that the Customer services advisor did not fully appreciate my concerns and disappointment, just kept repeating their company terms and conditions policy. I also felt that at times he was contradicting himself. Was offered a delivery charge refund but feel this is inadequate compensation for the extremely appalling service. Will NEVER use JD Sports again.!”

Helpful Report

Posted 7 years ago

“Fast collection time”

Helpful Report

Posted 7 years ago

“JD Wednesbury the staff are fab sent son to collect my order had problem finding order but they dealt with it quickly”

Helpful Report

Posted 7 years ago

“Great section of clothes, trainers and accessories in the Swansea store. But as always, only ever one staff on the till and 4 staFF wondering around the store, chatting to one another, one staff on the trainer section running back and fore then one on the changing rooms. To buy one item, from the point the person behind the till started serving me to the point they had finished, it took 13 minutes as they had to answer the radio serveral times, to repeatedly say the same thing, all this after waiting 15 minutes listening tonthe 3 people behind me complaining. Even when you go pick up a click and collect, its poor slow slow service. Loosing faith in JD, used to look forward going there, now its dread at the thought of waiting unnecessarily long. Poor effort JD. No wonder people order online more than ever.”

Helpful Report

Posted 7 years ago

“I’m really not surprised that the high street is dying. Shopping in store is such an unpleasant experience now especially in JD sports, Boucher Road, Belfast. The staff clearly do not want to be there and clearly do not want assist in any way. Ask a question, they either do not know the answer or just walk away. A queue at the tills, 5 staff just standing talking with each other, looking at phones etc. Get to till and have to argue with the assistant about the offer that is on which she clearly knows nothing about. Have to go onto website to show her and she still argued about it. Eventually someone told her that I was right. Ask about printing a name on a shirt? No chance. The staff that do that only work midweek apparently. Sure why would you need them in to work on a Saturday which is clearly the busiest day of the week. Will stick in online shopping in the future and certainly not with JD sports. Awful experience.”

Helpful Report

Posted 7 years ago

“I would give zero stars if I could. Don’t order online, return & expect to get a refund without having to involve your bank, as when you contact “Customer Service”, as the laughingly like to call themselves, they just lie, fob you off, never return calls, lie some more, absolute disgrace. Took over 6 weeks to get money back & would probably still be waiting if my bank hadn’t intervened. Will never use again or any of their affiliates”

Helpful Report

Posted 7 years ago

“fast, reliable and easy to look at website”

Helpful Report

Posted 7 years ago

“Never pay for next day premium delivery you won’t get it ! Customer service absolute rubbish e mailed them rang them tweeted them and no reply ! Quick to take my money though”

Helpful Report

Posted 7 years ago

“Jdsports is a good website for making orders. . It's pretty straight forward and the order doesn't take so long for me to receive my parcel. . But one thing they don't have much colour selections, but other than that everything is of good quality and the service is very satisfying.”

Helpful Report

Posted 7 years ago

“i have bought a shoes from jdsport online via paypal . I 've returned the shoes on may 18th 2018 at the lewisham store but still now juillet 2018 never received my money back . I have contacted them but the never back to me i will never shop online with them again there are thieves.”

JD Sports 1 star review on 29th July 2018

Helpful Report

Posted 7 years ago

“Good staff”

Helpful Report

Posted 7 years ago

JD Sports is rated 2.1 based on 1,358 reviews